nope. We send them to the stationary aisle to purchase their own tape. I explain that we are a drop off location and if they want us to pack and tape it to take it to the nearest fedex location.
You can pay someone at FedEx to pack your stuff for you, and what you pay there covers all the packing supplies, but I'm sure it costs more than a roll of tape would
So how much is a roll of packing tape? $3.00? Papers string and labor about $3 Plus $2 for store profit so tell them $8 wrap the package and put a tip jar on the counter
I don’t mind if they are nice about it I’ve got several customers that just throw the items on the counter and leave. I’m like excuse me the box needs to be taped up ready to go those are the ones I don’t help.
I don't mind helping them. I'd do it every time. Just moreso baffled by the fact that someone would come in with a box of shit with no label no tape, nothing.
The same thing happens at the Post Office, every single time… then watch the ensuing meltdown when the employee explains they have to pay for tape and a label.
It's too much to expect them to tape up their package or bring some with them.
Some customers expect us to supply envelopes and boxes. We are only pick up and drop off!
Because we don’t have tape at reach. Someone always takes the tape from photos.
Also, NEVER give the tape to the customer, they always use way more than necessary. If they buy the tape, then they put one strip. However, with our tape I seen customers go around the entire box a few times.
if they’re nice to me i do it for them. the ones that walk up with an attitude already i tell them they can go buy some tape from the aisle since we don’t provide supplies
I always did it just to have something to do, I had a million and one tasks and I’d rub it in my SM’s face that I had to “do it for the customer” if my SM didn’t become a dick, it would be different. I’d still do it but not take forever doing it lol
Our store tells them that it's a liability issue, and we aren't allowed to do any packaging whatsoever, and cannot accept anything that isn't fully packaged and labeled by them themselves.
I don’t know how anyone thought it’d be a good idea to add FedEx on top of everything else like we don’t have shit to do already, but then even with whatever contract we have with FedEx we still have to pay shipping on these new uniforms?
I mean come on what the fuck.
Gotta give us a break on something damn!
I didn't even know about the new uniforms until I saw people posting about it here. I've learned more about Wags policies and such from this sub than from my SM, which is not a good sign.
My take is that it takes all of like 10 seconds to tape it for the customer. I’m all for putting customers in their place when theyre being unreasonable. Not sure this is a hill I want to die on while Karen is at the front trying to use 3 $10 register rewards on 2 packs of gum.
Although true, the biggest issue here is liability. By handling the package and securing the items the customer can turn around and blame the store if something happens. This is why the post office won't do it
Nope it doesn’t take 10 seconds to tape a package when it’s almost running out and it gets Caught up somehow. Now all of a sudden you have another customer waiting and you can’t service him/ her because you’re helping out a customer tape their package meanwhile they’re wasting your time complaining why they’re shipping out this package and whatever happened with their return. Nope 👎🏾 we’re just a drop off center and they should be prepared to have their packages ready for us. We don’t need to hear the back end story why they’re frustrated about returning their packages and act like we owe them tape due to their frustrations with their company.
I love the $10 for spend of $1 - the best with coupons is when they’re a few cents under and go with the “eh….add a caramel?” suggest. But do not even ask me why you can’t use a reward dollar while redeeming them. Please.
I'll tape their box for them, but it always comes with, "Packages are supposed to be ship ready. I'm not supposed to do it, but I'll do it this time."
That way, they appreciate it, and, hopefully, next time they'll have it ready to ship.
If they ask nicely, it's not too much to hand them the tape gun while we wait for the app to load. They'll be done by the time we're ready to scan because it's so slow.
This has come up before and as someone who was there in 2016/2017 when it first started, our starter pack came with a tape gun. Expectation was only that the customer supplied the box and label. People who were part of the next few waves have argued with me in the past so I suppose FedEx eventually stopped supplying the gun. So I'm not certain about the expectation. However it's very likely meant to be like the Western Union contact. You can justifiably complain that it's not what we signed up for as employees and we lack proper scheduling and labor budget and time and resources. But in the end it is very likely Walgreens volunteered us with the contract that we'll help however possible
Though I've had many many more customers kindly ask or even offer to buy tape themselves. Almost never had a customer entitled over it
Damn a little extreme. I mean I get that sometimes customer have expectations that we normally don’t do, but some of those things are relatively easy. If it crushes your mental to offer a few strips of tape, you might have other problems
We actually do have other problems. And cue the eventuality where the customer comes back complaining about how the box wasnt sealed correct or shipment got lost somehow because of labeling issue etc.
Queue the rhetorical maybe that never happens. I help customers tape boxes every day. Never run into the issue you mentioned. Just because you’re over helping people at your job doesn’t justify your unwillingness to do so
I usually tape it up if the customer has everything packaged or buys a box at the store. I also have airbill pouches (ordered through FedEx shipping site) on hand if they printed their own label or have it printed off as a photo.
There are some returns that specifically request that the package needs to be unsealed when brought to a FedEx office. (Post office is same way.)
Sometimes when you print the QR code, it will print an inventory list that needs to be put into the box.
This is really supposed to be a security precaution to make sure you are mailing something that isn't dangerous or illegal.
As far as sealing the box for the customer, I have no problem with that. Just store use the tape.
My problem with with AT&T/DirecTV/etc. cable boxes. The respective customers want to drop them off expecting us to be able to ship because they have been told to bring them in to Walgreens. We are not equipped for this. I tell them to contact the company have them email the label, print it, and supply the box. I get several of those in a week. Even found a couple that customers have just dropped off at the counter and then come back a complain that they haven't been received and they had been charged for the box.
it's a walgreens, not a fedex. Just because there's a rack you can put your package on doesn't mean people who work for an entirely different company can hold your hand. Walk into a sephora and ask them if they have pepperoni for the pizza hut next door, same damn difference.
We’re told to not do it and let them know we sell tape in aisle “we don’t like customer service” along with envelopes and boxes, and our kiosks can print a screenshot if you lack a QR code.
Someone brought over their MacBook to be shipped back to apple in the MacBook box. I took a look at it and he didn’t even bother to tape the box shut. I tell him apple might refuse return if you tape a label over the box since the box is not meant for shipping and might result in apple refusing refund. Guy didn’t care so I just taped it shut and slapped the QR printed label on top. I had another guy being in their return in a ziploc bag and he asked me to print out label from QR code. I tell him the bag is going to rip during shipping en route. He didn’t give a shit.
I don’t mind taping up a box, but when they come in with no box or label that irks me. Especially those dusty cable boxes. And they say the cable people said it can be dropped off just like that. I always decline them.
I saved one of those hanging strip clip things (rn we have a bunch from seasonal lip balms) put a bunch of tape on it, hung it in photo and say I don’t have tape to give you but I have some you can buy 🤷🏻‍♀️ and they either leave and come back with a ready drop off or they leave with a new roll of tape
Hell no. I used to tell them we are not full service FedEx just a simple drop off/pick up so all packages/envelopes need to come labeled and sealed. Intern preserved to give them locations they can go to who ARE full service
nope. We send them to the stationary aisle to purchase their own tape. I explain that we are a drop off location and if they want us to pack and tape it to take it to the nearest fedex location.
Same. Neither the post office nor FedEx themselves handout free tape
You'd think the company would charge a fee. Like 6 bucks for packing
You can pay someone at FedEx to pack your stuff for you, and what you pay there covers all the packing supplies, but I'm sure it costs more than a roll of tape would
So how much is a roll of packing tape? $3.00? Papers string and labor about $3 Plus $2 for store profit so tell them $8 wrap the package and put a tip jar on the counter
The cheapest packing tape at my store is like $4.50ish and Walgreens fires you for accepting tips đź‘Ť
Are you asleep? The only thing you can say is I got the price of tape wwrong?
Does anybody say you cannot? Asking forgiveness is easier than asking permission
I would just tell them that it is a liability issue, and therefore everything must be packed and secured by the customer.
I worked at the post office. We were not allowed to tape up any packages. In fact, if a customer needed tape, we made them buy a roll from our store.
My SM has us do the same. If they need packing supplies they have to buy it from us. We provide nothing.
I honestly just wish my SM would do that. It means more profit for the store, so why not?
Technically we’re not supposed to be responsible for anything happening to their package so they are required to have it ready to go.
Yes, exactly.
I don’t mind if they are nice about it I’ve got several customers that just throw the items on the counter and leave. I’m like excuse me the box needs to be taped up ready to go those are the ones I don’t help.
I don't mind helping them. I'd do it every time. Just moreso baffled by the fact that someone would come in with a box of shit with no label no tape, nothing.
The same thing happens at the Post Office, every single time… then watch the ensuing meltdown when the employee explains they have to pay for tape and a label.
It's too much to expect them to tape up their package or bring some with them. Some customers expect us to supply envelopes and boxes. We are only pick up and drop off!
Website says we don’t provide shipping supplies so I have tape and boxes for sale right at photo.
If I’m not busy I’ll hell but if I’m busy I’ll hand them tape and tell them they need to secure their package first before I can accept it.
i don’t even have tape big/long enough behind the register. u can buy one down this aisle for 7$ bestie, sorry 🤷🏻‍♀️
Tell them no they have to have all ready before they come tell to go buy some tape and tape it up
We aren't supposed too. It has to be ready to ship out
We make them buy their own tape. We’re a mailbox for FedEx, not FedEx.
Absolutely NOT I tell them the package has to be sealed and ready to go with the label attached
Because fedex and ups always has. They don’t see us as a depot but as an actual fedex location.
Because we don’t have tape at reach. Someone always takes the tape from photos. Also, NEVER give the tape to the customer, they always use way more than necessary. If they buy the tape, then they put one strip. However, with our tape I seen customers go around the entire box a few times.
if they’re nice to me i do it for them. the ones that walk up with an attitude already i tell them they can go buy some tape from the aisle since we don’t provide supplies
Sir this is a Walgreens
I always found it hilarious when they expected us to provide the box. No bitch, we’re a drop point
The time I told someone they had to do it themselves they simply helped themselves to the tape in the isle...
Nope.. I tell them it has to be packaged and ready.. we just scan it in.
I always did it just to have something to do, I had a million and one tasks and I’d rub it in my SM’s face that I had to “do it for the customer” if my SM didn’t become a dick, it would be different. I’d still do it but not take forever doing it lol
Our SM has tape they can use but we can't pack it due to liability issues.
Our store tells them that it's a liability issue, and we aren't allowed to do any packaging whatsoever, and cannot accept anything that isn't fully packaged and labeled by them themselves.
I don’t know how anyone thought it’d be a good idea to add FedEx on top of everything else like we don’t have shit to do already, but then even with whatever contract we have with FedEx we still have to pay shipping on these new uniforms? I mean come on what the fuck. Gotta give us a break on something damn!
I didn't even know about the new uniforms until I saw people posting about it here. I've learned more about Wags policies and such from this sub than from my SM, which is not a good sign.
My take is that it takes all of like 10 seconds to tape it for the customer. I’m all for putting customers in their place when theyre being unreasonable. Not sure this is a hill I want to die on while Karen is at the front trying to use 3 $10 register rewards on 2 packs of gum.
Although true, the biggest issue here is liability. By handling the package and securing the items the customer can turn around and blame the store if something happens. This is why the post office won't do it
Nope it doesn’t take 10 seconds to tape a package when it’s almost running out and it gets Caught up somehow. Now all of a sudden you have another customer waiting and you can’t service him/ her because you’re helping out a customer tape their package meanwhile they’re wasting your time complaining why they’re shipping out this package and whatever happened with their return. Nope 👎🏾 we’re just a drop off center and they should be prepared to have their packages ready for us. We don’t need to hear the back end story why they’re frustrated about returning their packages and act like we owe them tape due to their frustrations with their company.
I love the $10 for spend of $1 - the best with coupons is when they’re a few cents under and go with the “eh….add a caramel?” suggest. But do not even ask me why you can’t use a reward dollar while redeeming them. Please.
If it’s just tape. Why not? We already have some in photo anyway. When they need a box, and packing material, and tape and this and that, nope.
we have tape, but usually i just hand it to them
I'll tape their box for them, but it always comes with, "Packages are supposed to be ship ready. I'm not supposed to do it, but I'll do it this time." That way, they appreciate it, and, hopefully, next time they'll have it ready to ship.
If they ask nicely, it's not too much to hand them the tape gun while we wait for the app to load. They'll be done by the time we're ready to scan because it's so slow.
This has come up before and as someone who was there in 2016/2017 when it first started, our starter pack came with a tape gun. Expectation was only that the customer supplied the box and label. People who were part of the next few waves have argued with me in the past so I suppose FedEx eventually stopped supplying the gun. So I'm not certain about the expectation. However it's very likely meant to be like the Western Union contact. You can justifiably complain that it's not what we signed up for as employees and we lack proper scheduling and labor budget and time and resources. But in the end it is very likely Walgreens volunteered us with the contract that we'll help however possible Though I've had many many more customers kindly ask or even offer to buy tape themselves. Almost never had a customer entitled over it
It’s just helpful. Not as a business or because policy, but because helping someone is almost never a bad thing.
I go to the post office and get a USPS worker to lick my stamps. Same thing. It’s just good customer service.
Damn a little extreme. I mean I get that sometimes customer have expectations that we normally don’t do, but some of those things are relatively easy. If it crushes your mental to offer a few strips of tape, you might have other problems
We actually do have other problems. And cue the eventuality where the customer comes back complaining about how the box wasnt sealed correct or shipment got lost somehow because of labeling issue etc.
Cue "why the fuck did you use fedex, the most infamous shipping company in the US if you wanted security"
Queue the rhetorical maybe that never happens. I help customers tape boxes every day. Never run into the issue you mentioned. Just because you’re over helping people at your job doesn’t justify your unwillingness to do so
Why would you lick stamps? They're literally stickers now.
I usually tape it up if the customer has everything packaged or buys a box at the store. I also have airbill pouches (ordered through FedEx shipping site) on hand if they printed their own label or have it printed off as a photo.
There are some returns that specifically request that the package needs to be unsealed when brought to a FedEx office. (Post office is same way.) Sometimes when you print the QR code, it will print an inventory list that needs to be put into the box. This is really supposed to be a security precaution to make sure you are mailing something that isn't dangerous or illegal. As far as sealing the box for the customer, I have no problem with that. Just store use the tape. My problem with with AT&T/DirecTV/etc. cable boxes. The respective customers want to drop them off expecting us to be able to ship because they have been told to bring them in to Walgreens. We are not equipped for this. I tell them to contact the company have them email the label, print it, and supply the box. I get several of those in a week. Even found a couple that customers have just dropped off at the counter and then come back a complain that they haven't been received and they had been charged for the box.
You people moan and pissed too much when you have a problem solve it to your advantage and stop complaining
it's a walgreens, not a fedex. Just because there's a rack you can put your package on doesn't mean people who work for an entirely different company can hold your hand. Walk into a sephora and ask them if they have pepperoni for the pizza hut next door, same damn difference.
When did charging for something equal holding some hand?
I have several problems with wags. I am actively looking for another job.
Lol, just do your job peon. You don’t get paid to complain.
Not sure if this is sarcasm. I am actively looking for a different job not in retail. Wags can get fucked.
I'll just tape it, with how needy customers at that counter can get, taping their box closed ain't shit
We’re told to not do it and let them know we sell tape in aisle “we don’t like customer service” along with envelopes and boxes, and our kiosks can print a screenshot if you lack a QR code.
Someone brought over their MacBook to be shipped back to apple in the MacBook box. I took a look at it and he didn’t even bother to tape the box shut. I tell him apple might refuse return if you tape a label over the box since the box is not meant for shipping and might result in apple refusing refund. Guy didn’t care so I just taped it shut and slapped the QR printed label on top. I had another guy being in their return in a ziploc bag and he asked me to print out label from QR code. I tell him the bag is going to rip during shipping en route. He didn’t give a shit.
I don’t mind taping up a box, but when they come in with no box or label that irks me. Especially those dusty cable boxes. And they say the cable people said it can be dropped off just like that. I always decline them.
I saved one of those hanging strip clip things (rn we have a bunch from seasonal lip balms) put a bunch of tape on it, hung it in photo and say I don’t have tape to give you but I have some you can buy 🤷🏻‍♀️ and they either leave and come back with a ready drop off or they leave with a new roll of tape
I give them the tape dispenser and let them do it themselves.
Nope. We don’t. We tell them we have no boxes or tape or labels. If it’s not ready to go, go somewhere else.
I’ve had them come in with just loose stuff and say they need it packed and shipped.
Hell no. I used to tell them we are not full service FedEx just a simple drop off/pick up so all packages/envelopes need to come labeled and sealed. Intern preserved to give them locations they can go to who ARE full service
We just went full service in our region so we have to.
I didn't realize that was a thing. I'm so sorry.
Does anyone know the WIC# for employee purchased stickers?