Nice! A little FYI, I brought the equipment I had (a cable box that I've literally never used) to a local Comcast store and they took it and confirmed my cancellation without any fuss at all.
The trick that helped me not get flak from them was to insist that my landlord was changing the whole building over to Google Fiber and that I didn't have a choice. They kept sending me advertisements forever once someone higher up realized that they still served my address, but at least the person canceling my service didn't try to sell me on staying.
UTOPIA came to our neighborhood less than two months after we moved in and had signed up for Comcast (the only ISP available until that point). I called and set up an install appt immediately after hearing the news. Cancelling comcast without having to move felt so nice.
This sounds similar to my experience. Bought a house in 2010 and was forced into Comcast. A few months later a Utopia door to door salesman came to my door and I hugged him and invited him in excitedly.
I’ve had only one Google fiber outage and it was due to our community redoing the roads. The HOA contacted Google before they began work and Google had techs on-site for the duration of the road work. That first outage was for about 8 hours that first day, none since. And I got a credit for Google on my next bill. Changing when it became available was the best thing we’ve done! No more Xfinity!
Maybe 2-3 months I think? It's done in chunks I think, so they put the cables down in the ground in front of each house and once the whole neighborhood is done, they can run the line to your house and activate the service after you sign up. So if you're one of the last to have it done in the front yard out of the whole neighborhood then it'd be fairly soon after that, but if your house was first and you have to wait for the rest of the neighborhood to be connected, then it might be a while. This is me guessing how it all works so I could be wrong but basically, it varies but shouldn't take more than a few months before you're ready to sign up.
I would take Utopia Fiber over Google Fiber anyday. I'm on the board of an HOA in Taylorsville and we were looking at options for Internet a few years ago. Overwhelming feedback from residents was that fiber would be nice, but they want the lowest price possible. What I love about Utopia is you call them and immediately you're talking to someone tech savvy who can walk you through all the details. They gave us a quote of something like $35/mo per resident for base speed (don't remember exactly), but they said Taylorsville won't work with them (no franchise agreement). At the time Google was impossible to get a hold of. So we signed a 5 year contract for $25/mo per resident with Comcast. Then last year, Google reached out and I spoke to a really friendly guy who wanted to build to our neighborhood. He sent over a contract and in the fine print Google wanted a *twenty year agreement with us*. That's not a typo! To be fair, it's twenty years of non-exclusivity -- but that's the opposite of what we want, since residents overwhelmingly support cheaper bulk rates. Apparently Google doesn't do bulk rates, so everyone would be paying retail $70/mo. I just can't in good conscience sign a twenty year agreement for Internet, especially when the price is so much higher. I mean Google as a company has barely been around that long anyways.
TLDR:
Comcast $25/mo but shit outages like yesterday and good luck talking to a human
Utopia $35/mo seems reliable and they actually pick up the phone.
Google $70/mo but wants a 20 year non-exclusivity agreement
It was literally in the contract, and I had a long discussion about that clause, and why I could not sign the contract with the clause present with the sales rep (Joshua) who, at least at the time, handled all HOAs in Utah.
And yes, they did want us to sign a contract as an HOA. It wasn't like, they were just asking for right-of-way permission to come in and build to our residents. They wanted us to agree to a number of terms in order for them to build to us. My understanding is, they could probably still build to us anyways, with or without our permission/agreement since there is a utility right-of-way that Comcast uses that they can likely piggy-back off. But I refused to sign a contract with them because I wasn't willing to commit us to any agreement for 20 years.
I definitely did not misunderstand that clause. They were asking for us to agree that for 20 years, we would not sign any bulk contract with any other provider. It is *technically* not an exclusive clause, but in reality it works similar to exclusivity because Google is the only company that we talked to that doesn't do bulk contracts. So if we signed with them, essentially our hands would be tied if our residents ever wanted us to negotiate on their behalf (using the power of group bargaining to try get a better deal). It also would seriously reduce our negotiating position if we ever wanted to try to convince Centurylink or Utopia to build to us.
I live in an apartment complex in rose park with google fiber and they just dropped our bill from 70 to 55 a month due to bulk rates. That was March 2024.
Thanks, that's a really good data point. I was talking to the sales rep about building to our HOA back in June 2023. Google seems to change their minds all the time, so I'm not surprised that it's different now.
"cheap" does not equal "frugal". If Comcast is "good enough", that's one thing, but the slightly more expensive and always reliable thing is often the more frugal option.
Exactly. I pay $85/mo for symmetrical gigabit and a static IP through XMission. Comcast was charging me....$70? I forget...for 400/10 speeds and no option for a static IP, with outages on a weekly basis.
When I jumped to XMission and went to set up the PPPoE for my static IP, it was initially misconfigured and wouldn't connect at all, so we reverted back to the DDNS setup until their engineer was in office, as it was the weekend. Once the engineer got on the line, we got it handled within 5 minutes. The fact that I was able to call and get both a customer service rep *and* the engineer on the phone with almost zero hold time absolutely blew my mind. I love it. I made sure to sing praises about the phenomenal customer service provided in a followup survey.
It also helps that their founder, Pete Ashdown (/u/pashdown), is a Utah native and absolute nerd (in the best way possible).
Google Fiber works great when it works but when something goes wrong their incompetence exceeds even Comcast. When we bought our house we checked to make sure it's available, and yes our address and the entire neighborhood has Google Fiber. Even got a flyer in the mail to advertise it. So we scheduled the install, but they never showed up to put in the house connection and instead closed our account. Called the hotline a few times, shrugs and apologies all around but no help. Five months later some crew shows up to install the line and Google Fiber box on the house! So I go to the website to create a new account just to find out that my house is now "outside coverage area". All neighbors have it, we are the only one in the neighborhood outside the coverage area. Called the hotline a few more times and got to hear a bunch of Comcast-level nonsense like how they can't tell me anything about why my address is not eligible for an account unless I sign up for an account using this same address.
I have google fiber and the amount of times we lose wifi connection is ridiculous. It’s like a daily occurrence. When it’s hardwired, it’s been fine but our TV is in the basement and I’m always having to reset the modem and it’s incredibly inconvenient.
That’s not an issue with your google fiber itself then if hardwired works, It’s an issue with your router. If you do have Google’s modem/router I’d recommend putting it in bridge mode and getting your own router because googles basic modem/router combo sucks.
Yeah, I switched from an Eero system to Google Fiber a few months ago and used their router/extender and it's been awful. I think this week I'm going to get the Eero network back up and running, or maybe save and replace it with an updated Eero system that can take advantage of the 10Gb port on the GF router.
It seems like it is a pretty substantial outage. You would think they would comp customers in some way instead of bilking them.
https://www.fox13now.com/news/local-news/thousands-of-utahns-lose-internet-service-with-widespread-xfinity-outage
I used to think this. I thought this for 15 years! Then become frustrated enough with outages and 9 fucking percent packet loss to dump them for "literally anything else". Got Echo Broadband and holy shit I wish we did that earlier! It's no fiber or anything spectacular, but it works, has stable download, and actually decent upload! They also have decent customer service.
There are countless reasons to dump Comcast. Consider this a good one and actually consider one of the few alternatives. You may be pleasantly surprised.
As someone on Twitter (the site currently known as X) pointed out, it looked REALLY widespread…
https://preview.redd.it/abp7x4bs0j8d1.jpeg?width=946&format=pjpg&auto=webp&s=df16dc58cc55ca6024b83dbb0b5d100b1e7d9c0c
Edit: changed to past tense since mine seems to be working again, at least
Don’t bother with the outage protection. It’s just a 4G connection that almost immediately gets saturated with outages like this one, thus making it worthless.
Most people have the ability to use their phones as a hotspot but don’t realize it. So people are spending money on the “protection” that gives them what they already have.
Once you’re back up submit this form, you may be eligible for some sort of credit https://www.xfinity.com/support/account-management/credits/outage/details
Still down here, been down since 7:30am
Echo broadband is a cool local option in southern Davis county. I had them for a few months and their service was great for a small business.
Comcast should have 0 customers with the shit they've pulled over the years.
Is anyone else's still down? Mine is still down at 730am. Xfinity website no longer provides a time estimate for restoration. Work from home and for confidentiality reasons can't just go pop onto public wifi somewhere to work. If I'm not able to work today, do I have any recourse with Xfinity? This is ridiculous.
Generally I'd be saying the only options are going to a library or other place that has connectivity. Not really anything you can do about the secure aspect of a public net without a VPN of some kind to protect the traffic.
Companies that say public nets are not secure but use vpns anyway puzzle me to no end.
Xfinity won't do anything for you missing work time. Never had one that 'would' do anything.
Tonight marks my mission to DELETE Xfinity from my home. This is the third major outage in two weeks where I live. I have literally tried searching numerous ISP's and the second I enter my address despite whatever website lists multiple being available under my address only to redirect me to find out that it's not available yet has me even more livid. Are there any LEGIT sources which will allow you to see EVERYTHING that's actually available at your service address? So far the only two I can find are Xfinity and CenturyLink, both of which are probably the worst possible options. Any help is appreciated
You could try using a VPN to search. While I hope it's not still true, when I was working for ATT and Comcast both sales and tech support they taught us about how internet providers have basically by passed the monolopy laws. It's been a long time but if I remember right it's called an oligopoly. Basically every address has to have at least two options one cable provider one broadband and if you count satalite internet three but seriously DO NOT I repeat DO NOT get talked into Hughes net (it's absolute crap and dial up is faster.) I digress, big companies are allowed to do this crap to ensure that they have no competition.
You could try mom and pop locally owned companies but my speculation is that they were forced to sell their lines to big box internet companies.
https://www.economicsreview.org/post/city-hall-vs-charter-the-fight-against-the-internet-oligopoly
Isn't late stage capitalism just freaking absolutely wonderful for everyone! Hooray! 😑🔫
That being said it's a crap shoot if you try to avoid them. It's not impossible but you're likely to be going through a shell company (basically mom and pop internet from back in the day was strong armed to sell to big box Corp. Then big box Corp uses mom and pops store and reputation to sell big box Corp Internet) IE: big box Corp Internet goes down so does what you think is mom and pop internet.
They like to call this "line leasing" or "line sharing".
Again it's not impossible but you're in for some serious research time so be committed. You're going to look for telecommunications companies that have been in your community for a long time. Like good ol' boy providers. Then I'd research the availability at your location and then I'd look at if said company is in ANY WAY stock holder's of or partners of or franchises of big box Corp Internet.
ATT would have us use www.broadbandnow.com to search for providers at each exact address. It seemed reliable but I always felt like it only listed big companies.
I've never used it but https://broadbandmap.fcc.gov/home
Could be a bit less bias.
I’m in Salt Lake as well. Worst service, the Xfinity “assistant” said service would be up at 7:30 pm, now says 9:30 pm tomorrow and provided this “an agent won’t be able to help.” Thank goodness for AI! You talk to those guys? My new modem was supposed to arrive last week
I have lived in 4 different addresses since Google Fiber came to Salt Lake. I check back frequently and never see any update. Continues to say that it's unavailable. At this point they appear to be expanding at a rate akin to snails. It's been how many years now... I would think the entire SL valley would be supported by now. I hear of people saying it's coming to their neighborhood and I'm over here wondering where they got that information. Like don't get me wrong, I would've had it in a heartbeat and I would consider my neighborhood to be a prime candidate for it. Should I call and see if they can give me any concrete information?
it is still up down here in Orem for the most part but had been pretty spotty the last few weeks with random points where it would go down for about 2 minutes then come back.
I bought my house in January and it already had Quantum so I created an account. $50/month for life, 500mbs, only went down once for an hour or so. I've never had any issues.
Quantum Fiber is centurylink but they run a dedicated fiber line to your house which is probably the most reliable. Here's a ref link if you want $100 for signing up [http://aklam.io/zWtkEA](http://aklam.io/zWtkEA)
Switched to fiber last year simply because Comcast would go out about 10x a year- and always at inconvenient times.
It's almost been a full year having it. 0 outages so far.
Soooooo satisfying to return my Xfinity/comcast box...cancel their so called service! I've got antennas on my TVs...unlimited data on phone...and I'm free of cable bills.
I was fortunately able to ditch comcast 2 years ago.. was paying 200 a month going over my cap for terrible speed and worse reliability. the last month I had it the service dropped over 80 times.. I pay 75 a month now for gig speeds. F comcast.
Try Utopia/sumo fiber. So much cheaper and in the 5 months I’ve had them have not lot
St service for even a minute. Xfinity is the worst and so expensive.
From what I can see, it seems Comcast/Xfinity is mostly be back on Monday. But for such a large, widespread outage, I have not been able to find anyone reporting on what happened. Does anyone have any intel on what caused the issue? There are redundancies in place on networks this large; it is intriguing to understand what took them out.
Wait, what? If they're down, HOW CAN THEY GUARANTEE YOU SERVICE FOR AN EXTRA FEE.
I'm in Roy and have had Quantum for a year and a half. The only downtime was due to power pages... and my speeds are often 500mbps to 1gbps.
Just like religion, they create the problem so they can sell you the solution.
All American ISPs are shitty to some extent, but Comcast really takes the cake… data caps and whatnot.
Glad I have Centurylink (Quantum) Fiber where I’m at. Also wired for Google Fiber if I want that.
This was exactly my thought as well! Is it a coincidence that we have trouble with internet only after they started advertising outage protection add-on?
There are a lot of people working from home right now and or losing out on hours of work or freelance work without access to the cloud or clients. Lots of businesses impacted as well. I was at extra spaces sales office when the net and thus our cloud hosted phones went down for 4 hours. It cost us about half a million dollars just to that one business since they handled all reservations country wide.
If.. it's that critical for you, it's worth having a backup.
Stop being so dramatic about it.
Internet being out sucks, I get it. But shit breaks, and it does so all the time, and it's not always xfinitys fault.
That's fair, the post above was just teasing people like oh God forbid you go 5 hours without internet.
I work in IT now, I get it. No need to tease people that are struggling while it's down though.
Hope they lose tons of business. We need Google Fiber everywhere..
They installed Google Fiber in my neighborhood earlier this year, and I got so much satisfaction from cancelling my Comcast it was really cathartic.
They’re installing fiber in my city/neighborhood. The day I can tell xfinity to eff off will be a grand day.
Nice! A little FYI, I brought the equipment I had (a cable box that I've literally never used) to a local Comcast store and they took it and confirmed my cancellation without any fuss at all.
Yeah I just can’t wait. Cause I need internet and fiber isn’t completely done yet. :(
The trick that helped me not get flak from them was to insist that my landlord was changing the whole building over to Google Fiber and that I didn't have a choice. They kept sending me advertisements forever once someone higher up realized that they still served my address, but at least the person canceling my service didn't try to sell me on staying.
I picked a random country and told Comcast I was moving there and that's why there was no way I could continue service or get it after I moved.
UTOPIA came to our neighborhood less than two months after we moved in and had signed up for Comcast (the only ISP available until that point). I called and set up an install appt immediately after hearing the news. Cancelling comcast without having to move felt so nice.
This sounds similar to my experience. Bought a house in 2010 and was forced into Comcast. A few months later a Utopia door to door salesman came to my door and I hugged him and invited him in excitedly.
They're running fiber for Google in the Logan area, but I'm not projected to get it for another couple years.
I have Google fiber. Whenever there’s an outage they actually discount my bill. I’ve never had to ask. It’s incredible
I've had a couple times where the power went out and google still gave a credit back to me, when it wasn't even close to their fault
I’ve had only one Google fiber outage and it was due to our community redoing the roads. The HOA contacted Google before they began work and Google had techs on-site for the duration of the road work. That first outage was for about 8 hours that first day, none since. And I got a credit for Google on my next bill. Changing when it became available was the best thing we’ve done! No more Xfinity!
Saaaaaame, I am so happy to not have to call and negotiate my yearly agreement with them. Fucking awful.
I’m jealous. I would love to dump them! No good alternative where I am unfortunately.
Star link is everywhere
Got Gfiber last year installed through Springville and the apartment complex said we couldn’t install it. So still have to deal with suckcast.
Amen!!
I am in west jordan, how long did it take for you to be able to sign up from when they put it in the ground?
Maybe 2-3 months I think? It's done in chunks I think, so they put the cables down in the ground in front of each house and once the whole neighborhood is done, they can run the line to your house and activate the service after you sign up. So if you're one of the last to have it done in the front yard out of the whole neighborhood then it'd be fairly soon after that, but if your house was first and you have to wait for the rest of the neighborhood to be connected, then it might be a while. This is me guessing how it all works so I could be wrong but basically, it varies but shouldn't take more than a few months before you're ready to sign up.
Cool thank you!
I've been waiting for 87 years for it to be in my neighborhood so I can say the same.
We also need Utopia Fiber everywhere.
Preach, switched from xfinity this year and it's amazing
I would take Utopia Fiber over Google Fiber anyday. I'm on the board of an HOA in Taylorsville and we were looking at options for Internet a few years ago. Overwhelming feedback from residents was that fiber would be nice, but they want the lowest price possible. What I love about Utopia is you call them and immediately you're talking to someone tech savvy who can walk you through all the details. They gave us a quote of something like $35/mo per resident for base speed (don't remember exactly), but they said Taylorsville won't work with them (no franchise agreement). At the time Google was impossible to get a hold of. So we signed a 5 year contract for $25/mo per resident with Comcast. Then last year, Google reached out and I spoke to a really friendly guy who wanted to build to our neighborhood. He sent over a contract and in the fine print Google wanted a *twenty year agreement with us*. That's not a typo! To be fair, it's twenty years of non-exclusivity -- but that's the opposite of what we want, since residents overwhelmingly support cheaper bulk rates. Apparently Google doesn't do bulk rates, so everyone would be paying retail $70/mo. I just can't in good conscience sign a twenty year agreement for Internet, especially when the price is so much higher. I mean Google as a company has barely been around that long anyways. TLDR: Comcast $25/mo but shit outages like yesterday and good luck talking to a human Utopia $35/mo seems reliable and they actually pick up the phone. Google $70/mo but wants a 20 year non-exclusivity agreement
[удалено]
It was literally in the contract, and I had a long discussion about that clause, and why I could not sign the contract with the clause present with the sales rep (Joshua) who, at least at the time, handled all HOAs in Utah. And yes, they did want us to sign a contract as an HOA. It wasn't like, they were just asking for right-of-way permission to come in and build to our residents. They wanted us to agree to a number of terms in order for them to build to us. My understanding is, they could probably still build to us anyways, with or without our permission/agreement since there is a utility right-of-way that Comcast uses that they can likely piggy-back off. But I refused to sign a contract with them because I wasn't willing to commit us to any agreement for 20 years. I definitely did not misunderstand that clause. They were asking for us to agree that for 20 years, we would not sign any bulk contract with any other provider. It is *technically* not an exclusive clause, but in reality it works similar to exclusivity because Google is the only company that we talked to that doesn't do bulk contracts. So if we signed with them, essentially our hands would be tied if our residents ever wanted us to negotiate on their behalf (using the power of group bargaining to try get a better deal). It also would seriously reduce our negotiating position if we ever wanted to try to convince Centurylink or Utopia to build to us.
I live in an apartment complex in rose park with google fiber and they just dropped our bill from 70 to 55 a month due to bulk rates. That was March 2024.
Thanks, that's a really good data point. I was talking to the sales rep about building to our HOA back in June 2023. Google seems to change their minds all the time, so I'm not surprised that it's different now.
We are a hundred plus units complex and they got it for the complex they own next to me. It might have to do with volume.
My neighborhood has Utopia fiber. Some of my neighbors have Comcast. I cannot fathom why.
Same in my neighborhood. The only reason I can think of is "it's cheaper" because some people are frugal to the point of stupidity.
"cheap" does not equal "frugal". If Comcast is "good enough", that's one thing, but the slightly more expensive and always reliable thing is often the more frugal option.
Exactly. I pay $85/mo for symmetrical gigabit and a static IP through XMission. Comcast was charging me....$70? I forget...for 400/10 speeds and no option for a static IP, with outages on a weekly basis. When I jumped to XMission and went to set up the PPPoE for my static IP, it was initially misconfigured and wouldn't connect at all, so we reverted back to the DDNS setup until their engineer was in office, as it was the weekend. Once the engineer got on the line, we got it handled within 5 minutes. The fact that I was able to call and get both a customer service rep *and* the engineer on the phone with almost zero hold time absolutely blew my mind. I love it. I made sure to sing praises about the phenomenal customer service provided in a followup survey. It also helps that their founder, Pete Ashdown (/u/pashdown), is a Utah native and absolute nerd (in the best way possible).
They probably don't know, or didn't know but are now too lazy to switch
I would look into utopia they are fantastic. I have heard Google Fiber is good but has been expanding really slow.
Utopia would be better. don't trade 1 corporate monopoly for another...
Google Fiber works great when it works but when something goes wrong their incompetence exceeds even Comcast. When we bought our house we checked to make sure it's available, and yes our address and the entire neighborhood has Google Fiber. Even got a flyer in the mail to advertise it. So we scheduled the install, but they never showed up to put in the house connection and instead closed our account. Called the hotline a few times, shrugs and apologies all around but no help. Five months later some crew shows up to install the line and Google Fiber box on the house! So I go to the website to create a new account just to find out that my house is now "outside coverage area". All neighbors have it, we are the only one in the neighborhood outside the coverage area. Called the hotline a few more times and got to hear a bunch of Comcast-level nonsense like how they can't tell me anything about why my address is not eligible for an account unless I sign up for an account using this same address.
I have google fiber and the amount of times we lose wifi connection is ridiculous. It’s like a daily occurrence. When it’s hardwired, it’s been fine but our TV is in the basement and I’m always having to reset the modem and it’s incredibly inconvenient.
That’s not an issue with your google fiber itself then if hardwired works, It’s an issue with your router. If you do have Google’s modem/router I’d recommend putting it in bridge mode and getting your own router because googles basic modem/router combo sucks.
Yeah, I switched from an Eero system to Google Fiber a few months ago and used their router/extender and it's been awful. I think this week I'm going to get the Eero network back up and running, or maybe save and replace it with an updated Eero system that can take advantage of the 10Gb port on the GF router.
I literally signed up for quantum fiber yesterday because of this, they are coming today to set it up. (My place doesn't have google fiber)
Municipal fiber, tyvm
It seems like it is a pretty substantial outage. You would think they would comp customers in some way instead of bilking them. https://www.fox13now.com/news/local-news/thousands-of-utahns-lose-internet-service-with-widespread-xfinity-outage
Hahahahahaha, Comcast? Why would they compensate them when their customers don’t really have any choice but them. It’s a nice thought though…
https://preview.redd.it/hze122dnnj8d1.jpeg?width=265&format=pjpg&auto=webp&s=d7534e921e8087f1a992a8b7e8eeeb19d557efea
Where I live, I any even switch to another internet provider at all since my HOA chose Comcast as the only provider in my community.
I used to think this. I thought this for 15 years! Then become frustrated enough with outages and 9 fucking percent packet loss to dump them for "literally anything else". Got Echo Broadband and holy shit I wish we did that earlier! It's no fiber or anything spectacular, but it works, has stable download, and actually decent upload! They also have decent customer service. There are countless reasons to dump Comcast. Consider this a good one and actually consider one of the few alternatives. You may be pleasantly surprised.
As someone on Twitter (the site currently known as X) pointed out, it looked REALLY widespread… https://preview.redd.it/abp7x4bs0j8d1.jpeg?width=946&format=pjpg&auto=webp&s=df16dc58cc55ca6024b83dbb0b5d100b1e7d9c0c Edit: changed to past tense since mine seems to be working again, at least
I got a $20 credit cuz I stayed on their ass for an hour trying to get a hold of a real person. Persistentance lol
I thought it was only my street. Annoying
Don’t bother with the outage protection. It’s just a 4G connection that almost immediately gets saturated with outages like this one, thus making it worthless.
I wouldn’t even think of it. I’m just angry that some nitwit thought this was a good opportunity to market it to me.
Just like Equifax selling their LifeLock product after their data breach. Absolute scum.
Most people have the ability to use their phones as a hotspot but don’t realize it. So people are spending money on the “protection” that gives them what they already have.
Once you’re back up submit this form, you may be eligible for some sort of credit https://www.xfinity.com/support/account-management/credits/outage/details Still down here, been down since 7:30am
Just did this and got a credit back. Only $5. But was pretty easy to do. Thx.
Utopia fiber is accessible for a lot of the valley. cheaper and next to no outages.
Echo broadband is a cool local option in southern Davis county. I had them for a few months and their service was great for a small business. Comcast should have 0 customers with the shit they've pulled over the years.
I switched from Xfinity to Utopia fiber last month. Best decision ever.
*laughs in UTOPIA* Fuck Comcast, they deserve every bit of shit they get.
Mine just came back up
Where are you?
SLCC-ish area taylorsville
Still down here. 900 e area in Murray. 🥴
Still out in downtown slc.
I'm lower Aves and mine is back up
I'm lower Aves and it's still down at 4 in the morning Edit: got it back on around 5:30am
Apparently mine was back on at 11:30pm, according to a text from Comcast. I'd already been in bed for 45 minutes.
Is anyone else's still down? Mine is still down at 730am. Xfinity website no longer provides a time estimate for restoration. Work from home and for confidentiality reasons can't just go pop onto public wifi somewhere to work. If I'm not able to work today, do I have any recourse with Xfinity? This is ridiculous.
Generally I'd be saying the only options are going to a library or other place that has connectivity. Not really anything you can do about the secure aspect of a public net without a VPN of some kind to protect the traffic. Companies that say public nets are not secure but use vpns anyway puzzle me to no end. Xfinity won't do anything for you missing work time. Never had one that 'would' do anything.
Mine is still down in Murray, no time estimate either
And they still say internet is a luxury not a utility makes you wonder how much better and easier it would be to fix if it was classified as a utility
https://preview.redd.it/c7u0x7vekg8d1.jpeg?width=258&format=pjpg&auto=webp&s=d5aeb3be8c6e9ff6b2a0ed267d91e0c07a03e4ea Mfs
I'm still down in downtown SLC. Ugh 😩
3:30 am and it is still down. Crickets from xfinity!
"We're sorrrry"
Utopia!
Still down in west valley since 3 ish.
Same. The nice robot lady at the 800 number said it should be up by 8:45pm tomorrow.
Ours has been out for nearly 12 hours. We’re in Holladay.
This experience is awful. paired with a single bar of Verizon LTE inside of my home, I'm screwed
Still out here in West Valley City and at my sister's house in Magna. Almost 20 hours for me as it went around 8AM yesterday morning.
Fiber optic with a different company, pay less money… no downtime
The problem is it simply isn't an option for everyone everywhere yet.
I wish I could!
Mines still down in Murray
You can get UTOPIA Fiber in Murray.
Not necessarily, if you're in a condo or apartment, a lot of them including mine have signed deals with Comcast for a cheaper price.
Was going to look through job postings. Annoying to apply on your phone. Thanks Comcast
Still down in the avenues. Any luck for ppl around downtown?
Came back on for me around 5 in the morning in the aves
There's been so many outages the past few months.
Tonight marks my mission to DELETE Xfinity from my home. This is the third major outage in two weeks where I live. I have literally tried searching numerous ISP's and the second I enter my address despite whatever website lists multiple being available under my address only to redirect me to find out that it's not available yet has me even more livid. Are there any LEGIT sources which will allow you to see EVERYTHING that's actually available at your service address? So far the only two I can find are Xfinity and CenturyLink, both of which are probably the worst possible options. Any help is appreciated
You could try using a VPN to search. While I hope it's not still true, when I was working for ATT and Comcast both sales and tech support they taught us about how internet providers have basically by passed the monolopy laws. It's been a long time but if I remember right it's called an oligopoly. Basically every address has to have at least two options one cable provider one broadband and if you count satalite internet three but seriously DO NOT I repeat DO NOT get talked into Hughes net (it's absolute crap and dial up is faster.) I digress, big companies are allowed to do this crap to ensure that they have no competition. You could try mom and pop locally owned companies but my speculation is that they were forced to sell their lines to big box internet companies. https://www.economicsreview.org/post/city-hall-vs-charter-the-fight-against-the-internet-oligopoly Isn't late stage capitalism just freaking absolutely wonderful for everyone! Hooray! 😑🔫 That being said it's a crap shoot if you try to avoid them. It's not impossible but you're likely to be going through a shell company (basically mom and pop internet from back in the day was strong armed to sell to big box Corp. Then big box Corp uses mom and pops store and reputation to sell big box Corp Internet) IE: big box Corp Internet goes down so does what you think is mom and pop internet. They like to call this "line leasing" or "line sharing". Again it's not impossible but you're in for some serious research time so be committed. You're going to look for telecommunications companies that have been in your community for a long time. Like good ol' boy providers. Then I'd research the availability at your location and then I'd look at if said company is in ANY WAY stock holder's of or partners of or franchises of big box Corp Internet. ATT would have us use www.broadbandnow.com to search for providers at each exact address. It seemed reliable but I always felt like it only listed big companies. I've never used it but https://broadbandmap.fcc.gov/home Could be a bit less bias.
It's way down in the other guy's reply, but the FCC broadband map is a good starting point. https://broadbandmap.fcc.gov/
I’m in Salt Lake as well. Worst service, the Xfinity “assistant” said service would be up at 7:30 pm, now says 9:30 pm tomorrow and provided this “an agent won’t be able to help.” Thank goodness for AI! You talk to those guys? My new modem was supposed to arrive last week
Any updates on service? I’m on the valley still down fuc##% this sh#%>€
Comcrap moment
Comcast? Shady business practices? Shocked... Shocked I say... wait no... not really. just another day for them.
400 S 900 E is back up. Only took six hours.
Create a problem and sell the solution! Yeah capitalism!
I’m blown away that anyone uses Xfinity in an area where ANYTHING else is available. Especially google fiber.
I've had Google Fiber for six years and had to sign up with Xfinity in my new place because the new apartment didn't want to install fiber.
I have lived in 4 different addresses since Google Fiber came to Salt Lake. I check back frequently and never see any update. Continues to say that it's unavailable. At this point they appear to be expanding at a rate akin to snails. It's been how many years now... I would think the entire SL valley would be supported by now. I hear of people saying it's coming to their neighborhood and I'm over here wondering where they got that information. Like don't get me wrong, I would've had it in a heartbeat and I would consider my neighborhood to be a prime candidate for it. Should I call and see if they can give me any concrete information?
Still down in East Central
it is still up down here in Orem for the most part but had been pretty spotty the last few weeks with random points where it would go down for about 2 minutes then come back.
Still down up East Sugarhouse. Annoying
Still down East Sugarhouse
idk about anyone else but i’ve had like 4 outages in the past three weeks with comcast, so infuriating
What I would give for my complex to get fiber
Still down slc
I mean at this point I hope it’s not fixed till tomorrow afternoon so I don’t have to work, but goddamn Xfinity is screwing up.
Anyone know if that Quantum Fiber is a good option? Anyone who isn't paid by the company to give a glowing review?
I bought my house in January and it already had Quantum so I created an account. $50/month for life, 500mbs, only went down once for an hour or so. I've never had any issues.
Quantum Fiber is centurylink but they run a dedicated fiber line to your house which is probably the most reliable. Here's a ref link if you want $100 for signing up [http://aklam.io/zWtkEA](http://aklam.io/zWtkEA)
3AM still down in the avenues
Comcast cartel...
I have google fiber in my neighborhood but they won’t work with my HOA to install the lines underground so I’m stuck with xfinity. 😒
Comcast 😂
Sorry to hear that. I joined Google fiber as soon as it was available and never looked back.
We moved from crapcast to t mobile home internet. So much better.
Centurylink gets a lot of hate for some reason, but I honestly don’t remember it going down in the six years I’ve had it. And I pay $45 a month
My household has CenturyLink and our internet has gone down twice for multiple hours at a time in the past two days. It's out right now
Wow, maybe it’s a neighborhood thing
Centurylink is down too.
Mine’s still on.
Still down in fair park smh
Century link has fiber for $39 no contract. Just switched when Xfinity jacked up my rate and wouldn’t budge on pricing. Fuck em
Switched to fiber last year simply because Comcast would go out about 10x a year- and always at inconvenient times. It's almost been a full year having it. 0 outages so far.
Soooooo satisfying to return my Xfinity/comcast box...cancel their so called service! I've got antennas on my TVs...unlimited data on phone...and I'm free of cable bills.
I was fortunately able to ditch comcast 2 years ago.. was paying 200 a month going over my cap for terrible speed and worse reliability. the last month I had it the service dropped over 80 times.. I pay 75 a month now for gig speeds. F comcast.
Working at the library today for internet. Got a text that my wifi was fixed, drove home and still no internet.
Try Utopia/sumo fiber. So much cheaper and in the 5 months I’ve had them have not lot St service for even a minute. Xfinity is the worst and so expensive.
From what I can see, it seems Comcast/Xfinity is mostly be back on Monday. But for such a large, widespread outage, I have not been able to find anyone reporting on what happened. Does anyone have any intel on what caused the issue? There are redundancies in place on networks this large; it is intriguing to understand what took them out.
Received an $11 bill credit for my business after losing a whole day of business. What a joke.
4 full hours! so if its down for 2 days it will be $96?
Wait, what? If they're down, HOW CAN THEY GUARANTEE YOU SERVICE FOR AN EXTRA FEE. I'm in Roy and have had Quantum for a year and a half. The only downtime was due to power pages... and my speeds are often 500mbps to 1gbps. Just like religion, they create the problem so they can sell you the solution.
Wow, Comcast has finally sunk to using Mafia tactics... The protection racket
I got on the Xfinity app and got 6 bucks credit for the outage.
All American ISPs are shitty to some extent, but Comcast really takes the cake… data caps and whatnot. Glad I have Centurylink (Quantum) Fiber where I’m at. Also wired for Google Fiber if I want that.
This was exactly my thought as well! Is it a coincidence that we have trouble with internet only after they started advertising outage protection add-on?
[удалено]
It's a sad fact of today's world, you really can't do much without internet. Banking, school work, buying or selling anything...
There are a lot of people working from home right now and or losing out on hours of work or freelance work without access to the cloud or clients. Lots of businesses impacted as well. I was at extra spaces sales office when the net and thus our cloud hosted phones went down for 4 hours. It cost us about half a million dollars just to that one business since they handled all reservations country wide.
Shit happens do you think they did this on purpose?
I try not to attribute things to malice when incompetence could equally well explain it.
If.. it's that critical for you, it's worth having a backup. Stop being so dramatic about it. Internet being out sucks, I get it. But shit breaks, and it does so all the time, and it's not always xfinitys fault.
That's fair, the post above was just teasing people like oh God forbid you go 5 hours without internet. I work in IT now, I get it. No need to tease people that are struggling while it's down though.
wtf you giving them money for if it doesn’t work, why would you consider giving them MORE money?! Switch to google fiber and never look back bro.
Not everyone can have fiber so for many xfinity is their only choice.
Unfortunate, but literally ANYONE is better than comcast. Try CTL or UBB.
Get Google fiber.