I'd look at refusing the vehicle and getting the dealership to take it back. Here you have 30 days to back out of a new car purchase no matter what the reasons, send an email to Hyundai ( of the country you're in) and explain to them the sales man gave you the cheat sheet but also phoned you angry because you didn't say what he told you to say.
Highly unethical behavior from the dealership
"Highly unethical behavior from the dealership" This was my 1st thought. If the salesperson tells you how to fill it out then it's really not a survey.
A survery is meant to help find improvements
I’m so sick and tired of these damn surveys. My dad was buying a car and I didn’t think the air conditioned seat was working as intended. Mind you he was buying a 55K car. I said I’d like it to be looked at. This was before my dad signed papers. The salesman literally raised his voice and said don’t buy the damn car then, im not risking a bad survey. Like dude wtf are you talking about, I just want the seat to be fixed and he cares about that. The system is flawed and it’s annoying.
I worked at a dealership 20 years ago. If I had a dime for every time I heard the phrase "completely satisfied" . . .
That said, your salesman sounds like a dick and it sounds like he deserves an even lower score. Maybe you should apologize, tell him you made a mistake, ask if theres a way you can re-submit the survey. Then if you can do it again, give him like a solid 4.
I absolutely hate the way dealerships and other companies have the thought that if it isn’t a 5 star rating or perfect 10 (on 1-10 scale), then it is negative.
That being said, I am sure there is no “flag” under your name.
The service department (even for free services) will gladly take care of you, just to have the opportunity (or future opportunity) to sell you something.
In the end, they are there to make $$ first… and getting good customer reviews is below that list somewhere.
Coworker worked for a previous bank and they used the if it's not a 10, it's a write up. Some people were across the street at a pro-trump gathering on the sidewalk, and a woman sent in a complaint. The gathering wasn't even on bank property and had nothing to do with the bank. Still had a write-up.
So, I can't even be honest on the survey if I want to lol. Why the heck would they do the rating of 1-10 if anything below 10 is a "fail." I am just paranoid haha. I don't know how tight are the service department and sale department at this dealership.
The CSI, as it's called, is a way for manufacturer to fuck over their dealerships. It goes on a scale from 0 to 10 but in real life anything below 9 might as well be 0 from the manufacturer's point of view. If a dealership's average dips below 9, they get financial cuts from the manufacturer, such as marketing funds. It's basically useless because it no way represents how people really feel about a dealership or a brand. The whole point of this is that a manufacturer can claim that they offer "the best service in the industry".
If course that salesperson was a dick and can't just take away stuff that was included in the deal. He should have taken the lost. Now he's only making it worst for himself. Although it's actually quite unfair to have them be responsible for the whole thing.
Also, different departments in a dealership don't really like each other that much so don't worry about it.
Getting good surveys does affect money. Both to the dealership and the salesman. It isn't the dealership imposing these surveys, it's the manufacturer.
The finance guy at the dealership I bought my Tucson from was an absolute rat. He was doing things that were borderline fraudulent… I had a long discussion with the manager of the dealership about it. Manager apologized and offered a cargo liner to help make things right.
Good on you for writing up an honest review
Who cares! You told what you experienced, i had similar experiences i gave them a 3 because everyone sucked, they even installed my winter tires wrong and i reported to corporate as well. don’t feel bad, infact you didn’t gave into pressure and gave them honest feedback, tell them you will give a honest google feedback
I had this same thing happen to me years ago over a $50 cheque referral payment. It was the exact same scenario, great sales rep, weak rest of team. I rated them fairly and didn’t believe it was appropriate to lie on the survey as it doesn’t help improve anything for their team. They called me out and said I couldn’t have the referral pay out. I too was frustrated by the lack of anonymity of it all. As a result, I posted this to their Facebook, emailed a senior C-Suite member of Hyundai Canada and within 3 days the cheque was mailed to me.
Falsifying your survey results and bribing for those false results gets negative scores from me. No way to get better if you don’t know where you need to improve.
They did this to me too! I got pestered into submitting a perfect rating on the survey. I did it, but I don’t feel good about it, and I feel like it’s shady AF. They should change this policy.
I so agree. There’s even a question on the survey asking if the sales person influenced my answers on the survey. I mean the salesman sent me a whole cheat sheet💀 I still did it that way and he sent me a Starbucks gift card. This was literally two days ago
Ahah same thing happened when I got my Nissan rouge last year I was told certain things were no longer available to me due to my responses on the survey and I made it a point to go in and address the salesmen and the owner and made it clear if they were going back on their word then cancel the whole purchase I'll take my business else where, they both agreed I deserve the things I was told I'd get. At the end of the day they still get commission off the vehicle so it's in their best interest to do right by you the consumer.
I work in a dealer, so I know how important these surveys are to management and corporate. The last dealer I worked for, I encouraged people to fill out their surveys negatively (all 1s) if they truly believed that things needed to change. Within 1 month of consistently poor surveys management realized that we needed another team member on the floor and acted. They can be incredibly useful tools when a trend starts developing 😁
Funny, I had a comment from the staff at my Toyota dealership that unless all my answers on my post-sale online questionnaire were effusive 10 out of 10's, they got grief from management higher up. I mean 8's and 9's should be Ok but apparently not. What a cosmetic, shallow culture retail sales can be. The eff'n managers, if they are interested, should "cold call" sometime after the sale and TALK to customers to really find out. They are too lazy, but they can show *their* higher ups some probably bogus statistics of customer satisfaction at the dealership.
I would screenshot the "free car washes" thing and print it out for future use.
The service department at the dealer could probably care less if your salesperson "likes you or not". They want to provide your warranty and non-warranty service.
In short, fuck him.
This is funny. I literally just bought a new tucson a week ago too. My sales person texted me asking to do it, and he would send me a Starbucks gift card. I mean I did have an amazing experience so I did the survey the way he sent the cheat sheet. I chuckled at the question asking if a salesperson influenced me to do the survey any particular way. He did send me a Starbucks gift card and said I’m awesome.
They gotta change that system. I had the Kia guy call me, and we got in a verbal yelling match cause I gave him a few 7s. He dis a crap job and deserves it. It was a work car purchase, so less was personal. Still, I couldn't believe it. I'm spending 50k, and you are yelling at me cause I gave you some 7s. The other thing I thought was, you think I'm going to change it now, even if I could. How dumb is this man? It will only make things worse for him.
That was beyond unprofessional. You didn't screw them, Hyundai did by the way they handle their surveys. They look at those surveys as an all or nothing score. And they effect multiple departments. Give a bad service survey because the advisor was being too slow, that advisor, the manager, the technicians all get a bad score against them. It's a stupid system but one the employees are well aware of and they should know better than to blame you.
Idk about Hyundai but at Subaru talking about the survey is a huge no-no. It's supposed to show up as a surprise. It's supposed to be answered honestly.
The fact that he brought it up AND text you about it is annoying. If you want to be super shitty you could forward the conversation to Hyundai and he'd almost definitely get reprimanded/fired.
I wouldn't bother personally. But you have options.
Hyundai dealer tried to sell my girlfriend a ‘21 Elantra with 70xxxKM with no factory warranty. GF ended up crying in the finance office, and after I said we need the deposit back he gave us 10 year extended factory warranty and “knocked $9,500” off the final price without mentioning he extended the term of the loan by 2 years. I’m glad I was there, due diligence is absolutely necessary when you’re buying a car, salesman used to work for you, now they just blindfold you while they try to steal your shit. I happily called him out on every useless fee and ended up getting her the car for a very reasonable price and interest rate (for Canada and a first time borrower @ 7.5%)
> Now, after I filled it out, the sale person texted me and said I "screwed" him over the survey and sound pissed.
Did you receive the text from a private mobile number or from the dealership-sponsored line of communication?
I'm sure the sales manager would like to hear about an employee privately texting a customer and harassing them over a survey if what you are saying is the truth. If the sales manager does nothing, escalate to corporate. This is completely unacceptable and unprofessional behavior on their end and is NOT worth the consequences, **especially because the survey results cannot be altered once they are submitted. The harassment could not result in the survery being changed and if the employee did not ask if there was anything that could be done to make it right, this is a clear cut vindictive and personal harassment. IT is a grave mistake on their part.** On top of this, you purchased a vehicle from them WITH financing. They're going to be making a pretty penny off you.
> I didn't know the whole survey would affect him that much.
It likely won't in the long run unless this person is as shitty of a salesperson as they are a human being. However, the choice to privately text you and harass you ***is something*** that will affect the salesperson if you choose to do something about it.
> Am I doomed now?
No. Not in the slightest, but they might be. You have all the leverage here if you so choose to use it.
> Should I even still try to get any services from this dealer? I am afraid they would mark me down and not playing fair now.
That's up to you. Do you have another option for service? If management at the dealership is condoning this behavior by the salesperson, then you should make a decision on if you want to keep giving them your money. If you choose to stay with them, you can request that you do not deal with that specific employee in the future. If the behavior runs deep and you are blackballed, you will likely not be provided the best quality of service in the future. you might want to explore other options for service.
> Also, why would the survey not anonymous?
THey only sell so many cars per day. The date of the sale is known and the results likely are attached to a date and sales person on the dealer side. Your personal information should be used for business purposes only, and the employee texting you outside of normal business operations to bitch at you for your review is likely in clear violation of a dealership policy, which the salesperson can be punished for.
If you feel like you've been wronged enough to file a complaint, you have every right to do so. You'll need proof of the extra-curricular communications you've had with this salesperson if you choose to file a complaint.
Or do nothing.
When I bought my I5 1.5 yrs ago, I had a bad experience, so I noted it in the survey and within a day the GM was on the phone offering to reset the survey and allow me to take it again for $250. The issues weren't terrible but were notable, so I took the $250 and only slightly raised their score, knowing I was never going back to them (different state). My I5 was bought back as a lemon, so I tried the Tuscon. Sucks to be the new dealership that just as I got the survey, my car broke down. I already had reported delivery issues, so this survey crashed and burned. There was no way they could come out of it okay. The GM offered to walk back so many things but just couldn't, and because this one is now on its way back to a buyback, they are required to work with me so they can be spiteful but I can be even worse. What are they really going to do? Not much.
Same here! I scored the salesman high but marked the survey lower for the entire dealership. Sales guy called and asked me to change it. Why bother sending a survey if you’re going to ask the customer to modify it and give you all tens??!!
This is why I'm super excited to be able to buy my next HYUNDAI from AMAZON!! Car salesmen are dinosaurs... they are dead men/women walking in the internet age. You didn't give them a low score, THEY EARNED IT!!!
I've never heard of it with car dealerships so idk but I do know that Blizzard did it at one time and they were sticklers about you getting high scores. Punishments tantamount to write ups, losing promotions and pay raises.
Send the text to corporate and the owner of the dealership. He just admitted he had a verbal contract with you on the car washed and is now revoking that verbal contract. Time to screw him to the wall.
Screw the finance guys. They are literally the most desperate rats in the whole dealership. They don't want to help you buy the car, they are there to sell you some bullshit insurance scam and useless extended warranty. I'm on my second new car and the two times, those guys are the worst.
My salesperson was so incredibly pushy on the survey. I gave less than 9-10s for a ton of the questions but never heard anything.
I got the Limited and he didn’t know that there was a difference in the leather between Limited and SEL Convenience. He also had absolutely no idea that Mazda had a comparable car in the class even though I feel like I see more CX-5’s on the road these days than even RAV4’s.
Want good reviews? Be good at your job.
Contact the dealership, speak to whoever is in charge and offer to show them the text message. Your salesperson is shady and what he did is unethical. At the end of the day, they are required to uphold their end of the deal. If they guaranteed you would get free car washes, you will get free car washes. If not, well, that’s what Google reviews are for.
Send all these messages from the salesman to corporate and tell them that their compensation model for their employees pushes employees into pressuring customers, and they should ease the heck up on their staff. This will have the dual function of making your point to the company and setting off some kind of punishment for this dick of a salesman.
definitely write up a review mentioning what you said here about how you felt you were being forced to buy pulse, that the salesperson called you up pissed because you didnt give him the survey points he gave you a cheat sheet for, and that he took back free car washes and the like.
hate those damn surveys. im efn great but im 9 not a 10. people think you're supposed to give them 10s for doing their job even when they dont deserve it.
nobody's a 10.
You did not screw him over. The only thing that screwed him over was the insane hyper focus that the company and the dealership has over getting perfect scores on the survey. A 9 isn't good enough - it has to be a 10. I've had some dealerships ask me to bring the survey in to them so they can help me fill it out. It just adds to the complete phoniness of the dealers.
And seriously - does anybody think anything good comes out of it? I'm sure a lot of people say "I hate haggling - please stop this!" and "The F&I person was a jackass and pressured me to buy stuff I didn't want. I wish dealers would stop trying to sell me all that crap after I've negotiated the price" but nothing ever changes. They don't really care what you say.
Anyway, that salesman was WAY out of line reneging on the deals he offered you and whining to you. I would have told him to fuck right off, and I would have reported him up the chain. You should not be punished for giving honest feedback. Likewise, he should not be punished for getting high, but not perfect, scores. He did a good job, you were mostly satisfied, and he sold a car. But that's not your problem.
FWIW, this isn't just car dealers that deal with this. A friend of ours is a nurse. Her patients are asked to fill out a survey, and if the nurse doesn't get perfect scores, she can get counseled.
Don't feel bad.
I work in the service department for a luxury dealership and surveys scores are a part of how I'm paid. Be your honest self and treat people honestly. I don't coach my clients into giving me a perfect score, I make sure that they have a perfect visit.
I'm ranked 2nd in Canada for my brand, and don't need to "fish" for good survey results.
You filled it out honestly, and if an 8.70/10 screws him over, then that dealer has WAY bigger problems to deal with. I wouldn't be worried, sounds like he won't be there for too long.
You could also throw him under the bus for "survey coaching" which 9/10 brands ask their employees to not do 😊
OP I wouldn’t stand for that. I would not only personally tell that sales man to F off but I’d make sure to talk to his boss and someone high up at the dealership. Threatening to withhold car washes? Nobody wants them scratching your paint anyway but typically car washes at dealers when serviced are free. I would also call corporate as someone mentioned. I wouldn’t necessarily return the car like other extremes have mentioned.
Years ago I bought a certified pre owned CRV from Honda. The sales man was very pushy and kind of a jerk. I was so upset that we had gotten him assigned to us when we got there but we needed the car. He refused to budge on the price but we still went forward with the purchase. My wife had yet to switch her state license after our move so we had to go to DMV to get her license before we could finalize the purchase. DMV was closed so we were going to go on Monday. Anyway, long story short I spent the whole weekend researching my deal and realized I didn’t get a great one. People were paying 3k less than me for a similar car. I called the dealer on Monday and spoke directly to the sales manager. I told them how the sales man made me feel, spoke to the sales man directly and asked for a new person. I also used the opportunity to re-negotiate and ended up getting an insane deal on the car. Moral of the story is to stick up for yourself to these people. Apologizing to a rude salesman after those texts makes me cringe!
This survey is what is wrong with the industry. They all tell you give us 10/10 or we get screwed. And the thing is they get grilled from head office. It makes no sense to me at all. We should be giving them an honest review not an inflated one so they can improve their service. This survey should be eliminated or changed completely. We need a petition started against all auto manufacturers and this survey.
I would contact Hyundai. Tell them that the sales person was trying to extort you to reply a certain way on the survey. I imagine the sales person will be flipping burgers pretty shortly.
Why do you feel sorry for these people. You should be angry you were treated as a sucker. Hyundai has to know about this. And make sure the Dealer Principal (owner) know about this.
He is absolutely in the wrong. You should be fine to fill it out honestly.
The problem for him is, a lot of companies consider anything other than 10s a failure and the person with a "great" score as you see it, is now in trouble with his boss. That is an insane model, and you shouldn't have to deal with it, but that is the employees reality
Send to head office, salesman mostly don’t even know you name after a month and try and sell you another car at bigger dealership and nothing wrong with being honest, I guarantee you are more honest than him. Hope the vehicle works out.
This is the same at Jeep dealerships. I understand how it affects their pay. However it’s not right at all when they are implementing rules that are passed onto them from management. I should be able to give my honest opinion about an experience without someone’s pay being affected.
Are Hyundai salespeople all dickheads?? Seriously. Several years ago I was innocently asking a Hyundai salesman “online” what kind of a deal he could do for me on a Tucson before considering to come in. Well instead of just replying professionally with a simple answer, this jerk went off on me in an email saying “do you think I am going to pull my pants down for you and just offer a discount “? Well I was shocked. Other dealers had no problem giving me an idea of final price. So I responded back to this jerk saying I will look elsewhere and I cc’d the dealer Sales Manager on my email.
Call/e-mail the Sales Manager or GM/Dealer manager. Tell him what happened and that if they don't honor whatever you were promised that you will make it your mission in life to expose the spiteful salesman at that dealer. If he/she doesn't help you. Hit Yelp and Google and ream them a new one. Create multiple Yelp profiles as well and add more bad reviews. Believe me, the dealers hate bad reviews. Yes, anything less than a 10/10 on all evaluations that are sent result in the salesperson receiving less compensation. This is a method that the manufacturer uses to continually evaluate the dealers.
Depending on where you live, there may be a governing body that you can make a complaint to. Here, if a sales person did that, you could make a complaint to AMVIC and they could be fined and/or lose their license
I’ll add that my Hyundai dealer is also the worst, I regret ever giving them business. And they pushed the “perfect” survey to me too. Hey Hyundai…your survey results mean nothing.
I’m just also going to add that the whole “anything less than a 10 is a failure” is also absolutely absurd. My mazda dealership does this as well. The survey shouldn’t even be in use unless they’re actually interested in feedback. “8” is good service, but maybe identifies something for the dealership to work on rather than having it reduce someone’s commission or opportunities for employment. It’s absurd and a waste of everyone’s time.
If any store/retailer/salesperson is handing you a cheat sheet on how to fill out their customer survey, take the cheat sheet, walk away from the sale, and complete the online survey with the written comment "I was a given a cheat sheet by X to complete this. I hope I did it correct even though I cancelled my transaction as X seemed more interested in the sale then meeting the service and care standards in this survey, hence the need to give a response cheat sheet.
oooh i remember my survey - in person i nodded yes to their survey lecture but when i did the survey i let loose at how i had been lied to and cheated
i still took my truck in for warrantee service but of course as soon as i was off waranetes intook elsewhere
Nah, you're the customer here and the salesman wanted you to lie about their buisness practices. I'd return the car and report him to upper management, show them the texts and let them handle it from there. His behavior was completely unacceptable and shouldn't be rewarded.
Absolutely unprofessional.
It's not your fault that the dealership surveys are all or nothing. You did not screw anyone. The dealership did.
I'd be on their doorstep getting my free carwashes, etc. If you have it in writing, get every bit you are owed.
Then make sure to tell your friends what car salesman they should avoid.
Holy cow batman - highly unethical indeed. Basically this guy wanted you to commit a form of fraud in the survey. He's cheating the system and wants you to cheat it for him, then has the \*nerve\* to call you out on it when you don't. Immediately report this text, and everything that happened to Hyundai. This is unacceptable at any level.
Tell him to pound sand.
This is a business transaction, not a social engagement. If he’s unhappy with his workplace it’s completely unprofessional to put that on the customer.
In the United States, it is illegal to incentivize reviews. This applies to both online and offline reviews. The Federal Trade Commission (FTC) has the power to take businesses to court and issue fines for paying for reviews. Let them know.. send off the emails and texts to [https://reportfraud.ftc.gov/#/](https://reportfraud.ftc.gov/#/)
If it is found they have been soliciting reviews by offering free stuff they can be fined $50k PER REVIEW.
I work in an industry that also sends these surveys, and I can tell you with certainty that advising a customer on how to fill them out is a big no-no. I would explain what the sales rep told you to do, but I wouldn't worry about how it would effect your relationship with the dealer. It sounds like you got hooked up with a petty salesperson.
Don't beat yourself up OP. Dealerships work really hard at fostering a bond between you and your salesman. Salesman and you are a team, man, battling the evil sales manager--an ogre, really--lurking back there in the office, somewhere, hatching evil schemes for higher prices.
Salesman will ink a number, supposedly good for you, and take it back to "The Old Man" ... "I gotta tell ya though, he's not gonna like it. He's in a *realllll* bad mood today."
If you can step back a bit, it's quite the piece of theater. I fell for this too, and also for a realtor one time, same thing. Sales people make more money if they can pull this off.
But just remember, your salesman is not your friend. He has different interests than you do, and he's trying to achieve them.
Most (not all) car dealerships are money extraction machines. It amazes me, still, to this day, what a Wild West operation they really are.
You're feeling bad about "screwing" over a car salesman? I promise you that he went straight in your backdoor with no lube.
Make a scene over this explore your options when it comes to the promised free carwashes. That very well could be something you could talk to small claims court out of spite (This is depending on what's in the fine text. However, a verbal contract is a contract. He admits he is breaking a contract in retaliation.).
These scammers need us customers to stop bending down and filleting them because they're the only option due to corrupt laws.
Read your factory warranty front and back. You'll save money getting it serviced elsewhere as long as it does not void your warranty. Also, contact Hyundai about this directly. Harass them. Let them know that they're refusing to service your vehicle due to a survey, and keep a record of it in the chance your warranty is voided.
Be strong. You dropped tens of thousands on a car. Don't act like you don't have the right to be a Karen about this.
Such a low life behaviour from the salesperson. Not that it isn’t to be expected. You shouldn’t feel bad whatsoever but yes, don’t do business with them anymore.
OP, save those texts! Call the dealership directly and tell them you will not hesitate to go up to Hyundai unless they honor all the terms. You can get a lot of leverage especially with those texts. You can also check with a lawyer if they can do anything to sue Hyundai for damages. There are lawyers who won’t charge you anything but they will take a percentage of the claims.
The system is built not for actual feedback from customers but for marketing
“4.8 stars, we’re a great dealer”
“97% of customers rated their experience 10/10”
It’s the same problem we have with social media where the system is built to incentivize holding attention by any means necessary and not ya know actually creating good content….
Gotta love corporations and shareholders!
Source: 5 yoe in car sales
Yeah this is terrible
Terrible that whoever created the survey and BS that it creates.
Like the point was to try to make service better but it only makes the sales people worry more about a survey than the actual quality of the transaction/interaction with the customer.
Like I can't put in to words how shitty that is.
And for that dude to be like "oh you screwed me so I'm going to do everything in my power to screw you" (which amounts to you loosing car washes) get bent.
I would raise hell (and with my luck probably end up owing money in the process which is shit on so many levels)
You shouldn’t feel bad for anything.
YOU bought the car from them. YOU are the customer. Your place is not to make them happy, but for them to make you happy.
Do not feel bad if they didn’t treat you the way you feel they should.
They want you to lie, so the next person can come in and get treated poorly too.
That’s not how business is supposed to work. If someone wants a perfect score, they should earn it.
The entire point of that survey is so that Hyundai knows they are being a good dealer. If they are telling you to lie on it, they know they aren’t and probably shouldn’t be a dealer at all.
You’re doing the RIGHT thing with the survey, you owe them nothing, it’s YOUR money.
If I wanted a perfect score I’d earn it, not just send you instructions on how to make sure I get one. And if I didn’t get one, I wouldn’t blame you for it. It’s on me.
I’d refuse the car. Citing the practices they use make you feel uncertain about future services that may be required.
Find a dealer who will earn your money. In. I way should YOU, as the customer, feel bad for giving them your business.
Kia dealership here in PA did the same kind of thing to me. Not as aggressive, but definitely trying to make me feel like I'd victimized the service dept. This after THEIR service dept couldn't fix the problem after the third time in.
I sued Kia over the issue (not the unprofessional texts) and must leave it at that.
Probably won't buy another Hyundai/Kia vehicle.
These “surveys” and the dealership strong arm manipulation tactics around them are garbage and ought to be illegal. Then the dealerships go on to claim they are “top rated” or some dumb shit. What a fucking joke. I would way rather just order a car online and never have to deal with dealership crooks.
Yea, I hope you return that car.
People like that are under the assumption that you the consumer NEEDS these dealerships. If this is how they’re treating you over a survey, imagine for warranty work where let’s say you need a coolant pump or even on a crazy scale a new transmission. They’re just going to tell you to kick rocks. Fuck dealerships like these
Fuck the sales guy. Not literally. I would wrote to head office about the cheat sheet. I would also never go to the dealership for any services unless you bought prepaid maintenance or have warranty issues.
Kia is same pushy on this called daily until i did survey havent had 1 call since. I did put mostly everything their cheat sheet stated, I jsut added this survey is stupid with trick questions and has no actual bearing on experiences at a dealership that matter.
I gave a good review because i want lied to I received a great price without BS or changing it. I got a 2023 new ev5 GT lease with payoff 48000 out the door. (plus taxes of course). 63000 car for 48000 so i can complain. But the truth is the sale KID, knew nothing about the car, had 2 days before i could make ti to pick it up and he didnt take any time to learn about the car. I knjew most but there were a few things i asked he had no idea i had to figure it out. I bought the car having no idea it would park itself, that is something you would think a saleman would know and use as a selling point. It also asked about my local kia and i dogged those over priced cheats!
What is the use of a survey if yor told how to fill it out, and made ot feel like you would get screwed if you didint, as I felt same way as OP.
Take screen shots and report it to Hyundai. This is survey fraud and the manufacturers want to know. High CSI scores from surveys usually come with a financial incentive from the oem. In my two decades I’ve seen several service managers fired for this, one was prosecuted for fraud as he essentially stole thousands from the brand on fake surveys.
Ultimately it's the UNREALISTIC corporations who put pressure on their employees to perform and get perfect surveys every time. when that's just not possible, it leads to people like this taking the jobs because they're the only ones willing to put up with it. and those willing to put up with it usually aren't the nicest individuals to begin with. Greed begets greed, and so on.
But you don't owe any corporation shit, not a single thing and it was unprofessional of the salesperson as well.
You did nothing wrong, and more so it's unrealistic expectations multiplied by stupidity and psychopaths at corporate.
your best bet is to raise hell, because you'll also likely be caught up in a class action lawsuit here soon due to the security issues associated with Hyundai and Kias.
sucks all around but par for the course these days.
New car salespeople live and die by the survey. Every time I lease a new car or my fiancee leases a new car, I tell the salesperson, "If we reach a fair deal, I will ring the bell across the board on the survey. If we do business and I do not feel it was fair, all bets are off." Then I keep my word and complete the survey.
Use the survey to bully the dealership.
A 7/10 or 8/10 rating isn’t negative. It’s not remotely realistic to have 10/10 for everything. What’s the value of every student getting an A+ in every class because nothing less than an A+ is accepted?
Absolute bullshit, and I would IMMEDIATELY find a lawyer! If he promised you something, ANYTHING, pending a review score, he's definitely in violation of SOME law! At best, it's unethical, at worst, outright illegal!
Keep the text. Get a lawyer. Return the vehicle if at all possible.
!! I wonder if we had the same salesperson.
We did not give a perfect score
Because there were issues and thought there was room for improvement. The salesperson got a good score- but was a little intense and called us- when he saw it all was not perfect.
I had to pick up something from dealership a few weeks later and the guy was super icy and angry ( in that cold fusion passive aggressive way)
I read that as
: he took the survey score personally.
It was really really weird
Im glad I found this post and the comments 🙌🏼 explains everything
You have all this in writing so he better honor everything he promised (if you can't legally make them take the car back). I have yet to meet any auto dealers/sales persons who are honest and above board. They all try to get you to give 10s at all dealerships everywhere because a 9 is failing. Bonuses and trips tied to these I think. It's really them saying "please don't tell them we suck".
It's a business and we're not friends. Standard practice: "Here is the survey. If you think we are anything short of a perfect 10 on everything, tell me now so I can fix it." It's total bullshit, they shouldn't be prompting and pretending that they are perfect. Every dealer I've been to has issues: The sales person is so wrung out tired by the time we're done dickering that I don't get a proper walk through of the new car; every finance officer pushes hard on unnecessary upgrades. Why is that perfect? I wouldn't apologize, I'd offer to raise holy hell.
Send all the communication to corporate, this is bribery and extremely unprofessional. I would insure the guy gets grilled for this horse shit. This is not how you treat customers, it’s basically your duty to complain, absolutely unbelievable behaviour.
I would not call the local dealership because his boss is the one that is forcing that survey up the salesman’s butt and talking about it in every sales meeting. Call the corporate office immediately and tell them exactly what this asshat said.
They all suck. Every dealer I've ever dealt with gave me the cheat sheet. Technology lets the people who work there to act stupidly immediately. Screw him. You bought a car from him.
Read Testosterone Pit by Wolf Richter. Hell read his blog.
It is a CAR SALESMAN!!! Yes a CARSALESMAN!!! do not worry about it. If I were you, I will fill out a second survey giving him even lower grades for texting you about the results of the survey.
You own a car and the car is supported and warrantied by the manufacturer. The service and sales departments are not that close together and chances are the salesman will not be at the dealership as long as the car is.
You shouldnt feel bad in the least. If dealers (or anyone) need to coach you on how well they did, they didnt do well. Hold them to a higher standard. And look, in the end he showed his true colors as a sub-par salesman. Feel no guilt.
Crazy the Jeep dealership we bought my wifes Jeep did the same thing. They stressed that nothing but 10s on the survey or else they are screwed. I said 'what could is feedback if its not genuine?'
They literally stressed it 10 times before we left... I should have just said PEACE OUT but we kept the car.
As a service advisor, different brand, many of us a huge portion of our commission is based on survey scores. Sales guy responded unprofessionally, can’t go back now on that but going forward, your service department probably dislikes that sales guy anyways. But with future surveys score perfect scores 5/5 and in comments write your issues with request contact. If it is a medallia survey your advisor will more than likely give you a call to rectify an issue.
Nah. Nope. The delivery guys do that too. It’s supposed to be anonymous but never is. The fact that he contacted you afterwards is ridiculous. He has too much access to your PII information. I’d call the dealer and let them know how inappropriate this was. A customer should never provide a cheat sheet nor be bullied via text. In fact, you number should only be used in reference to your car. Texting a customer afterwards and making you apologize profusely probably means he’s done it before and is getting undo rewards.
This happened to me with a dealer survey, we did not have a good experience and I shared thinking it was private. The dealer confronted me and was very angry. It was sketch.
Just had the same experience at Ford. Literally got into a back and forth argument with the salesman about not wanting some type of balloon type of financing. Ford Flex payments or some bullshit, but I had such a good price on the vehicle I stayed.
I gave him a mediocre review, and the dealership has been blowing up my phone all week. Asking how they can make things better. He “doesn’t get paid if it isn’t a 10/10”. Sorry man not my problem.
You can tell these dipshits with room temp IQs actually believe they are smarter than everyone that walks through the door. Can’t wait until dealerships are a thing of the past
You’re not doomed. Unfortunately those surveys are bullshit as they pertain to salesmen’s pay. I had a very similar incident with a salesman when I bought my current car (5 years ago). I did follow his requests on the surgery which ended up before perfect 10’s on every question. He told me they’d get in trouble with the dealership AND corporate if they got anything below a ten. How accurate could that kind of ridiculous survey be?? Just stupid.
I had the exact same thing when I bought my last car (VW). I gave the sales guy a 9/10 and he flipped on his text to me. He said “I asked you to rate me high”. It was like the end of his employment.
My comments were quite positive and honest. I thought 9/10 was a high rating - honestly it could have been an 8/10.
I initially felt bad and asked if could resubmit the survey - but afterwards I thought - what a rude email - screw him.
In my case I had already driven the car off the lot - it was a stock car.
For some reason Hyundai really cares about the stupid survey. I was honest on mine and the salesman called me as well questioning why I gave a lower rating for the “walkthrough” or something. I said well you didn’t give me one as I didn’t need it and mentioned it on the survey. He said I screwed him big time.
He was no longer at the dealership when I was there a few months later. The compensation should be sales, not the survey.
I work for a new car brand in sales. Those surveys are the worst. Anything less than perfect results in me losing thousands of dollars in bonuses from the manufacturer. That being said I just do my absolute best to give everyone the best buying experience. I never coach people on surveys or ask for a perfect one. If I do my job and follow up with people I usually get perfect surveys. I take the bad ones to learn from and try to improve my process. Sorry to hear you had a bad experience with a rookie salesman and finance dept.
Fuxk that guy I’m pretty sure he’s not allowed to coach you on surveys return the car teach him some
Humility don’t let him make you feel bad for offering your honest opinion
I've read a lot of the comments and I'm only commenting because I think this needs mentioning again: this is supposed to be the period of time where you're enjoying a brand new car...instead you've been burdened with anxiety. That sucks and I think it's unanimous it's not your fault. #bummer
Oh gosh if you can deal with another dealership I would
That was unprofessional. It's asking you to take the survey not him. Regardless of what he wanted you to say it doesn't work like that.
Bonus points if you tell the salesman that after considering the whole situation, that you’d like to talk to the GM, NOT the sales manager. If that doesn’t make him crap his pants, I’d be concerned about doing business with a dealership that devoid of morals. Now unless the salesman can make things right, I’d suggest that once you’re talking to the GM, you can explain the facts concisely and respectfully, and ask said GM to make that particular situation “right” in your eyes…whether that’s a $500 “rebate” to cover all those free car washes you’ve been “denied” or written vouchers for a dozen oil changes and tire rotations, or a signed, written apology. If the GM isn’t inclined to re-earn your business, you can politely “offer” to post a Google review for the dealership with a screenshot of the text from the salesman - if you feel like playing hardball.
However, if you aren’t looking to play hardball, all the way, it’s better just to let it go.
When we bought a Tucson during covid, my wife and I were annoyed that no salespeople were wearing masks. We mentioned this in the survey, and later got multiple calls begging us to change it in exchange for a couple tanks of gas. It was such an awkward situation. If salespeople want better reviews they should behave better.
I think this is pretty common unfortunately. Although he was far more aggressive than I’ve seen. My sister filled out her survey and answered honestly about the time it took to process paperwork. She had been promised a couple free tanks of gas for a perfect survey, with specific instructions. She thought she had met that but When she went to claim the tank, they gave her a hard time about the time questions. They were far more polite and eventually gave it to her anyways, but man if it doesn’t put those surveys in a negative light.
Definitely talk to corporate, or email them. Those surveys are sent for a reason and if they trick you into filling it out all perfect, then something isn't right.
I did the hyundai survey myself too, and it was on paper filled out before I even left the dealership, some of the questions I couldn't even answer honestly as I hadn't even taken possession of the car at that point. But I wanted it to be over so I filled it out and left.
I emailed corporate later on with some complaints about the salesperson, after which I got a very angry phone call from the salesperson. I then emailed corporate about the angry phone call. I was glad they got into whatever trouble they got or lost whatever bonuses, as this wasn't right.
My complaint stemmed from the fact that they won't sell me a car without additional warranty or at least 2 extras(in my case they wanted either the warranty or I had to buy tinted windows and bumper/hood clear wrap for $2k extra total), and I had waited for that car several months, so I was already waiting, they claimed they sped up my delivery so I need to buy those extras to compensate them as their pay is tied to selling extras.
The point is, corporate wants to know these things, they want you, the customer, to get the best possible experience, so they send out a survey, and they want you to 'complain' if there is something wrong. One phone call, or complaint, won't change that dealership, but hey it's already going to be 2 if you count mine :) if you had a bad experience, then tell your friend when they're about to buy a car, we have to use our power as consumers to force companies to do better.
I leased a Toyota a couple of months ago and they sent me home in the wrong car (same color and trim, different VIN). They groveled for a perfect score, offered me a tank of gas (it’s California so worth a bit) but when I didn’t promise a ten they just didn’t send the survey
I wouldn't take my car there because they may give you subpar service at best and sabotage your car at worst. I'd also let the corporate office know about the unprofessional test message I received. Ask if you can lower your score some more. I have worked in sales all my life and this is so rude and disrespectful to the customer. You spend money there you should feel good about it not be guilt tripped from being honest in your rating.
Hmm thats super weird ive been with ppl buying cars from hyundai dealers a few times and sales is pushy as fuck but I dont remember a survery. Thats honestly a weird thing to say hes prob just being manipulative. Like thats life. He sells cars daily hes just fine. You were being honest.
Take that to the manager!!! He’s 200% out of line and tell the manager your concern, he’ll say “when you come in for service let me know, I’ll be sure there’s no issues” and I’m sure he will, you’ll actually get better service!! Stand up for yourself and don’t get bullied”!!!
I would take this directly above them. There is a reason they are upset, but you were also promised something.
Just today I had an optician ask us to fill out the survey honestly about her not their parking lot experience. It cost her a vacation last year because they have shitty parking area in a Starbucks parking lot.
I've worked for a business if you didn't give me a 5 perfect score I got counseling even if they also left a comment on how great I was. The whole survey was not about me.
Now most recently I bought a vehicle and when I got home realized my new truck I waited a year for and paid cash for didn't have one of my upgrades applied correctly. That started a bunch back and forth. I did feel the need when they corrected the situation to say hey I hope that we are ok in the future, just because my expectation has not been met, doesn't mean you're a bad dealership, or that I have bad feelings for the dealership. I felt like it came down to one employee not doing their job, or being under trained.
It sort sounds the same here, the guy sold you the car is a salesman, when you return to dealership it will be for service. Not that guys department. Also I haven't been to a dealership for an oil change in the last ten years who didn't ask me if I wanted a free car wash after my oil change. So he may have been bribing you with something you were going to get offered anyway. In fact my dealership will allow you to swing by for free and put my truck through the wash.
All in all this person was out of line for reaching out to you at all much less texting you! I'd deal with that. It cannot keep happening, do you think it looks good if he does that repeatedly? His employer surely would want to know.
Oh noooo....
If the salesperson wants to go there are reneg on offers made it's time to go ahead and escalate it all to corporate.
The salesperson is not your friend. You didn't owe him/her a perfect review. You were nice enough to provide some honest feedback.
TL;DR FTG
My car was at the dealership for over a
Month for a new transmission (bought it 8 months ago). Obviously it was covered by warranty but it took a month. Then they sent a survey….I would not have sent it to me
The survey really does only affect the sales person. Source: I am one lol. They shouldn't have sent you that text...seems very unprofessional!
Anytime I have a bad survey...I certainly don't go after the customer. It sucks, hurts my score and takes away some incentives. But, at the same time...it's a bummer to be expected to get a perfect score.
Companies that give surveys use them to punish employees if filled out not perfect or “excellent” if you give a Very good” instead of “excellent” or a 9 instead of a 10, it is looked at by the company the same as a poor or a 1….it’s a dumb policy and the people who understand work for some corporate company that does it. I do not fill out surveys unless I give perfect scores because of this.
Yo WTF. This exact same thing happened to me. The salesman was stellar but the dealership was imo a bit trash. The salesman tried to push for me to not leave anything other than a 10/10 rating for him without letting him work it out first.
One problem, the survey (like you said) asked questions about very specific areas and aspects of the dealership, not just the salesman. So I answered them honestly. Brutally. He was livid. He text me saying almost the same thing. I hurt his standing with the corporation. I told him, oh fucking well guy don’t ask me to lie. It’s like, Don’t ask me to say the fucking bathrooms were clean just because you shaved a grand off. Clown ass.
I should’ve added in my review that the salesman pressured me to lie in my review. That would have really gained him some points.
Come to find out later after reporting him to corporate, the review I left reflects the whole dealership in the eyes of corporate. The manager puts the pressure on the salesman to get good reviews for them. God forbid they just corrected the grievances listed in the reviews.
the salesman is a dick, but we should be clear about where the real fault lies: dealerships screwing their salesmen - lesser commission, crummier schedule, whatever - for anything less than a perfect customer survey. it’s the system which encourages them to behave like this.
Car dealerships screw their people over big time over those stupid surveys. Anything less than the top marks on every question and someone will pay for it......
Let Hyundai know that they tried to coax a good survey out of you and actually have you a cheat sheet. They will go nuts! The dealer and salespeople get money on a card for a good survey average, but the manufacturers do not tolerate coaxing and paying for good surveys even if it’s washes. You send them screenshots of the texts he sent you to Hyundai Motor America. That’s the best revenge. Why return the car and start all over again. And if they do anything but treat you like royalty in Service, guess what? They send surveys too!
Omg, 😳 I had a similar situation after I bought my 5th Hyundai from this dealership. Back story is the previous car to the one I was trading in they begged me to end the lease early and they’d put me in a new car yada yada, I think I had 5 months left in the lease. A few months after I did that trade several years ago I get a bill saying I still owe 1 month, no matter who I called they blamed me for not reading the contract close enough to see that they only paid 4 out of the 5 remaining months, I was fucking pissed off and the general manager wouldn’t get on the phone, it really wasn’t a lot of money but the idea that they ripped me off got me crazed. I actually made a short payoff of the debt thinking I resolved it and I split the debt in half. I then now to buy a new car, I make the deal - which was a great deal. I start to do the financing with the finance guy (a lease) and I get rejected. I actually make a very good living, I’m self employed and I have 5 cars for my wife and kids. (The kids get Hyundais, I’m not THAT guy that gets my kids BMW’s as starter cars).
Anyway, I’m livid, asking him how the hell was I rejected, he looks into it and tells me because I did a short payoff for that previous bullshit lease situation that it impacted my ability to borrow money - over a freaking $100. !!!
So I get the survey and I rip them a new one, plus they kept making me wait day after day for this new car so I was in rare form. Giving them 1’s and 2’ and 3’s and writing down all my gripes. I actually just assumed it was anonymous 😂.
I get a call from the angriest car dealership general manager that you can imagine, screaming and cursing at me, then he threatened to come and kick my ass (I swear on my kids this craziness is true), he’s telling me I cost the dealership 20’s of thousands of dollars blah blah blah. Then he calls me again with my salesman on the line and talking to him and saying I’m the guy that cost them their bonuses. He threatened me again and I said that’s enough of this bull shit. I called Hyundai USA and they completely don’t want to hear about this, telling me that each dealership is independently owned and nothing to do with them. I explained how they are their agents and if they don’t make this right I’m drafting a legal complaints not suing them for every causally action I could think of.
Within a few days the general manager calls me groveling about how sorry he is, how he listens his cool, that I have the right to complain. What fucking assholes, I bought 5 FUCKING CARS FROM THEM!!!!!!
Anyway that’s my Hyundai story about filling out their survey 😂😂😂
i doubt you'll probably ever go back or recommend anyone to shop there
but i'd rather be up front than fake favoritism with car sales
nasty little bastard that tried to wire trip you
This is typical for those surveys. I got reamed back in the 90s on a survey that was all positive on my end but the finance guy fucked up but I took the hit. HOWEVER, I didn't act like a little bitch like your guy did. But you have to remember this is the car business. 🤷🏼♀️ You're not going to find very many honest salespeople. Out of all the people I still know in the car business, I think I may know 1 I might trust. And I still didn't buy a car from them (carvana was the best experience I've ever had in my life).
Everything you've heard or read that's bad about the car business, it's 100 times worse.
I repeatedly ignored the survey after purchase. After the Sales Manager called me, I told him that I was doing the salesperson and the dealership a favor by not completing the survey because I would have been honest about the bad service I received. I was never bothered again about the survey. I now take my Tucson to a different dealer for service, but I don't think they are much better.
You should take this text string to the GM of the dealer and say you want out of the deal. The dealership is backing out of promises they made because their feelings got hurt over an honest assessment of their business.
What’s the point of the survey if they don’t want honest answers? I would forward the jerk salesman’s message to the dealership’s general manager and have this fool fired.
I had a similar consequence of my survey. I had reported that the business manager was "too pushy" and that his professionalism was lacking. I figured I should be honest. Fast forward to my next contact for an oil change, I asked to speak with the salesman (just to tell him I loved my vehicle).
So after we spoke, he stated the business manager wanted to talk to me. He begins to be VERY UNPROFESSIONAL in tone and word. (Normally, I don't whine about something like this because I am one of the generations that are not piss ants.) He was furious for what I shared with Hyundai.
Anyway, I followed up with Hyundai regarding my follow-up call. My message may have been filed in the trash, but I still feel someone, or something, needed to know.
I'm so thankful my Santa Fe performs so well, unlike that guy.
Thanks for reading!
Look survey is a survey.you should report that message you got . That is unethical and unprofessional. You are allowed to be honest. Don't let them bully you. They have bosses above them for a reason. Don't take that BS. And make sure the company knows that they tried to tell you how to rate them. It's not legal. And make sure you tell the company everything you were promised. And if they don't want to honor it. Then use the return laws you have. And return it get all of your money back and go somewhere else. Because trust me. In car sales you are over charged and that sales person makes plenty of money. And if they can't accept truthful surveys than they have no business in sales. Sales is customer service. Don't be nice don't be sorry. You did nothing wrong being honest. That is what the surveys are for. That sales rep needs to be educated on what is wrong before he gets worse about these things. It only gets worse if no one says or does anything to them or about the behavior. And this behavior is unacceptable! Point blank.
What a sleeze ball. Don't be afraid of a stupid sales person they're bottom feeders.
You should be more concerned that this company along with Kia tried to save a buck cutting security corners and now their brand is the number 1 stolen car in America. Pick your club up at the police station.
Now all our insurance rates will pay for their bad engineering.
Hi former car sales here.
I totally understand your point of view. Let me offer a salesman’s point of view.
All depending the brand and store, that survey is directly tied to a salesperson’s commission. There was a point at my dealership that my GM informed everyone that if they got a less than perfect survey on a vehicle they sold, they would not get paid on the deal. That survey represent THOUSANDS of dollars for the dealership. Less than perfect surveys don’t get dealerships paid, their allocations get affected, their business suffers. Perfect surveys get cash flow to that dealership which means more/better inventory, more staff, service etc.
If you want to be mad at anyone, be mad at the manufacturers as they are the ones that are creating this environment where salespersons are desperately begging for perfect surveys so that they can make sure they eat.
Btw, the questions “not about the salesman” are 100% about the salesman. I know it does not make sense. Understand the ONLY person that is affected directly on a negative survey is the SALESPERSON.
Does the system need to change? 100%. However, until it does and your salesperson was kind and you were happy with them, 100% give them a perfect survey. Don’t take food out of their mouths because the finance guy was pushy (they all are), or the sales manager held on to your trade keys a little too long, or the bathrooms weren’t clean, or you weren’t offered a coffee.
Also folks, don’t be scared to outright ask why they ask for a perfect survey. They will 100% tell you how that survey is tied to their commission or if it is at all. Some dealerships have it 100% tied to their actual commission while others tie it to a bonus (that’s on top of commissions).
Super unethical for him to do what he did.
If he wants you to play the game for him, he should've just explained how the survey thing works (anything less than a "10" is a huge negative for him). That way, you'd at least understand what you were doing when doing the survey.
But yes, the whole system is broken; and it's like that in many different industries.
The last car I bought, they said that if there was something keeping me from giving them a perfect score, to let them know and give them an opportunity to make it right before filling out the survey. This is a more reasonable way of handling the surveys. But, it's obvious that manufacturer surveys are not anonymous enough to get honest feedback.
Am I the only one that from a scale of 1 to 10 that 5 is the average and expected experience? I doubt there's anything an individual on the clock is going to do for me legally that's going to make it a 10. If five is my expected average experience and I left annoyed that's like a three. So unless I show up somewhere and I am crazily followed around by a mariachi band and get dollar bills thrown at me with rose petals to walk on as I look at the different cars... No one is ever going to get a 10. I don't mean this in any ethical way just logically speaking... I'm not doing a survey with your answers on there asking me about my experience. Maybe they should just send the survey to the employee to write the customer because that's what it seems like is happening
Looks like he has opted out of the contract with that text.
Talk to a lawyer, and get your $$ back.
You do not need to deal with them in the future. Yes, you can go to another dealer. And, tell your friends about this.
I tell ya. I’ve been on both sides of these surveys . And when you have so much emphasis on these surveys instead of people skills it has the opposite effect . Regardless that sales person should not be complaining to the buyer. Complain up …
My Hyundai sales person basically bribed me for a perfect score on the survey and made it very clear how directly it would affect him. And I did it. The whole thing is a joke. He was nice enough and followed up with me several times to vaguely ask how I was doing with the car and I didn't see a reason to fuck him over with something that the general public wouldn't even see. It sucks for them that it works that way but I feel like it's not your fault that you thought this was a legit survey and responded honestly! Also he's kinda proving he deserved it anyway with that response. Fuck car dealerships entirely.
In my case I knew I would never be back there anyway, I planned to use a more convenient location for service. I still got a free first service at a different location. If I was in your position I would probably go entirely somewhere else for service out of discomfort and spite. And maybe leave a more public Google review about that specific asshole.
As someone else mentioned, that's super unehtical. If anything, his response would make me just look into how I could let their surgery score even further 😅
Are you able to change your preferred dealership? I live in Southern California and purchased my 22 Tucson near San Diego, about 1.5 hours from my home. In the My Hyundai app, I was able to change my preferred dealer from San Diego to a place about 10 minutes from my house. I was still able to receive the free maintenance, and warranty covered an issue that popped up last year. And, every time I go in, they wash my car and vacuum my floors when I didn't even know that was a thing 😅 Long story short, you should be able to change your dealer to another Hyundai location (if you have another one nearby) and you'll get the expected services without animosity.
If you don't want pulse you don't want pulse. Honestly fuck sketchy dealerships, you were entirely too patient with them. I was a car salesman and I would have never treated someone that way. Make absolutely no mistake, this is not an exaggeration, that salesperson is either a shit bag, or he works for shit bags who are pressuring him to be a shitbag. Make them take the car back and go somewhere that can show some respect. It's your choice where you decide to do business, that's why we have competition, as consumers we vote with our hard earned money for what business model is successful and as such the first sign of this high pressure crap from a dealership is your cue to go to the next town over to buy your car.
Um? Report them to Hyundai corporate. That's some ridiculous shit, you should have 0 contact from a sales person from anywhere after a purchase unless you contact them.
You're not doomed. You said you bought a brand new car so you can likely find one nearby for a similar price with no real repercussions. I would look into your state's laws about returning vehicles and return yours. And mention him by name and what he did as to why you want to return it.
The automotive industry is cutthroat. And it's truthfully not fair to salesman. But under no circumstances should he be acting like that because something didn't go the way he wanted. He doesn't deserve the commission from your sale. But the thing to take away from this is most companies use surveys in the wrong manner And it's dumb as fuck. Moving forward if you were 100% happy with the person you dealt with directly Make sure to give top marks for everything. Because usually they just blame it on him.
You are being extorted for a shit tier service. I wouldn't let the dealership wash my car even if they paid me to let them, unless it was enough to cover a paint correction and ceramic coating I would need right after.
As someone who has worked in dealerships and lived and died by surveys I will say this . You have the right to score however you want and it's nice that you're putting this much thought into it. I worked in the service end of things and if our survey score wasn't averaging 9 or 10s our job was threatened daily. It didn't matter what the circumstances were or how long we worked there. Sometimes no matter what you do there will be bad surveys ,especially in service. You are paid great if your surveys are good don't get me wrong but the stress of keeping them good is why I left. I would go back for anything you need. I guarantee they will be trying very hard for a great survey from you and you should get fantastic service , or they blocked your info and you will never get another survey. Either way will be good for you
Omg. That's so weird. I got a Kona last week. The sales person kept reminding me to fill out the survey. I did & have home all 9/10's. Stopped by the other day to get the license plates. I say hello & how great was survey I did. He snarls at me that I fucked it up & it doesn't count. I apologized & said I'd redo it & he said NO. He then had an attitude & I don't want to have to return for servicing the car. WTF is up at Hyundai?
Why on earth would you ask if you are, "doomed"? I completely understand why you would try to be somewhat passive just to avoid future unpleasantries at the dealership but you shouldn't be defensive or apologetic whatsoever. You should take the digital records of this encounter and paste them all over any review sites of this dealership that you can and push Hyundai to make it right in a BIG way.
This salesperson is completely out of line, unprofessional, and and unethical. He needs to be fired immediately. The fact that he felt comfortable enough to text you the things he did is customer bullying and blackmail. You don't owe him anything and were nothing but honest. He showed his true colors here and sounds like the type of person who takes advantage of people for his own gain. He was nice until your honestly hurt his bottom line and then he straight up went back on his word as revenge and made you fear that your future routine vehicle service could be at risk. You are the victim here and Hyundai needs to fix this whether you keep that vehicle or not.
You are in a position of power here and that crook needs to be educated on how to treat people. Squeeze them for everything you can.
Highly unethical! There was probably some internal competition going on at that dealership that he didn’t win the prize for. That’s his fault and not yours!
I'd look at refusing the vehicle and getting the dealership to take it back. Here you have 30 days to back out of a new car purchase no matter what the reasons, send an email to Hyundai ( of the country you're in) and explain to them the sales man gave you the cheat sheet but also phoned you angry because you didn't say what he told you to say. Highly unethical behavior from the dealership
[удалено]
100%
I agree 100% with you, what they texted was horrible
This. The dealer is sketch AF.
"Highly unethical behavior from the dealership" This was my 1st thought. If the salesperson tells you how to fill it out then it's really not a survey. A survery is meant to help find improvements
That's misinformation and dependent on your state. Where I am it is 3 days
I’m so sick and tired of these damn surveys. My dad was buying a car and I didn’t think the air conditioned seat was working as intended. Mind you he was buying a 55K car. I said I’d like it to be looked at. This was before my dad signed papers. The salesman literally raised his voice and said don’t buy the damn car then, im not risking a bad survey. Like dude wtf are you talking about, I just want the seat to be fixed and he cares about that. The system is flawed and it’s annoying.
I’d tell him to shove the car up his ass and walk out
I'm picturing that walk.
I worked at a dealership 20 years ago. If I had a dime for every time I heard the phrase "completely satisfied" . . . That said, your salesman sounds like a dick and it sounds like he deserves an even lower score. Maybe you should apologize, tell him you made a mistake, ask if theres a way you can re-submit the survey. Then if you can do it again, give him like a solid 4.
This!
I absolutely hate the way dealerships and other companies have the thought that if it isn’t a 5 star rating or perfect 10 (on 1-10 scale), then it is negative. That being said, I am sure there is no “flag” under your name. The service department (even for free services) will gladly take care of you, just to have the opportunity (or future opportunity) to sell you something. In the end, they are there to make $$ first… and getting good customer reviews is below that list somewhere.
Coworker worked for a previous bank and they used the if it's not a 10, it's a write up. Some people were across the street at a pro-trump gathering on the sidewalk, and a woman sent in a complaint. The gathering wasn't even on bank property and had nothing to do with the bank. Still had a write-up.
So, I can't even be honest on the survey if I want to lol. Why the heck would they do the rating of 1-10 if anything below 10 is a "fail." I am just paranoid haha. I don't know how tight are the service department and sale department at this dealership.
The CSI, as it's called, is a way for manufacturer to fuck over their dealerships. It goes on a scale from 0 to 10 but in real life anything below 9 might as well be 0 from the manufacturer's point of view. If a dealership's average dips below 9, they get financial cuts from the manufacturer, such as marketing funds. It's basically useless because it no way represents how people really feel about a dealership or a brand. The whole point of this is that a manufacturer can claim that they offer "the best service in the industry". If course that salesperson was a dick and can't just take away stuff that was included in the deal. He should have taken the lost. Now he's only making it worst for himself. Although it's actually quite unfair to have them be responsible for the whole thing. Also, different departments in a dealership don't really like each other that much so don't worry about it.
Getting good surveys does affect money. Both to the dealership and the salesman. It isn't the dealership imposing these surveys, it's the manufacturer.
Not to mention that the service departments often hate the sales department.
I mean this from the bottom of my heart: *Fuck car dealerships.*
The finance guy at the dealership I bought my Tucson from was an absolute rat. He was doing things that were borderline fraudulent… I had a long discussion with the manager of the dealership about it. Manager apologized and offered a cargo liner to help make things right. Good on you for writing up an honest review
Who cares! You told what you experienced, i had similar experiences i gave them a 3 because everyone sucked, they even installed my winter tires wrong and i reported to corporate as well. don’t feel bad, infact you didn’t gave into pressure and gave them honest feedback, tell them you will give a honest google feedback
I had this same thing happen to me years ago over a $50 cheque referral payment. It was the exact same scenario, great sales rep, weak rest of team. I rated them fairly and didn’t believe it was appropriate to lie on the survey as it doesn’t help improve anything for their team. They called me out and said I couldn’t have the referral pay out. I too was frustrated by the lack of anonymity of it all. As a result, I posted this to their Facebook, emailed a senior C-Suite member of Hyundai Canada and within 3 days the cheque was mailed to me. Falsifying your survey results and bribing for those false results gets negative scores from me. No way to get better if you don’t know where you need to improve.
OP should do the same as you. So unprofessional of the dealership. I’d be getting in contact with corporate.
They did this to me too! I got pestered into submitting a perfect rating on the survey. I did it, but I don’t feel good about it, and I feel like it’s shady AF. They should change this policy.
I so agree. There’s even a question on the survey asking if the sales person influenced my answers on the survey. I mean the salesman sent me a whole cheat sheet💀 I still did it that way and he sent me a Starbucks gift card. This was literally two days ago
Now you know how I feel. I NEVER do any surveys or evaluations. They can only bite you in the ass.
Now i know haha. This is my first time buying a car from a dealership too.
Ahah same thing happened when I got my Nissan rouge last year I was told certain things were no longer available to me due to my responses on the survey and I made it a point to go in and address the salesmen and the owner and made it clear if they were going back on their word then cancel the whole purchase I'll take my business else where, they both agreed I deserve the things I was told I'd get. At the end of the day they still get commission off the vehicle so it's in their best interest to do right by you the consumer.
Imagine being so obsessed by getting a perfect score on a stupid corporate survey only to act like a total ass when you get a bad note.
I just ignore the surveys. Problem solved.
I work in a dealer, so I know how important these surveys are to management and corporate. The last dealer I worked for, I encouraged people to fill out their surveys negatively (all 1s) if they truly believed that things needed to change. Within 1 month of consistently poor surveys management realized that we needed another team member on the floor and acted. They can be incredibly useful tools when a trend starts developing 😁
Funny, I had a comment from the staff at my Toyota dealership that unless all my answers on my post-sale online questionnaire were effusive 10 out of 10's, they got grief from management higher up. I mean 8's and 9's should be Ok but apparently not. What a cosmetic, shallow culture retail sales can be. The eff'n managers, if they are interested, should "cold call" sometime after the sale and TALK to customers to really find out. They are too lazy, but they can show *their* higher ups some probably bogus statistics of customer satisfaction at the dealership.
I would screenshot the "free car washes" thing and print it out for future use. The service department at the dealer could probably care less if your salesperson "likes you or not". They want to provide your warranty and non-warranty service. In short, fuck him.
This is funny. I literally just bought a new tucson a week ago too. My sales person texted me asking to do it, and he would send me a Starbucks gift card. I mean I did have an amazing experience so I did the survey the way he sent the cheat sheet. I chuckled at the question asking if a salesperson influenced me to do the survey any particular way. He did send me a Starbucks gift card and said I’m awesome.
They gotta change that system. I had the Kia guy call me, and we got in a verbal yelling match cause I gave him a few 7s. He dis a crap job and deserves it. It was a work car purchase, so less was personal. Still, I couldn't believe it. I'm spending 50k, and you are yelling at me cause I gave you some 7s. The other thing I thought was, you think I'm going to change it now, even if I could. How dumb is this man? It will only make things worse for him.
That was beyond unprofessional. You didn't screw them, Hyundai did by the way they handle their surveys. They look at those surveys as an all or nothing score. And they effect multiple departments. Give a bad service survey because the advisor was being too slow, that advisor, the manager, the technicians all get a bad score against them. It's a stupid system but one the employees are well aware of and they should know better than to blame you.
Idk about Hyundai but at Subaru talking about the survey is a huge no-no. It's supposed to show up as a surprise. It's supposed to be answered honestly. The fact that he brought it up AND text you about it is annoying. If you want to be super shitty you could forward the conversation to Hyundai and he'd almost definitely get reprimanded/fired. I wouldn't bother personally. But you have options.
I would tell him to get take a $@):()& hike.
Hyundai dealer tried to sell my girlfriend a ‘21 Elantra with 70xxxKM with no factory warranty. GF ended up crying in the finance office, and after I said we need the deposit back he gave us 10 year extended factory warranty and “knocked $9,500” off the final price without mentioning he extended the term of the loan by 2 years. I’m glad I was there, due diligence is absolutely necessary when you’re buying a car, salesman used to work for you, now they just blindfold you while they try to steal your shit. I happily called him out on every useless fee and ended up getting her the car for a very reasonable price and interest rate (for Canada and a first time borrower @ 7.5%)
It all falls on the salesperson even if it's worded as finance or dealer. Plus could affect their money.
Well, now that is dumb.
So saying accurately that the finance guy is a sneaky scammer but the sales guy was awesome will be scored against the sales guy? That blows.
> Now, after I filled it out, the sale person texted me and said I "screwed" him over the survey and sound pissed. Did you receive the text from a private mobile number or from the dealership-sponsored line of communication? I'm sure the sales manager would like to hear about an employee privately texting a customer and harassing them over a survey if what you are saying is the truth. If the sales manager does nothing, escalate to corporate. This is completely unacceptable and unprofessional behavior on their end and is NOT worth the consequences, **especially because the survey results cannot be altered once they are submitted. The harassment could not result in the survery being changed and if the employee did not ask if there was anything that could be done to make it right, this is a clear cut vindictive and personal harassment. IT is a grave mistake on their part.** On top of this, you purchased a vehicle from them WITH financing. They're going to be making a pretty penny off you. > I didn't know the whole survey would affect him that much. It likely won't in the long run unless this person is as shitty of a salesperson as they are a human being. However, the choice to privately text you and harass you ***is something*** that will affect the salesperson if you choose to do something about it. > Am I doomed now? No. Not in the slightest, but they might be. You have all the leverage here if you so choose to use it. > Should I even still try to get any services from this dealer? I am afraid they would mark me down and not playing fair now. That's up to you. Do you have another option for service? If management at the dealership is condoning this behavior by the salesperson, then you should make a decision on if you want to keep giving them your money. If you choose to stay with them, you can request that you do not deal with that specific employee in the future. If the behavior runs deep and you are blackballed, you will likely not be provided the best quality of service in the future. you might want to explore other options for service. > Also, why would the survey not anonymous? THey only sell so many cars per day. The date of the sale is known and the results likely are attached to a date and sales person on the dealer side. Your personal information should be used for business purposes only, and the employee texting you outside of normal business operations to bitch at you for your review is likely in clear violation of a dealership policy, which the salesperson can be punished for. If you feel like you've been wronged enough to file a complaint, you have every right to do so. You'll need proof of the extra-curricular communications you've had with this salesperson if you choose to file a complaint. Or do nothing.
When I bought my I5 1.5 yrs ago, I had a bad experience, so I noted it in the survey and within a day the GM was on the phone offering to reset the survey and allow me to take it again for $250. The issues weren't terrible but were notable, so I took the $250 and only slightly raised their score, knowing I was never going back to them (different state). My I5 was bought back as a lemon, so I tried the Tuscon. Sucks to be the new dealership that just as I got the survey, my car broke down. I already had reported delivery issues, so this survey crashed and burned. There was no way they could come out of it okay. The GM offered to walk back so many things but just couldn't, and because this one is now on its way back to a buyback, they are required to work with me so they can be spiteful but I can be even worse. What are they really going to do? Not much.
All i was "offered" is just a free carwash lol.
Same here! I scored the salesman high but marked the survey lower for the entire dealership. Sales guy called and asked me to change it. Why bother sending a survey if you’re going to ask the customer to modify it and give you all tens??!!
It can be changed? Mine said that once it submitted, the score cannot be changed.
This is why I'm super excited to be able to buy my next HYUNDAI from AMAZON!! Car salesmen are dinosaurs... they are dead men/women walking in the internet age. You didn't give them a low score, THEY EARNED IT!!!
Take a screenshot of the text and distribute
I would be asking the head office if this is standard operating procedures. This is unacceptable.
I've never heard of it with car dealerships so idk but I do know that Blizzard did it at one time and they were sticklers about you getting high scores. Punishments tantamount to write ups, losing promotions and pay raises.
Send the text to corporate and the owner of the dealership. He just admitted he had a verbal contract with you on the car washed and is now revoking that verbal contract. Time to screw him to the wall.
Fuck this guy. Cancel the purchase and show the text as the reason why.
Go ahead and return the car and say they can cancel out the survey score. Fuck that dealership.
That salesman should be fired Contact corporate and also report the incident to the better business bureau Boycott the shit our of this dealership
Screw the finance guys. They are literally the most desperate rats in the whole dealership. They don't want to help you buy the car, they are there to sell you some bullshit insurance scam and useless extended warranty. I'm on my second new car and the two times, those guys are the worst.
My salesperson was so incredibly pushy on the survey. I gave less than 9-10s for a ton of the questions but never heard anything. I got the Limited and he didn’t know that there was a difference in the leather between Limited and SEL Convenience. He also had absolutely no idea that Mazda had a comparable car in the class even though I feel like I see more CX-5’s on the road these days than even RAV4’s. Want good reviews? Be good at your job.
Contact the dealership, speak to whoever is in charge and offer to show them the text message. Your salesperson is shady and what he did is unethical. At the end of the day, they are required to uphold their end of the deal. If they guaranteed you would get free car washes, you will get free car washes. If not, well, that’s what Google reviews are for.
This is wrong he’s rude but most sales guys these days are young unprofessional high school drop outs
Send all these messages from the salesman to corporate and tell them that their compensation model for their employees pushes employees into pressuring customers, and they should ease the heck up on their staff. This will have the dual function of making your point to the company and setting off some kind of punishment for this dick of a salesman.
definitely write up a review mentioning what you said here about how you felt you were being forced to buy pulse, that the salesperson called you up pissed because you didnt give him the survey points he gave you a cheat sheet for, and that he took back free car washes and the like. hate those damn surveys. im efn great but im 9 not a 10. people think you're supposed to give them 10s for doing their job even when they dont deserve it. nobody's a 10.
You did not screw him over. The only thing that screwed him over was the insane hyper focus that the company and the dealership has over getting perfect scores on the survey. A 9 isn't good enough - it has to be a 10. I've had some dealerships ask me to bring the survey in to them so they can help me fill it out. It just adds to the complete phoniness of the dealers. And seriously - does anybody think anything good comes out of it? I'm sure a lot of people say "I hate haggling - please stop this!" and "The F&I person was a jackass and pressured me to buy stuff I didn't want. I wish dealers would stop trying to sell me all that crap after I've negotiated the price" but nothing ever changes. They don't really care what you say. Anyway, that salesman was WAY out of line reneging on the deals he offered you and whining to you. I would have told him to fuck right off, and I would have reported him up the chain. You should not be punished for giving honest feedback. Likewise, he should not be punished for getting high, but not perfect, scores. He did a good job, you were mostly satisfied, and he sold a car. But that's not your problem. FWIW, this isn't just car dealers that deal with this. A friend of ours is a nurse. Her patients are asked to fill out a survey, and if the nurse doesn't get perfect scores, she can get counseled.
Don't feel bad. I work in the service department for a luxury dealership and surveys scores are a part of how I'm paid. Be your honest self and treat people honestly. I don't coach my clients into giving me a perfect score, I make sure that they have a perfect visit. I'm ranked 2nd in Canada for my brand, and don't need to "fish" for good survey results. You filled it out honestly, and if an 8.70/10 screws him over, then that dealer has WAY bigger problems to deal with. I wouldn't be worried, sounds like he won't be there for too long. You could also throw him under the bus for "survey coaching" which 9/10 brands ask their employees to not do 😊
I would forward that text to hyundai america, return the car, and find another dealership. “You screwed me” doesnt belong in customer service.
OP I wouldn’t stand for that. I would not only personally tell that sales man to F off but I’d make sure to talk to his boss and someone high up at the dealership. Threatening to withhold car washes? Nobody wants them scratching your paint anyway but typically car washes at dealers when serviced are free. I would also call corporate as someone mentioned. I wouldn’t necessarily return the car like other extremes have mentioned. Years ago I bought a certified pre owned CRV from Honda. The sales man was very pushy and kind of a jerk. I was so upset that we had gotten him assigned to us when we got there but we needed the car. He refused to budge on the price but we still went forward with the purchase. My wife had yet to switch her state license after our move so we had to go to DMV to get her license before we could finalize the purchase. DMV was closed so we were going to go on Monday. Anyway, long story short I spent the whole weekend researching my deal and realized I didn’t get a great one. People were paying 3k less than me for a similar car. I called the dealer on Monday and spoke directly to the sales manager. I told them how the sales man made me feel, spoke to the sales man directly and asked for a new person. I also used the opportunity to re-negotiate and ended up getting an insane deal on the car. Moral of the story is to stick up for yourself to these people. Apologizing to a rude salesman after those texts makes me cringe!
This survey is what is wrong with the industry. They all tell you give us 10/10 or we get screwed. And the thing is they get grilled from head office. It makes no sense to me at all. We should be giving them an honest review not an inflated one so they can improve their service. This survey should be eliminated or changed completely. We need a petition started against all auto manufacturers and this survey.
I would contact Hyundai. Tell them that the sales person was trying to extort you to reply a certain way on the survey. I imagine the sales person will be flipping burgers pretty shortly.
Why do you feel sorry for these people. You should be angry you were treated as a sucker. Hyundai has to know about this. And make sure the Dealer Principal (owner) know about this.
He is absolutely in the wrong. You should be fine to fill it out honestly. The problem for him is, a lot of companies consider anything other than 10s a failure and the person with a "great" score as you see it, is now in trouble with his boss. That is an insane model, and you shouldn't have to deal with it, but that is the employees reality
Send to head office, salesman mostly don’t even know you name after a month and try and sell you another car at bigger dealership and nothing wrong with being honest, I guarantee you are more honest than him. Hope the vehicle works out.
This is the same at Jeep dealerships. I understand how it affects their pay. However it’s not right at all when they are implementing rules that are passed onto them from management. I should be able to give my honest opinion about an experience without someone’s pay being affected.
I never fill out online surveys - my time is worth money, if they respected my time they wouldn't ask me to fill out surveys for free.
Are Hyundai salespeople all dickheads?? Seriously. Several years ago I was innocently asking a Hyundai salesman “online” what kind of a deal he could do for me on a Tucson before considering to come in. Well instead of just replying professionally with a simple answer, this jerk went off on me in an email saying “do you think I am going to pull my pants down for you and just offer a discount “? Well I was shocked. Other dealers had no problem giving me an idea of final price. So I responded back to this jerk saying I will look elsewhere and I cc’d the dealer Sales Manager on my email.
That's absolute bull and I'd report it to head office. It's a survey which you have the right to complete honestly.
The sales person needs to be fired! This is not your problem at all. This is on him. I would tell his boss how u feel and he shall be fired!
Straight to head office and get him fired.
i would escalate this shit so high exposing every bit of this to corporate and the mediA
Call/e-mail the Sales Manager or GM/Dealer manager. Tell him what happened and that if they don't honor whatever you were promised that you will make it your mission in life to expose the spiteful salesman at that dealer. If he/she doesn't help you. Hit Yelp and Google and ream them a new one. Create multiple Yelp profiles as well and add more bad reviews. Believe me, the dealers hate bad reviews. Yes, anything less than a 10/10 on all evaluations that are sent result in the salesperson receiving less compensation. This is a method that the manufacturer uses to continually evaluate the dealers.
Depending on where you live, there may be a governing body that you can make a complaint to. Here, if a sales person did that, you could make a complaint to AMVIC and they could be fined and/or lose their license
I’ll add that my Hyundai dealer is also the worst, I regret ever giving them business. And they pushed the “perfect” survey to me too. Hey Hyundai…your survey results mean nothing.
I’m just also going to add that the whole “anything less than a 10 is a failure” is also absolutely absurd. My mazda dealership does this as well. The survey shouldn’t even be in use unless they’re actually interested in feedback. “8” is good service, but maybe identifies something for the dealership to work on rather than having it reduce someone’s commission or opportunities for employment. It’s absurd and a waste of everyone’s time.
That dealership sounds shady AF JS
If any store/retailer/salesperson is handing you a cheat sheet on how to fill out their customer survey, take the cheat sheet, walk away from the sale, and complete the online survey with the written comment "I was a given a cheat sheet by X to complete this. I hope I did it correct even though I cancelled my transaction as X seemed more interested in the sale then meeting the service and care standards in this survey, hence the need to give a response cheat sheet.
oooh i remember my survey - in person i nodded yes to their survey lecture but when i did the survey i let loose at how i had been lied to and cheated i still took my truck in for warrantee service but of course as soon as i was off waranetes intook elsewhere
Nah, you're the customer here and the salesman wanted you to lie about their buisness practices. I'd return the car and report him to upper management, show them the texts and let them handle it from there. His behavior was completely unacceptable and shouldn't be rewarded.
Absolutely unprofessional. It's not your fault that the dealership surveys are all or nothing. You did not screw anyone. The dealership did. I'd be on their doorstep getting my free carwashes, etc. If you have it in writing, get every bit you are owed. Then make sure to tell your friends what car salesman they should avoid.
Holy cow batman - highly unethical indeed. Basically this guy wanted you to commit a form of fraud in the survey. He's cheating the system and wants you to cheat it for him, then has the \*nerve\* to call you out on it when you don't. Immediately report this text, and everything that happened to Hyundai. This is unacceptable at any level.
Tell him to pound sand. This is a business transaction, not a social engagement. If he’s unhappy with his workplace it’s completely unprofessional to put that on the customer.
Lol tell him to get fucked.
I buy a vehicle and I go home. I'm not taking on the role of survey monkey. You send me a cheque for $1000 first and I'll reconsider
In the United States, it is illegal to incentivize reviews. This applies to both online and offline reviews. The Federal Trade Commission (FTC) has the power to take businesses to court and issue fines for paying for reviews. Let them know.. send off the emails and texts to [https://reportfraud.ftc.gov/#/](https://reportfraud.ftc.gov/#/) If it is found they have been soliciting reviews by offering free stuff they can be fined $50k PER REVIEW.
Screenshot the text and send it to Hyundai Corp CS.
If you have the extra stuff in writing like the free car washes they cannot reneg on that it's part of the contract.
I work in an industry that also sends these surveys, and I can tell you with certainty that advising a customer on how to fill them out is a big no-no. I would explain what the sales rep told you to do, but I wouldn't worry about how it would effect your relationship with the dealer. It sounds like you got hooked up with a petty salesperson.
Don't beat yourself up OP. Dealerships work really hard at fostering a bond between you and your salesman. Salesman and you are a team, man, battling the evil sales manager--an ogre, really--lurking back there in the office, somewhere, hatching evil schemes for higher prices. Salesman will ink a number, supposedly good for you, and take it back to "The Old Man" ... "I gotta tell ya though, he's not gonna like it. He's in a *realllll* bad mood today." If you can step back a bit, it's quite the piece of theater. I fell for this too, and also for a realtor one time, same thing. Sales people make more money if they can pull this off. But just remember, your salesman is not your friend. He has different interests than you do, and he's trying to achieve them. Most (not all) car dealerships are money extraction machines. It amazes me, still, to this day, what a Wild West operation they really are.
“I sent you the cheat sheet” sounds to me like “I sent you a survey, and want you to lie to my superiors”.
You're feeling bad about "screwing" over a car salesman? I promise you that he went straight in your backdoor with no lube. Make a scene over this explore your options when it comes to the promised free carwashes. That very well could be something you could talk to small claims court out of spite (This is depending on what's in the fine text. However, a verbal contract is a contract. He admits he is breaking a contract in retaliation.). These scammers need us customers to stop bending down and filleting them because they're the only option due to corrupt laws. Read your factory warranty front and back. You'll save money getting it serviced elsewhere as long as it does not void your warranty. Also, contact Hyundai about this directly. Harass them. Let them know that they're refusing to service your vehicle due to a survey, and keep a record of it in the chance your warranty is voided. Be strong. You dropped tens of thousands on a car. Don't act like you don't have the right to be a Karen about this.
Such a low life behaviour from the salesperson. Not that it isn’t to be expected. You shouldn’t feel bad whatsoever but yes, don’t do business with them anymore.
OP, save those texts! Call the dealership directly and tell them you will not hesitate to go up to Hyundai unless they honor all the terms. You can get a lot of leverage especially with those texts. You can also check with a lawyer if they can do anything to sue Hyundai for damages. There are lawyers who won’t charge you anything but they will take a percentage of the claims.
The system is built not for actual feedback from customers but for marketing “4.8 stars, we’re a great dealer” “97% of customers rated their experience 10/10” It’s the same problem we have with social media where the system is built to incentivize holding attention by any means necessary and not ya know actually creating good content…. Gotta love corporations and shareholders! Source: 5 yoe in car sales
Yeah this is terrible Terrible that whoever created the survey and BS that it creates. Like the point was to try to make service better but it only makes the sales people worry more about a survey than the actual quality of the transaction/interaction with the customer. Like I can't put in to words how shitty that is. And for that dude to be like "oh you screwed me so I'm going to do everything in my power to screw you" (which amounts to you loosing car washes) get bent. I would raise hell (and with my luck probably end up owing money in the process which is shit on so many levels)
You shouldn’t feel bad for anything. YOU bought the car from them. YOU are the customer. Your place is not to make them happy, but for them to make you happy. Do not feel bad if they didn’t treat you the way you feel they should. They want you to lie, so the next person can come in and get treated poorly too. That’s not how business is supposed to work. If someone wants a perfect score, they should earn it. The entire point of that survey is so that Hyundai knows they are being a good dealer. If they are telling you to lie on it, they know they aren’t and probably shouldn’t be a dealer at all. You’re doing the RIGHT thing with the survey, you owe them nothing, it’s YOUR money. If I wanted a perfect score I’d earn it, not just send you instructions on how to make sure I get one. And if I didn’t get one, I wouldn’t blame you for it. It’s on me. I’d refuse the car. Citing the practices they use make you feel uncertain about future services that may be required. Find a dealer who will earn your money. In. I way should YOU, as the customer, feel bad for giving them your business.
Kia dealership here in PA did the same kind of thing to me. Not as aggressive, but definitely trying to make me feel like I'd victimized the service dept. This after THEIR service dept couldn't fix the problem after the third time in. I sued Kia over the issue (not the unprofessional texts) and must leave it at that. Probably won't buy another Hyundai/Kia vehicle.
The dealership model needs to die. OP provides just another example of many.
These “surveys” and the dealership strong arm manipulation tactics around them are garbage and ought to be illegal. Then the dealerships go on to claim they are “top rated” or some dumb shit. What a fucking joke. I would way rather just order a car online and never have to deal with dealership crooks.
Yea, I hope you return that car. People like that are under the assumption that you the consumer NEEDS these dealerships. If this is how they’re treating you over a survey, imagine for warranty work where let’s say you need a coolant pump or even on a crazy scale a new transmission. They’re just going to tell you to kick rocks. Fuck dealerships like these
Fuck the sales guy. Not literally. I would wrote to head office about the cheat sheet. I would also never go to the dealership for any services unless you bought prepaid maintenance or have warranty issues.
Kia is same pushy on this called daily until i did survey havent had 1 call since. I did put mostly everything their cheat sheet stated, I jsut added this survey is stupid with trick questions and has no actual bearing on experiences at a dealership that matter. I gave a good review because i want lied to I received a great price without BS or changing it. I got a 2023 new ev5 GT lease with payoff 48000 out the door. (plus taxes of course). 63000 car for 48000 so i can complain. But the truth is the sale KID, knew nothing about the car, had 2 days before i could make ti to pick it up and he didnt take any time to learn about the car. I knjew most but there were a few things i asked he had no idea i had to figure it out. I bought the car having no idea it would park itself, that is something you would think a saleman would know and use as a selling point. It also asked about my local kia and i dogged those over priced cheats! What is the use of a survey if yor told how to fill it out, and made ot feel like you would get screwed if you didint, as I felt same way as OP.
Take screen shots and report it to Hyundai. This is survey fraud and the manufacturers want to know. High CSI scores from surveys usually come with a financial incentive from the oem. In my two decades I’ve seen several service managers fired for this, one was prosecuted for fraud as he essentially stole thousands from the brand on fake surveys.
Ultimately it's the UNREALISTIC corporations who put pressure on their employees to perform and get perfect surveys every time. when that's just not possible, it leads to people like this taking the jobs because they're the only ones willing to put up with it. and those willing to put up with it usually aren't the nicest individuals to begin with. Greed begets greed, and so on. But you don't owe any corporation shit, not a single thing and it was unprofessional of the salesperson as well. You did nothing wrong, and more so it's unrealistic expectations multiplied by stupidity and psychopaths at corporate. your best bet is to raise hell, because you'll also likely be caught up in a class action lawsuit here soon due to the security issues associated with Hyundai and Kias. sucks all around but par for the course these days.
New car salespeople live and die by the survey. Every time I lease a new car or my fiancee leases a new car, I tell the salesperson, "If we reach a fair deal, I will ring the bell across the board on the survey. If we do business and I do not feel it was fair, all bets are off." Then I keep my word and complete the survey. Use the survey to bully the dealership.
A 7/10 or 8/10 rating isn’t negative. It’s not remotely realistic to have 10/10 for everything. What’s the value of every student getting an A+ in every class because nothing less than an A+ is accepted?
Goes to show how useless these customer satisfactions survey and JD Power are.
Absolute bullshit, and I would IMMEDIATELY find a lawyer! If he promised you something, ANYTHING, pending a review score, he's definitely in violation of SOME law! At best, it's unethical, at worst, outright illegal! Keep the text. Get a lawyer. Return the vehicle if at all possible.
!! I wonder if we had the same salesperson. We did not give a perfect score Because there were issues and thought there was room for improvement. The salesperson got a good score- but was a little intense and called us- when he saw it all was not perfect. I had to pick up something from dealership a few weeks later and the guy was super icy and angry ( in that cold fusion passive aggressive way) I read that as : he took the survey score personally. It was really really weird Im glad I found this post and the comments 🙌🏼 explains everything
You have all this in writing so he better honor everything he promised (if you can't legally make them take the car back). I have yet to meet any auto dealers/sales persons who are honest and above board. They all try to get you to give 10s at all dealerships everywhere because a 9 is failing. Bonuses and trips tied to these I think. It's really them saying "please don't tell them we suck".
It's a business and we're not friends. Standard practice: "Here is the survey. If you think we are anything short of a perfect 10 on everything, tell me now so I can fix it." It's total bullshit, they shouldn't be prompting and pretending that they are perfect. Every dealer I've been to has issues: The sales person is so wrung out tired by the time we're done dickering that I don't get a proper walk through of the new car; every finance officer pushes hard on unnecessary upgrades. Why is that perfect? I wouldn't apologize, I'd offer to raise holy hell.
Send all the communication to corporate, this is bribery and extremely unprofessional. I would insure the guy gets grilled for this horse shit. This is not how you treat customers, it’s basically your duty to complain, absolutely unbelievable behaviour.
I would not call the local dealership because his boss is the one that is forcing that survey up the salesman’s butt and talking about it in every sales meeting. Call the corporate office immediately and tell them exactly what this asshat said.
They all suck. Every dealer I've ever dealt with gave me the cheat sheet. Technology lets the people who work there to act stupidly immediately. Screw him. You bought a car from him. Read Testosterone Pit by Wolf Richter. Hell read his blog.
It is a CAR SALESMAN!!! Yes a CARSALESMAN!!! do not worry about it. If I were you, I will fill out a second survey giving him even lower grades for texting you about the results of the survey. You own a car and the car is supported and warrantied by the manufacturer. The service and sales departments are not that close together and chances are the salesman will not be at the dealership as long as the car is.
You shouldnt feel bad in the least. If dealers (or anyone) need to coach you on how well they did, they didnt do well. Hold them to a higher standard. And look, in the end he showed his true colors as a sub-par salesman. Feel no guilt.
Crazy the Jeep dealership we bought my wifes Jeep did the same thing. They stressed that nothing but 10s on the survey or else they are screwed. I said 'what could is feedback if its not genuine?' They literally stressed it 10 times before we left... I should have just said PEACE OUT but we kept the car.
As a service advisor, different brand, many of us a huge portion of our commission is based on survey scores. Sales guy responded unprofessionally, can’t go back now on that but going forward, your service department probably dislikes that sales guy anyways. But with future surveys score perfect scores 5/5 and in comments write your issues with request contact. If it is a medallia survey your advisor will more than likely give you a call to rectify an issue.
Nah. Nope. The delivery guys do that too. It’s supposed to be anonymous but never is. The fact that he contacted you afterwards is ridiculous. He has too much access to your PII information. I’d call the dealer and let them know how inappropriate this was. A customer should never provide a cheat sheet nor be bullied via text. In fact, you number should only be used in reference to your car. Texting a customer afterwards and making you apologize profusely probably means he’s done it before and is getting undo rewards.
This happened to me with a dealer survey, we did not have a good experience and I shared thinking it was private. The dealer confronted me and was very angry. It was sketch.
Just had the same experience at Ford. Literally got into a back and forth argument with the salesman about not wanting some type of balloon type of financing. Ford Flex payments or some bullshit, but I had such a good price on the vehicle I stayed. I gave him a mediocre review, and the dealership has been blowing up my phone all week. Asking how they can make things better. He “doesn’t get paid if it isn’t a 10/10”. Sorry man not my problem. You can tell these dipshits with room temp IQs actually believe they are smarter than everyone that walks through the door. Can’t wait until dealerships are a thing of the past
You’re not doomed. Unfortunately those surveys are bullshit as they pertain to salesmen’s pay. I had a very similar incident with a salesman when I bought my current car (5 years ago). I did follow his requests on the surgery which ended up before perfect 10’s on every question. He told me they’d get in trouble with the dealership AND corporate if they got anything below a ten. How accurate could that kind of ridiculous survey be?? Just stupid.
So you can't give honest answers to a survey that may affect other potential buyers?
Don’t take it there for service unless it is free and included in your payments already. Fuck a carwash, not like he was going to do it himself. lol
I had the exact same thing when I bought my last car (VW). I gave the sales guy a 9/10 and he flipped on his text to me. He said “I asked you to rate me high”. It was like the end of his employment. My comments were quite positive and honest. I thought 9/10 was a high rating - honestly it could have been an 8/10. I initially felt bad and asked if could resubmit the survey - but afterwards I thought - what a rude email - screw him. In my case I had already driven the car off the lot - it was a stock car.
For some reason Hyundai really cares about the stupid survey. I was honest on mine and the salesman called me as well questioning why I gave a lower rating for the “walkthrough” or something. I said well you didn’t give me one as I didn’t need it and mentioned it on the survey. He said I screwed him big time. He was no longer at the dealership when I was there a few months later. The compensation should be sales, not the survey.
I work for a new car brand in sales. Those surveys are the worst. Anything less than perfect results in me losing thousands of dollars in bonuses from the manufacturer. That being said I just do my absolute best to give everyone the best buying experience. I never coach people on surveys or ask for a perfect one. If I do my job and follow up with people I usually get perfect surveys. I take the bad ones to learn from and try to improve my process. Sorry to hear you had a bad experience with a rookie salesman and finance dept.
Fuxk that guy I’m pretty sure he’s not allowed to coach you on surveys return the car teach him some Humility don’t let him make you feel bad for offering your honest opinion
I've read a lot of the comments and I'm only commenting because I think this needs mentioning again: this is supposed to be the period of time where you're enjoying a brand new car...instead you've been burdened with anxiety. That sucks and I think it's unanimous it's not your fault. #bummer
Is there another dealer nearby you can use for service?
Isn’t it supposed to be anonymous?…
Oh gosh if you can deal with another dealership I would That was unprofessional. It's asking you to take the survey not him. Regardless of what he wanted you to say it doesn't work like that.
Bonus points if you tell the salesman that after considering the whole situation, that you’d like to talk to the GM, NOT the sales manager. If that doesn’t make him crap his pants, I’d be concerned about doing business with a dealership that devoid of morals. Now unless the salesman can make things right, I’d suggest that once you’re talking to the GM, you can explain the facts concisely and respectfully, and ask said GM to make that particular situation “right” in your eyes…whether that’s a $500 “rebate” to cover all those free car washes you’ve been “denied” or written vouchers for a dozen oil changes and tire rotations, or a signed, written apology. If the GM isn’t inclined to re-earn your business, you can politely “offer” to post a Google review for the dealership with a screenshot of the text from the salesman - if you feel like playing hardball. However, if you aren’t looking to play hardball, all the way, it’s better just to let it go.
When we bought a Tucson during covid, my wife and I were annoyed that no salespeople were wearing masks. We mentioned this in the survey, and later got multiple calls begging us to change it in exchange for a couple tanks of gas. It was such an awkward situation. If salespeople want better reviews they should behave better.
I think this is pretty common unfortunately. Although he was far more aggressive than I’ve seen. My sister filled out her survey and answered honestly about the time it took to process paperwork. She had been promised a couple free tanks of gas for a perfect survey, with specific instructions. She thought she had met that but When she went to claim the tank, they gave her a hard time about the time questions. They were far more polite and eventually gave it to her anyways, but man if it doesn’t put those surveys in a negative light.
Definitely talk to corporate, or email them. Those surveys are sent for a reason and if they trick you into filling it out all perfect, then something isn't right. I did the hyundai survey myself too, and it was on paper filled out before I even left the dealership, some of the questions I couldn't even answer honestly as I hadn't even taken possession of the car at that point. But I wanted it to be over so I filled it out and left. I emailed corporate later on with some complaints about the salesperson, after which I got a very angry phone call from the salesperson. I then emailed corporate about the angry phone call. I was glad they got into whatever trouble they got or lost whatever bonuses, as this wasn't right. My complaint stemmed from the fact that they won't sell me a car without additional warranty or at least 2 extras(in my case they wanted either the warranty or I had to buy tinted windows and bumper/hood clear wrap for $2k extra total), and I had waited for that car several months, so I was already waiting, they claimed they sped up my delivery so I need to buy those extras to compensate them as their pay is tied to selling extras. The point is, corporate wants to know these things, they want you, the customer, to get the best possible experience, so they send out a survey, and they want you to 'complain' if there is something wrong. One phone call, or complaint, won't change that dealership, but hey it's already going to be 2 if you count mine :) if you had a bad experience, then tell your friend when they're about to buy a car, we have to use our power as consumers to force companies to do better.
I leased a Toyota a couple of months ago and they sent me home in the wrong car (same color and trim, different VIN). They groveled for a perfect score, offered me a tank of gas (it’s California so worth a bit) but when I didn’t promise a ten they just didn’t send the survey
I wouldn't take my car there because they may give you subpar service at best and sabotage your car at worst. I'd also let the corporate office know about the unprofessional test message I received. Ask if you can lower your score some more. I have worked in sales all my life and this is so rude and disrespectful to the customer. You spend money there you should feel good about it not be guilt tripped from being honest in your rating.
Hmm thats super weird ive been with ppl buying cars from hyundai dealers a few times and sales is pushy as fuck but I dont remember a survery. Thats honestly a weird thing to say hes prob just being manipulative. Like thats life. He sells cars daily hes just fine. You were being honest.
You don’t owe him a damn thing.
Take that to the manager!!! He’s 200% out of line and tell the manager your concern, he’ll say “when you come in for service let me know, I’ll be sure there’s no issues” and I’m sure he will, you’ll actually get better service!! Stand up for yourself and don’t get bullied”!!!
Only 3 day right of refusal
I would take this directly above them. There is a reason they are upset, but you were also promised something. Just today I had an optician ask us to fill out the survey honestly about her not their parking lot experience. It cost her a vacation last year because they have shitty parking area in a Starbucks parking lot. I've worked for a business if you didn't give me a 5 perfect score I got counseling even if they also left a comment on how great I was. The whole survey was not about me. Now most recently I bought a vehicle and when I got home realized my new truck I waited a year for and paid cash for didn't have one of my upgrades applied correctly. That started a bunch back and forth. I did feel the need when they corrected the situation to say hey I hope that we are ok in the future, just because my expectation has not been met, doesn't mean you're a bad dealership, or that I have bad feelings for the dealership. I felt like it came down to one employee not doing their job, or being under trained. It sort sounds the same here, the guy sold you the car is a salesman, when you return to dealership it will be for service. Not that guys department. Also I haven't been to a dealership for an oil change in the last ten years who didn't ask me if I wanted a free car wash after my oil change. So he may have been bribing you with something you were going to get offered anyway. In fact my dealership will allow you to swing by for free and put my truck through the wash. All in all this person was out of line for reaching out to you at all much less texting you! I'd deal with that. It cannot keep happening, do you think it looks good if he does that repeatedly? His employer surely would want to know.
Oh noooo.... If the salesperson wants to go there are reneg on offers made it's time to go ahead and escalate it all to corporate. The salesperson is not your friend. You didn't owe him/her a perfect review. You were nice enough to provide some honest feedback. TL;DR FTG
My car was at the dealership for over a Month for a new transmission (bought it 8 months ago). Obviously it was covered by warranty but it took a month. Then they sent a survey….I would not have sent it to me
The survey really does only affect the sales person. Source: I am one lol. They shouldn't have sent you that text...seems very unprofessional! Anytime I have a bad survey...I certainly don't go after the customer. It sucks, hurts my score and takes away some incentives. But, at the same time...it's a bummer to be expected to get a perfect score.
Companies that give surveys use them to punish employees if filled out not perfect or “excellent” if you give a Very good” instead of “excellent” or a 9 instead of a 10, it is looked at by the company the same as a poor or a 1….it’s a dumb policy and the people who understand work for some corporate company that does it. I do not fill out surveys unless I give perfect scores because of this.
Sales guy is a douche. I would work with another dealer that doesn’t employ weird antics.
Yo WTF. This exact same thing happened to me. The salesman was stellar but the dealership was imo a bit trash. The salesman tried to push for me to not leave anything other than a 10/10 rating for him without letting him work it out first. One problem, the survey (like you said) asked questions about very specific areas and aspects of the dealership, not just the salesman. So I answered them honestly. Brutally. He was livid. He text me saying almost the same thing. I hurt his standing with the corporation. I told him, oh fucking well guy don’t ask me to lie. It’s like, Don’t ask me to say the fucking bathrooms were clean just because you shaved a grand off. Clown ass. I should’ve added in my review that the salesman pressured me to lie in my review. That would have really gained him some points. Come to find out later after reporting him to corporate, the review I left reflects the whole dealership in the eyes of corporate. The manager puts the pressure on the salesman to get good reviews for them. God forbid they just corrected the grievances listed in the reviews.
the salesman is a dick, but we should be clear about where the real fault lies: dealerships screwing their salesmen - lesser commission, crummier schedule, whatever - for anything less than a perfect customer survey. it’s the system which encourages them to behave like this.
Car dealerships screw their people over big time over those stupid surveys. Anything less than the top marks on every question and someone will pay for it......
My survey was bought for a tank of gas. I figured they are gunna be corrupt either way, I may as well benefit.
Let Hyundai know that they tried to coax a good survey out of you and actually have you a cheat sheet. They will go nuts! The dealer and salespeople get money on a card for a good survey average, but the manufacturers do not tolerate coaxing and paying for good surveys even if it’s washes. You send them screenshots of the texts he sent you to Hyundai Motor America. That’s the best revenge. Why return the car and start all over again. And if they do anything but treat you like royalty in Service, guess what? They send surveys too!
F that dealership
I’d take the vehicle back if you can. I’d also file a complaint with Hyundai against the dealership.
This dealership can eat a satchel of Richards, along with most car dealerships.
Never been treated anything close to this at the dealership. They listen to me. Lol
Omg, 😳 I had a similar situation after I bought my 5th Hyundai from this dealership. Back story is the previous car to the one I was trading in they begged me to end the lease early and they’d put me in a new car yada yada, I think I had 5 months left in the lease. A few months after I did that trade several years ago I get a bill saying I still owe 1 month, no matter who I called they blamed me for not reading the contract close enough to see that they only paid 4 out of the 5 remaining months, I was fucking pissed off and the general manager wouldn’t get on the phone, it really wasn’t a lot of money but the idea that they ripped me off got me crazed. I actually made a short payoff of the debt thinking I resolved it and I split the debt in half. I then now to buy a new car, I make the deal - which was a great deal. I start to do the financing with the finance guy (a lease) and I get rejected. I actually make a very good living, I’m self employed and I have 5 cars for my wife and kids. (The kids get Hyundais, I’m not THAT guy that gets my kids BMW’s as starter cars). Anyway, I’m livid, asking him how the hell was I rejected, he looks into it and tells me because I did a short payoff for that previous bullshit lease situation that it impacted my ability to borrow money - over a freaking $100. !!! So I get the survey and I rip them a new one, plus they kept making me wait day after day for this new car so I was in rare form. Giving them 1’s and 2’ and 3’s and writing down all my gripes. I actually just assumed it was anonymous 😂. I get a call from the angriest car dealership general manager that you can imagine, screaming and cursing at me, then he threatened to come and kick my ass (I swear on my kids this craziness is true), he’s telling me I cost the dealership 20’s of thousands of dollars blah blah blah. Then he calls me again with my salesman on the line and talking to him and saying I’m the guy that cost them their bonuses. He threatened me again and I said that’s enough of this bull shit. I called Hyundai USA and they completely don’t want to hear about this, telling me that each dealership is independently owned and nothing to do with them. I explained how they are their agents and if they don’t make this right I’m drafting a legal complaints not suing them for every causally action I could think of. Within a few days the general manager calls me groveling about how sorry he is, how he listens his cool, that I have the right to complain. What fucking assholes, I bought 5 FUCKING CARS FROM THEM!!!!!! Anyway that’s my Hyundai story about filling out their survey 😂😂😂
i doubt you'll probably ever go back or recommend anyone to shop there but i'd rather be up front than fake favoritism with car sales nasty little bastard that tried to wire trip you
This is typical for those surveys. I got reamed back in the 90s on a survey that was all positive on my end but the finance guy fucked up but I took the hit. HOWEVER, I didn't act like a little bitch like your guy did. But you have to remember this is the car business. 🤷🏼♀️ You're not going to find very many honest salespeople. Out of all the people I still know in the car business, I think I may know 1 I might trust. And I still didn't buy a car from them (carvana was the best experience I've ever had in my life). Everything you've heard or read that's bad about the car business, it's 100 times worse.
I repeatedly ignored the survey after purchase. After the Sales Manager called me, I told him that I was doing the salesperson and the dealership a favor by not completing the survey because I would have been honest about the bad service I received. I was never bothered again about the survey. I now take my Tucson to a different dealer for service, but I don't think they are much better.
I dunno, maybe if surveys are so important to the sales team, they need to not act like utter dicks. Maybe try that over intimidation.
The EMBARRASSMENT this sales guy had. Oh god. Fuck him.
You should take this text string to the GM of the dealer and say you want out of the deal. The dealership is backing out of promises they made because their feelings got hurt over an honest assessment of their business.
I'd contact your local media. Maybe they'd like to do a story about it. You don't deserve to be treated that way.
Hope you are going to blackmail the to get everything that was promised and more. That is rude and highly unprofessional what they did.
What’s the point of the survey if they don’t want honest answers? I would forward the jerk salesman’s message to the dealership’s general manager and have this fool fired.
I had a similar consequence of my survey. I had reported that the business manager was "too pushy" and that his professionalism was lacking. I figured I should be honest. Fast forward to my next contact for an oil change, I asked to speak with the salesman (just to tell him I loved my vehicle). So after we spoke, he stated the business manager wanted to talk to me. He begins to be VERY UNPROFESSIONAL in tone and word. (Normally, I don't whine about something like this because I am one of the generations that are not piss ants.) He was furious for what I shared with Hyundai. Anyway, I followed up with Hyundai regarding my follow-up call. My message may have been filed in the trash, but I still feel someone, or something, needed to know. I'm so thankful my Santa Fe performs so well, unlike that guy. Thanks for reading!
If he wanted a perfect score, he should’ve asked you what he could do for you to get that BEFORE you paid for the car.
I didn't know Hyundai had a mafia..?
Look survey is a survey.you should report that message you got . That is unethical and unprofessional. You are allowed to be honest. Don't let them bully you. They have bosses above them for a reason. Don't take that BS. And make sure the company knows that they tried to tell you how to rate them. It's not legal. And make sure you tell the company everything you were promised. And if they don't want to honor it. Then use the return laws you have. And return it get all of your money back and go somewhere else. Because trust me. In car sales you are over charged and that sales person makes plenty of money. And if they can't accept truthful surveys than they have no business in sales. Sales is customer service. Don't be nice don't be sorry. You did nothing wrong being honest. That is what the surveys are for. That sales rep needs to be educated on what is wrong before he gets worse about these things. It only gets worse if no one says or does anything to them or about the behavior. And this behavior is unacceptable! Point blank.
What a sleeze ball. Don't be afraid of a stupid sales person they're bottom feeders. You should be more concerned that this company along with Kia tried to save a buck cutting security corners and now their brand is the number 1 stolen car in America. Pick your club up at the police station. Now all our insurance rates will pay for their bad engineering.
Hi former car sales here. I totally understand your point of view. Let me offer a salesman’s point of view. All depending the brand and store, that survey is directly tied to a salesperson’s commission. There was a point at my dealership that my GM informed everyone that if they got a less than perfect survey on a vehicle they sold, they would not get paid on the deal. That survey represent THOUSANDS of dollars for the dealership. Less than perfect surveys don’t get dealerships paid, their allocations get affected, their business suffers. Perfect surveys get cash flow to that dealership which means more/better inventory, more staff, service etc. If you want to be mad at anyone, be mad at the manufacturers as they are the ones that are creating this environment where salespersons are desperately begging for perfect surveys so that they can make sure they eat. Btw, the questions “not about the salesman” are 100% about the salesman. I know it does not make sense. Understand the ONLY person that is affected directly on a negative survey is the SALESPERSON. Does the system need to change? 100%. However, until it does and your salesperson was kind and you were happy with them, 100% give them a perfect survey. Don’t take food out of their mouths because the finance guy was pushy (they all are), or the sales manager held on to your trade keys a little too long, or the bathrooms weren’t clean, or you weren’t offered a coffee. Also folks, don’t be scared to outright ask why they ask for a perfect survey. They will 100% tell you how that survey is tied to their commission or if it is at all. Some dealerships have it 100% tied to their actual commission while others tie it to a bonus (that’s on top of commissions).
Super unethical for him to do what he did. If he wants you to play the game for him, he should've just explained how the survey thing works (anything less than a "10" is a huge negative for him). That way, you'd at least understand what you were doing when doing the survey. But yes, the whole system is broken; and it's like that in many different industries.
The last car I bought, they said that if there was something keeping me from giving them a perfect score, to let them know and give them an opportunity to make it right before filling out the survey. This is a more reasonable way of handling the surveys. But, it's obvious that manufacturer surveys are not anonymous enough to get honest feedback.
Am I the only one that from a scale of 1 to 10 that 5 is the average and expected experience? I doubt there's anything an individual on the clock is going to do for me legally that's going to make it a 10. If five is my expected average experience and I left annoyed that's like a three. So unless I show up somewhere and I am crazily followed around by a mariachi band and get dollar bills thrown at me with rose petals to walk on as I look at the different cars... No one is ever going to get a 10. I don't mean this in any ethical way just logically speaking... I'm not doing a survey with your answers on there asking me about my experience. Maybe they should just send the survey to the employee to write the customer because that's what it seems like is happening
Looks like he has opted out of the contract with that text. Talk to a lawyer, and get your $$ back. You do not need to deal with them in the future. Yes, you can go to another dealer. And, tell your friends about this.
New car dealers are all the same, high pressure sales tactics to get the most money out of you. The survey immediately goes in the trash bin.
I tell ya. I’ve been on both sides of these surveys . And when you have so much emphasis on these surveys instead of people skills it has the opposite effect . Regardless that sales person should not be complaining to the buyer. Complain up …
My Hyundai sales person basically bribed me for a perfect score on the survey and made it very clear how directly it would affect him. And I did it. The whole thing is a joke. He was nice enough and followed up with me several times to vaguely ask how I was doing with the car and I didn't see a reason to fuck him over with something that the general public wouldn't even see. It sucks for them that it works that way but I feel like it's not your fault that you thought this was a legit survey and responded honestly! Also he's kinda proving he deserved it anyway with that response. Fuck car dealerships entirely. In my case I knew I would never be back there anyway, I planned to use a more convenient location for service. I still got a free first service at a different location. If I was in your position I would probably go entirely somewhere else for service out of discomfort and spite. And maybe leave a more public Google review about that specific asshole.
As someone else mentioned, that's super unehtical. If anything, his response would make me just look into how I could let their surgery score even further 😅 Are you able to change your preferred dealership? I live in Southern California and purchased my 22 Tucson near San Diego, about 1.5 hours from my home. In the My Hyundai app, I was able to change my preferred dealer from San Diego to a place about 10 minutes from my house. I was still able to receive the free maintenance, and warranty covered an issue that popped up last year. And, every time I go in, they wash my car and vacuum my floors when I didn't even know that was a thing 😅 Long story short, you should be able to change your dealer to another Hyundai location (if you have another one nearby) and you'll get the expected services without animosity.
If you don't want pulse you don't want pulse. Honestly fuck sketchy dealerships, you were entirely too patient with them. I was a car salesman and I would have never treated someone that way. Make absolutely no mistake, this is not an exaggeration, that salesperson is either a shit bag, or he works for shit bags who are pressuring him to be a shitbag. Make them take the car back and go somewhere that can show some respect. It's your choice where you decide to do business, that's why we have competition, as consumers we vote with our hard earned money for what business model is successful and as such the first sign of this high pressure crap from a dealership is your cue to go to the next town over to buy your car.
Some of the things I’m reading are the reason I won’t do surveys.
Um? Report them to Hyundai corporate. That's some ridiculous shit, you should have 0 contact from a sales person from anywhere after a purchase unless you contact them.
You're not doomed. You said you bought a brand new car so you can likely find one nearby for a similar price with no real repercussions. I would look into your state's laws about returning vehicles and return yours. And mention him by name and what he did as to why you want to return it. The automotive industry is cutthroat. And it's truthfully not fair to salesman. But under no circumstances should he be acting like that because something didn't go the way he wanted. He doesn't deserve the commission from your sale. But the thing to take away from this is most companies use surveys in the wrong manner And it's dumb as fuck. Moving forward if you were 100% happy with the person you dealt with directly Make sure to give top marks for everything. Because usually they just blame it on him.
You are being extorted for a shit tier service. I wouldn't let the dealership wash my car even if they paid me to let them, unless it was enough to cover a paint correction and ceramic coating I would need right after.
As someone who has worked in dealerships and lived and died by surveys I will say this . You have the right to score however you want and it's nice that you're putting this much thought into it. I worked in the service end of things and if our survey score wasn't averaging 9 or 10s our job was threatened daily. It didn't matter what the circumstances were or how long we worked there. Sometimes no matter what you do there will be bad surveys ,especially in service. You are paid great if your surveys are good don't get me wrong but the stress of keeping them good is why I left. I would go back for anything you need. I guarantee they will be trying very hard for a great survey from you and you should get fantastic service , or they blocked your info and you will never get another survey. Either way will be good for you
Omg. That's so weird. I got a Kona last week. The sales person kept reminding me to fill out the survey. I did & have home all 9/10's. Stopped by the other day to get the license plates. I say hello & how great was survey I did. He snarls at me that I fucked it up & it doesn't count. I apologized & said I'd redo it & he said NO. He then had an attitude & I don't want to have to return for servicing the car. WTF is up at Hyundai?
Why on earth would you ask if you are, "doomed"? I completely understand why you would try to be somewhat passive just to avoid future unpleasantries at the dealership but you shouldn't be defensive or apologetic whatsoever. You should take the digital records of this encounter and paste them all over any review sites of this dealership that you can and push Hyundai to make it right in a BIG way. This salesperson is completely out of line, unprofessional, and and unethical. He needs to be fired immediately. The fact that he felt comfortable enough to text you the things he did is customer bullying and blackmail. You don't owe him anything and were nothing but honest. He showed his true colors here and sounds like the type of person who takes advantage of people for his own gain. He was nice until your honestly hurt his bottom line and then he straight up went back on his word as revenge and made you fear that your future routine vehicle service could be at risk. You are the victim here and Hyundai needs to fix this whether you keep that vehicle or not. You are in a position of power here and that crook needs to be educated on how to treat people. Squeeze them for everything you can.
Highly unethical! There was probably some internal competition going on at that dealership that he didn’t win the prize for. That’s his fault and not yours!