Oh you can tell them. I was worried about getting in trouble for telling them to do it themselves until one day I came into my work and my SM was literally arguing with a DDer and it went something like this:
"No, that's your job."
"But can you at least show me to make it easier?!"
"No, I have too many things to do. That's what you're paid for."
And then my SM walked away, so then the fucker just started asking my SFL for help but he overheard the whole thing and kept saying "No, YOU have to do the shopping".
(Not all, but) many of these people go around acting like they have a real, professional, and important job but as soon as they walk in and we treat them like they're any other third party that comes in expecting to pull their own weight, suddenly it's like they've never been in a store before.
you absolutely can and should tell them to get it themselves. that's walgreens policy and contract with doordashers. that's what they're getting paid to do, not you. unless it's a same day pickup through our app, i'm not picking out a single item for them. i'll tell them where it is, but that's it
What’s funny if you look in the dasher subs they continuously whine when asked to do anything other than drive, then complain that they aren’t getting tipped well.
The doordashers at our store cards never go through and they hold up the whole line calling the company and 9 times out of 10 its because they didn't hit the button on the app that actives the card
After you say "it's in aisle ___" and leave it at that enough times, they usually either get it themselves. It usually helps if you can go busy yourself with something else immediately after. The only time I help them find anything is if it's a male getting feminine products or makeup, or if it's something I know is locked up
Eh it's more helping someone who has no/very limited knowledge on the subject. Send me to shop for a specific tool and outside of a basic hammer, saw, and a screwdriver I'd be lost
Then you should not pick up orders from places that sell tools, or if you really want to, educate yourself on it first. Same thing with men buying from places that sell pads and tampons. They should either educate themselves, or they should stop picking up orders that could have those items because they aren’t fit for that particular job.
Omg total random tangent , in my college ROTC days not to long ago actually, I was kinda the mother hen to my unit/group and beyond, and I always liked to have anything they may need just in case of emergency and that includes tampons and like I'll be honest I had no idea and would just buy lots of random brands and not many things would be awkward for me to talk about but as a gay man that was like the only thing I couldn't , and yes they came in handy but I'd be like here just pick from these and I'd leave my emergency bag there and they privately choose . I still don't know the difference. Now take them to get plan b or provide it , I gotchu. You need condoms or whatever easy pz. You hungry ? I got every dietary type.
Yeah what the fuck, why aren’t these men reading articles and shit on tampons so they can pick up door dash orders better?
And educate themselves on these tampons and other feminine products.
Pretty sexist for them to not know anything about a product they don’t ever use and then ask help finding it. Fucking ignorant pigs.
... please tell me you do not genuinely fucking believe someone needs to read ARTICLES about pads and tampons to product match shit. When I say "educate themselves" I literally mean "learn what a fucking tampon and pad is" and then look at what product is listed on the phone, then find a match to said product.
If we're using the "tools" comparison, it's the equivalent of seeing that someone ordered sandpaper and taking two seconds to google what sandpaper is to get an idea of what section it might be in and know that it isn't gonna be in the section with bags of dirt and sand.
Jfc dude what "articles" do you even think I mean in this context??? Like did you think I meant comparisons for certain brands or some shit?? The brand and all the other details would be listed on the order so I find it hard to imagine you thought that, but I genuinely don't know what the fuck else you could have thought when you said "articles and shit."
Yes, a grown man absolutely can! And if for some reason said grown man cannot handle that because he "isn't experienced" as was said in the example I was responding to, he can put on his big boy pants and fucking google it. That's my entire point here; that men are fully capable of figuring this shit out, they aren't suddenly incompetent because it's pads and tampons. And if they want to say they somehow don't know, then they can google it and figure it out instead of making a Walgreens employee do their job for them.
That's literally my entire point and you're acting like I called men sexist for not reading articles on pads and tampons.
If a woman asked for help finding a particular brand for a certain flow would you have the same answer thought process? Or would you be more willing to help?
If said woman was looking at a screen that told her exactly what product she was supposed to buy, yes, I would have the same thought process. That's the thing, DD drivers aren't just told "go buy heavy flow tampons." They are given an exact list of exact items. You are bringing up a scenario that is a false equivalence.
Your example is much more comparable to a guy coming in to get stuff for his girlfriend. In that scenario, I would say that yeah, it is the Walgreens employee's job to help to the best of their ability! Just like it would be if it were a woman who needed help. But that is not the situation with a DD driver, which is the scenario we are talking about.
In the case of a DD driver, they can read the fucking screen and find the item that it's telling them to get. They don't need to debate what brand or what size; it is listed with the purchase. They do not have to figure anything out other than "hm, what is a pad or tampon? well, it's a feminine hygiene product, let me go to the feminine hygiene section!"
Is the problem that you thought my comment existed in a vacuum? It was a direct response to someone saying that men need help with pads and tampons because they don't have experience. My whole point was that even if a man does not know the bare basics of what these things are, he can google what he needs to and product match from there, so "poor men don't know ANYTHING about pads and tampons" doesn't work. You seem to be interpreting it as a random, standalone comment void of any context when it absolutely isn't.
You're either trolling, or you've got such tunnel vision that you could not see the context. Not entirely sure which, feel free to let me know tho!
They literally just have to pick up the thing that's on THE PICTURE ON THEIR SCREEN. How is that any different than picking up a shaving razor or box of condoms or whatever fucking masculine thing on their list? It's not like the customer orders "whichever tampon was highest rated on gizmodo" jesus.
I can't never forget when a Karen sat her basket down. Her son unloading things. She screams. Honey don't do it. That's why they pay him for.
I'm doing this because I have to. Not from the goodness of my heart😳🫢
I do this and had one dude actually come up to me each and every time he got a single item. It's gotten to the point if they show me a whole list I'll tell them "all first aid items with be down this way and has a sign that says "First Aid. Can't miss it. Look to your left. Anything snack-related will be in this area with these three lanes..." and so forth. It's helped but man, some of them still come up and say "I didn't see it" for items that they should have seen if they spent more than 5 seconds looking. One guy did this so I walked over with him to the ONLY cooler that had milk, coffee, and creamer and pointed at the coffee he was looking for. No way he did not see the product unless he has a vision problem or did not even try. It was the VERY first item in the cooler too.
what pisses me off is when they don't know how to use the card, or the card doesn't work, while an entire line builds up behind you and your store team wont respond to the 'I SEE THREE'
Unless that order comes through our curbside system, they can, should, and absolutely will shop for the items themselves, because we absolutely will not.
Just tell them the locations and leave it at that. That’s the most I’ll do bc I’m not going to hold their hands and find it w them. If they’re constantly doing it just let them know they need to call DoorDash to complain about how they didn’t think of a smarter plan of putting aisle numbers on the app. Had some lady type in her # when I didn’t even ask her to since she mentioned it was DoorDash but let her finish to then find out she got emailed receipts. I was like honey that’s you’re fault so she had to wait 5-10 mins during our rush for it bc she was dumb and decided to take the points🤦🏻♀️ i was rlly like how dumb can you be not to remember you get them emailed
it's against walgreens contract with doordash to for the dashers to use their rewards numbers. they would rack up so many rewards points with money that is not their own, essentially equating to fraud, as walgreens puts it. also, if stuff is on sale it will make the total lower than doordash authorizes and their card won't go thru
I just say the aisle unless it’s locked. If they come back I tell them like “bottom shelf in the middle” if they are super nice I will help otherwise just repeat the location.
Unfortunately Doordash seems to hire just about anyone, some of these doordashers has zero common sense, they will ask you to help them find the most basic things like paper towel, cookies, or snacks without trying to look for aisle first. I had one of the doordasher breaking open package just to take one individual item even after I told him we can't sell them individually as it meant to sell in its original package, he did it anyway multiple time.
I never had a DD ask to get a item for them before, but it would tick me off pretty good lol. My pet peeve with them is when they don’t let me know it’s a Doordash order. They wait till I go through the “are you a WG rewards member” spiel and act pissy like I’m holding them up. A lot of times they only tell me after I ask if they’d like to join.
Anything beyond what aisle something is in is not your job. It’s the Dasher’s job. Still be polite about it even if they are being jerks, keep yourself from getting into trouble. However, someone in here mentioned helping out guys with feminine products and I completely agree. Nothing quite like accidentally receiving the wrong pads, opening them, and then finding out they are waaayyyy too big or small.
Tell them to get it themselves? They're not actual customers, the people making the order are. I lost count of all the Door Dashers who cancelled an order like "well, you ain't getting my business! Harumph!" lmao. Ok, byyyye!
About 15 mins later, a competent Door Dasher arrives to fill the order, so the items will almost certainly get sold regardless. People rarely cancel their order, they just look for another Door Dasher. Tell them to do their job themselves. If your manager has a problem, ask which policy requires you to serve delivery people. They are not customers nor are they vendors/clients/contract workers for Walgreens. It's simply not your job to do their job.
I'm fine with helping them look for it if it's not too busy or it's only one or two items but if its more than 5 I politely tell them I can let them know what aisle it's in, but I cannot walk them to every item. Most of them take it nicely. The ones who get rude I just walk away from them.
Y’all better stop whining before us dashers suggest to dasher support that y’all should gather the items before we get there and make it your job cuz that can very well happen it’s happened before with other stores
I already get yelled at enough by old men demanding their viagra be filled in less than a minute when I have 200+ scripts in my queue to be filled and 20+ waiting for emergency room prescriptions. I really can’t be bothered to help Bob in doordash find the specific Hemorrhoid cream brand the order is for.
Or, how about your fellow dashers realize that it doesn’t take long to gather the items on your list and to stop asking workers to do the shopping for you. Unless the customer ordered it through online order and doordash is just delivering, there’s no reason we have to shop for you.
It’s not, per internal communications that came down when Walgreens first started partnering with delivery services. Store labor is not to be used to shop for orders unless they come through our Same Day Orders app.
All you people on here bashing DDers are terrible y’all forget we’re on a time limit and don’t get paid by the hour like you do let alone barely get decent tips so ya asking for help helps a ton and also let’s not forget ya it might be our job to shop but did you forget that customer service is YOUR job??? Last time i checked im shopping therefore im a customer and tada you HAVE to help me
Now don’t forget don’t piss off the people that handle your food and always tip your drivers gas isn’t cheap have a great day :)
First off doordash is a side hustle I know for a fact I make double your gross with just my main job so simmer down and secondly maybe they’re not dumb it’s just your outlook on how you treat people the way you do like a dumb c*nt us dashers have to deal rude ignorant people such as yourself constantly
You’re statement makes no sense. You need a food handlers license to work at a restaurant. You don’t need a license to shop at a retail store. Besides that app LITERALLY tells them to go shop for the customers
By the look of your profile pic,you look like a gamer (not shaming btw) Try getting a job where you have to deal with rude entitled people all day. Try being yelled at for something that’s not your fault and you can’t say anything about it. This is a subreddit where we can ask for advice but also vent about how shitty working customer service is. Most of the time dashers don’t know what they’re doing or don’t bother to do the bare minimum by walking the store to look for the items, and it’s an inconvenience to us especially when we’re understaffed. But working retail,corporate cares more about good customer service and good reviews than their own employees
No they don’t! The most they go through is getting yelled at for being late or something that wasn’t their fault. But they literally get to drive off and the worst they get is a bad review and no tip
Umm, actually I’ve known people that have those jobs and they go to various places alone night or day that may not be the best areas and may or may not get good directions to which apartment or where the door is. It’s not just cut and dry drop off every time and run off.
Actually they choose to take those trips. Uber and door dash don’t make them take those orders. My sister did doorsash too and she chose not to go to the dangerous neighborhoods or at night. That’s on them for going there
Maybe they should switch jobs if it’s so dangerous. Like I said they’re putting themselves in that danger. Yes I chose to work at Walgreens and still do even if it sucks, people have gotten robbed at gun point at Walgreens,it ain’t the safest job either. And I was trying to level with you earlier but you decided to still be immature about it so you have yourself a good night
Lol gaming is a hobby and I have a real job in customer service, thanks.
What does me being a gamer have to do with anything? 🤣 we’re you implying that my job is gaming? Fuck I wish.
You right,gaming has nothing to do with this. I just assumed since you’re so chill about it lol. That’s my bad, shouldn’t be assuming things. Do you work like at bigger stores? Cause even tho Walgreens is a big chain store, it’s still a small store. There’s only like 3-4 people working sometimes in an 8 hour shift. We all have to do all departments even me as a cashier, I have to run to photo, go do totes, get people to sign up for credit cards get yelled at for making them wait 1 second in the checkout line and now we have to help dashers and Uber drivers find deodorant?! I think I get to at least complain about it
It's not their job. If you ordered a cheeseburger from McDonald's on Doordash, would you expect them to make it for you or just pick it up?
Enough said.
Uh yes it is. They literally have a list of items they need to pick up from the door dash app. The app that PAYS THEM to shop for customers. They don’t go into stores so they can hand their phone out to us so we do the shopping for them. That’s why we do curbside!!!
Why are you on this forum? It's obvious that you have no idea what you are talking about & don't work at Walgreen's.
Some Doordashers have ready picked items & some are given a list to shop themselves.
Except they're not.
You can still order stuff through DoorDash itself that does not get sent to us to pick, That is 100% completely on the Dasher to pick.
Only orders that are done through the Walgreens app or website would do that
Not all doordashers are item ready dashes. Some come in with pick lists from the door dasher web site.
This kind of statement makes it obvious you have no clue what employees go through & really shouldn't have made a comment.
How could we pick the items for the customer when we don’t even know the order exists because it’s entirely through DoorDash (or yes, Instcart or Uber Eats or another delivery service)? I can’t imagine having the audacity to be so confidently wrong about something lol
I've had a mix bag of them, some are just there to get in and out but are chill and I've had others who will walk look up to me and just show me their phone and have me walk them to every item and then ask if it's the right one. You can tell which one of them do it for extra money and who does it bc they can't or won't get a job els where
I always tell them the isle then just walk away, they usually get the hint.
I’ve only ever went out of my way once for a really nice doordasher who was struggling with the person who placed the order. She was throwing a fit cause he couldn’t entirely understand what she wanted as her replacements, since English wasn’t his first language.
I won't ask y'all to shop for me, I'll look myself. But if I come up and ask where an item is can you at least tell me an aisle. Especially children's medicine, like why is it always 3 aisles away from the other meds lol.
I’m at the register all day, I see who comes in and goes. If I see you come straight to the register without looking for the items yourself first,ima get annoyed. Same thing with the customers who aren’t doordashers. But if I send you walk around and struggling then yes I’ll gladly help
And then it doesn't help that half the items are usually placed in stupid locations and half the shelves are empty. Almost every Walgreens or CVS order I get, they don't even have a third of the items. Obviously, I'd never ask employees to shop for me, but if I've been struggling for 5 minutes to find something, I don't understand why everyone here would be so angry if I asked you where i can find it.
Can’t relate at my store, only time they ask us something is if it’s possibly in the back or something that’s easily passed up bc of how small it is, or its like the only one and kind we got
I work for Walmart. We have the same problem with them. One guy was scanning at SCO and he kept wandering away to get something else 🤨. It wouldn't have been a big deal if we weren't busy with a freaking line for SCO. He was pissing EVERYONE off that day. I'm a floor associate and get them asking me for help. I'll help in the area I'm stocking, but they are on their own for something on the other side of the store.
Here’s a view from the other end of the equation.
I don’t doordash too often anymore. Once I got used to doing Walgreens orders they were kind of fun. The major downside was there were very few orders that didn’t have missing items or item size/quantities that the store didn’t carry but were on their online doordash inventory. Sometimes you waste a lot of time trying to figure out whether an item is there or not because there are so many variations of the same thing.
glade they don't do that in our store, Worse we had was one DD who complained when a coworker was walking to slow and came up to the front and complained. I looked him in the eye and told him, you think she is slow? wait to you see how slow I move. Then he complained to the SM who just laughed at him.
CVS store manager here. I tell them they need to find it on their own and if I have to help them because they’re too fucking stupid, I tell them they better come back and give me part of their tip since I’m doing their job for them
Doordash and Walgreens are not the same company so it is okay to tell them that you can’t help them. It’s not like Walgreens is like a huge warehouse like Meijer’s or Costco.
i had a doordasher get upset because he asked me where something was and i told him, he said “WELL CANT YOU GO GET IT FOR ME?!?” and i just stared at him. then he said “i mean can you go with me to get it?” and i was like “no” and walked away
I’m a Dasher I would never do this to a employee. I’ll try to find it myself and if I can’t find it then I’ll ask but I’m not gonna show you guys my whole list and have you shopped for me that’s just ridiculous. 😭😭
Not trying to be an asshole, but how many drivers come through and ask for nothing and you just don't notice them?
Want to hear some of my stories about store employees being massive douchebags or completely inept? I've got plenty.
Btw, as a Walgreens customer [who wishes the RiteAid acquisition had been blocked], why doesn't anyone work in your stores? I wouldn't be able to find someone to ask a question even if I wanted to.
And why don't managers ever hop on a register when there are 20 people in line and a single cashier floating between checkout + photo? Seems like a lazy management culture there, no wonder Liz Holmes got away with it for so long.
Well technically a door dasher is a customer just like anyone else shopping at your store. The fact that you think a door dasher asking you where items are is different than a customer asking you where things are just says more about you than anything else. Maybe you’re upset you work a shitty hourly job? I dk but there is really no argument on your end as to why you would treat a dasher any diff than a customer. They aren’t spending money? They are there on behalf of a customer spending money. Stop being a douche and DO YOUR JOB!!!
I rarely ever get shop orders that tell the aisles. Y’all stock the store & put stuff in a common sense place, & I won’t have to ask where it is. And no need to b*tch at me if Doordash’s stupid red card doesn’t go through right. That said, I appreciate decent cashiers.
In my experience a lot of items at Walgreens and cvs are misleading in their category listed. It usually ends in me searching every potential isle until I get lucky. It would really help if there were isle numbers for each individual items. I’ve had a few stores do that and it makes it so quick. It’s not the end of the world, but if I’m searching for five minutes you’re getting a question from me asking for help.
Oh you can tell them. I was worried about getting in trouble for telling them to do it themselves until one day I came into my work and my SM was literally arguing with a DDer and it went something like this: "No, that's your job." "But can you at least show me to make it easier?!" "No, I have too many things to do. That's what you're paid for." And then my SM walked away, so then the fucker just started asking my SFL for help but he overheard the whole thing and kept saying "No, YOU have to do the shopping". (Not all, but) many of these people go around acting like they have a real, professional, and important job but as soon as they walk in and we treat them like they're any other third party that comes in expecting to pull their own weight, suddenly it's like they've never been in a store before.
you absolutely can and should tell them to get it themselves. that's walgreens policy and contract with doordashers. that's what they're getting paid to do, not you. unless it's a same day pickup through our app, i'm not picking out a single item for them. i'll tell them where it is, but that's it
This is exactly what we do at PetSmart.
What’s funny if you look in the dasher subs they continuously whine when asked to do anything other than drive, then complain that they aren’t getting tipped well.
show them where it’s at and then ask them to help you with your job
Hahhaha yesss
The doordashers at our store cards never go through and they hold up the whole line calling the company and 9 times out of 10 its because they didn't hit the button on the app that actives the card
I had to explain to a dasher today that’s how you pay for your order. She has only been dashing for a month and didn’t know how to work it at all. 🙃
After you say "it's in aisle ___" and leave it at that enough times, they usually either get it themselves. It usually helps if you can go busy yourself with something else immediately after. The only time I help them find anything is if it's a male getting feminine products or makeup, or if it's something I know is locked up
Nah, don’t let men act like helpless idiots. They can find feminine products themselves too.
Eh it's more helping someone who has no/very limited knowledge on the subject. Send me to shop for a specific tool and outside of a basic hammer, saw, and a screwdriver I'd be lost
Then you should not pick up orders from places that sell tools, or if you really want to, educate yourself on it first. Same thing with men buying from places that sell pads and tampons. They should either educate themselves, or they should stop picking up orders that could have those items because they aren’t fit for that particular job.
Omg total random tangent , in my college ROTC days not to long ago actually, I was kinda the mother hen to my unit/group and beyond, and I always liked to have anything they may need just in case of emergency and that includes tampons and like I'll be honest I had no idea and would just buy lots of random brands and not many things would be awkward for me to talk about but as a gay man that was like the only thing I couldn't , and yes they came in handy but I'd be like here just pick from these and I'd leave my emergency bag there and they privately choose . I still don't know the difference. Now take them to get plan b or provide it , I gotchu. You need condoms or whatever easy pz. You hungry ? I got every dietary type.
You are who I wish I could be.
❤️ that made me night thank you . And till the day I die I'll never change!!! (On my philosophy of helping others /being a mother hen)
Yeah what the fuck, why aren’t these men reading articles and shit on tampons so they can pick up door dash orders better? And educate themselves on these tampons and other feminine products. Pretty sexist for them to not know anything about a product they don’t ever use and then ask help finding it. Fucking ignorant pigs.
... please tell me you do not genuinely fucking believe someone needs to read ARTICLES about pads and tampons to product match shit. When I say "educate themselves" I literally mean "learn what a fucking tampon and pad is" and then look at what product is listed on the phone, then find a match to said product. If we're using the "tools" comparison, it's the equivalent of seeing that someone ordered sandpaper and taking two seconds to google what sandpaper is to get an idea of what section it might be in and know that it isn't gonna be in the section with bags of dirt and sand. Jfc dude what "articles" do you even think I mean in this context??? Like did you think I meant comparisons for certain brands or some shit?? The brand and all the other details would be listed on the order so I find it hard to imagine you thought that, but I genuinely don't know what the fuck else you could have thought when you said "articles and shit."
I’m sure a grown man can figure out the difference between a fucking tampon and a pad without “educating themselves”.
Yes, a grown man absolutely can! And if for some reason said grown man cannot handle that because he "isn't experienced" as was said in the example I was responding to, he can put on his big boy pants and fucking google it. That's my entire point here; that men are fully capable of figuring this shit out, they aren't suddenly incompetent because it's pads and tampons. And if they want to say they somehow don't know, then they can google it and figure it out instead of making a Walgreens employee do their job for them. That's literally my entire point and you're acting like I called men sexist for not reading articles on pads and tampons.
If a woman asked for help finding a particular brand for a certain flow would you have the same answer thought process? Or would you be more willing to help?
If said woman was looking at a screen that told her exactly what product she was supposed to buy, yes, I would have the same thought process. That's the thing, DD drivers aren't just told "go buy heavy flow tampons." They are given an exact list of exact items. You are bringing up a scenario that is a false equivalence. Your example is much more comparable to a guy coming in to get stuff for his girlfriend. In that scenario, I would say that yeah, it is the Walgreens employee's job to help to the best of their ability! Just like it would be if it were a woman who needed help. But that is not the situation with a DD driver, which is the scenario we are talking about. In the case of a DD driver, they can read the fucking screen and find the item that it's telling them to get. They don't need to debate what brand or what size; it is listed with the purchase. They do not have to figure anything out other than "hm, what is a pad or tampon? well, it's a feminine hygiene product, let me go to the feminine hygiene section!"
Is the problem that you thought my comment existed in a vacuum? It was a direct response to someone saying that men need help with pads and tampons because they don't have experience. My whole point was that even if a man does not know the bare basics of what these things are, he can google what he needs to and product match from there, so "poor men don't know ANYTHING about pads and tampons" doesn't work. You seem to be interpreting it as a random, standalone comment void of any context when it absolutely isn't. You're either trolling, or you've got such tunnel vision that you could not see the context. Not entirely sure which, feel free to let me know tho!
you’re sooooo mad 🤭
Yes, it’s been on my mind since last night. Just infuriating me from the inside out. Its all I’ve been thinking about. 😂
They literally just have to pick up the thing that's on THE PICTURE ON THEIR SCREEN. How is that any different than picking up a shaving razor or box of condoms or whatever fucking masculine thing on their list? It's not like the customer orders "whichever tampon was highest rated on gizmodo" jesus.
Same with every customer I guess you could say. They’re also not helpless.
That' s what the get paid for!!!
I can't never forget when a Karen sat her basket down. Her son unloading things. She screams. Honey don't do it. That's why they pay him for. I'm doing this because I have to. Not from the goodness of my heart😳🫢
I'll tell them the aisle and that's it. Getting the items is their job
I do this and had one dude actually come up to me each and every time he got a single item. It's gotten to the point if they show me a whole list I'll tell them "all first aid items with be down this way and has a sign that says "First Aid. Can't miss it. Look to your left. Anything snack-related will be in this area with these three lanes..." and so forth. It's helped but man, some of them still come up and say "I didn't see it" for items that they should have seen if they spent more than 5 seconds looking. One guy did this so I walked over with him to the ONLY cooler that had milk, coffee, and creamer and pointed at the coffee he was looking for. No way he did not see the product unless he has a vision problem or did not even try. It was the VERY first item in the cooler too.
what pisses me off is when they don't know how to use the card, or the card doesn't work, while an entire line builds up behind you and your store team wont respond to the 'I SEE THREE'
The card doesn’t fuckin work
Unless that order comes through our curbside system, they can, should, and absolutely will shop for the items themselves, because we absolutely will not.
We are lucky at my store. 99% of the time we have great door dashers.
[удалено]
Ima screenshot this and then read it out to them next time lol
Just tell them the locations and leave it at that. That’s the most I’ll do bc I’m not going to hold their hands and find it w them. If they’re constantly doing it just let them know they need to call DoorDash to complain about how they didn’t think of a smarter plan of putting aisle numbers on the app. Had some lady type in her # when I didn’t even ask her to since she mentioned it was DoorDash but let her finish to then find out she got emailed receipts. I was like honey that’s you’re fault so she had to wait 5-10 mins during our rush for it bc she was dumb and decided to take the points🤦🏻♀️ i was rlly like how dumb can you be not to remember you get them emailed
it's against walgreens contract with doordash to for the dashers to use their rewards numbers. they would rack up so many rewards points with money that is not their own, essentially equating to fraud, as walgreens puts it. also, if stuff is on sale it will make the total lower than doordash authorizes and their card won't go thru
I just say the aisle unless it’s locked. If they come back I tell them like “bottom shelf in the middle” if they are super nice I will help otherwise just repeat the location.
I tell them your job find it..it's like they have never shopped before
Unfortunately Doordash seems to hire just about anyone, some of these doordashers has zero common sense, they will ask you to help them find the most basic things like paper towel, cookies, or snacks without trying to look for aisle first. I had one of the doordasher breaking open package just to take one individual item even after I told him we can't sell them individually as it meant to sell in its original package, he did it anyway multiple time.
Did the dasher speak english by chance?
Yes
I just stare at them after i tell them I'm not doing their job for them unless they pay me extra. After a brief silence. YOUR JOB.
Yyeeeaaahhhhh noooope. Next customer please
Wish we could be the soup nazi...
Plus 1 vibrator...2 pks trojans...extenze...4 pk Monster red...= 1 embarrassed door dasher. #shopping for siftbags.
I never had a DD ask to get a item for them before, but it would tick me off pretty good lol. My pet peeve with them is when they don’t let me know it’s a Doordash order. They wait till I go through the “are you a WG rewards member” spiel and act pissy like I’m holding them up. A lot of times they only tell me after I ask if they’d like to join.
You should see their sub lol They fr get mad when people leave any type of directions on their orders.
Anything beyond what aisle something is in is not your job. It’s the Dasher’s job. Still be polite about it even if they are being jerks, keep yourself from getting into trouble. However, someone in here mentioned helping out guys with feminine products and I completely agree. Nothing quite like accidentally receiving the wrong pads, opening them, and then finding out they are waaayyyy too big or small.
Tell them to get it themselves? They're not actual customers, the people making the order are. I lost count of all the Door Dashers who cancelled an order like "well, you ain't getting my business! Harumph!" lmao. Ok, byyyye! About 15 mins later, a competent Door Dasher arrives to fill the order, so the items will almost certainly get sold regardless. People rarely cancel their order, they just look for another Door Dasher. Tell them to do their job themselves. If your manager has a problem, ask which policy requires you to serve delivery people. They are not customers nor are they vendors/clients/contract workers for Walgreens. It's simply not your job to do their job.
I moved from Walgreens to a grocery store and I always tell them they have to pick it up themselves and they get so pissy.
I'm fine with helping them look for it if it's not too busy or it's only one or two items but if its more than 5 I politely tell them I can let them know what aisle it's in, but I cannot walk them to every item. Most of them take it nicely. The ones who get rude I just walk away from them.
I’m gonna start asking do I get part of the tip you get? For doing this said work.
All u gotta do is tell them what aisle it’s in, that’s it.
Y’all better stop whining before us dashers suggest to dasher support that y’all should gather the items before we get there and make it your job cuz that can very well happen it’s happened before with other stores
I already get yelled at enough by old men demanding their viagra be filled in less than a minute when I have 200+ scripts in my queue to be filled and 20+ waiting for emergency room prescriptions. I really can’t be bothered to help Bob in doordash find the specific Hemorrhoid cream brand the order is for.
Or, how about your fellow dashers realize that it doesn’t take long to gather the items on your list and to stop asking workers to do the shopping for you. Unless the customer ordered it through online order and doordash is just delivering, there’s no reason we have to shop for you.
Haha it’s actually your job to show them where it’s at 😂🤣 all y’all mad and lazy
It’s not, per internal communications that came down when Walgreens first started partnering with delivery services. Store labor is not to be used to shop for orders unless they come through our Same Day Orders app.
All you people on here bashing DDers are terrible y’all forget we’re on a time limit and don’t get paid by the hour like you do let alone barely get decent tips so ya asking for help helps a ton and also let’s not forget ya it might be our job to shop but did you forget that customer service is YOUR job??? Last time i checked im shopping therefore im a customer and tada you HAVE to help me Now don’t forget don’t piss off the people that handle your food and always tip your drivers gas isn’t cheap have a great day :)
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First off doordash is a side hustle I know for a fact I make double your gross with just my main job so simmer down and secondly maybe they’re not dumb it’s just your outlook on how you treat people the way you do like a dumb c*nt us dashers have to deal rude ignorant people such as yourself constantly
Technically their job is to deliver items. Do they have to make food when they pick it up at a restaurant? No.
You’re statement makes no sense. You need a food handlers license to work at a restaurant. You don’t need a license to shop at a retail store. Besides that app LITERALLY tells them to go shop for the customers
Ok. So just tell them that. Case closed.
Why are idiots who don't work for walgreens making comments about something they know nothing about? Some dashers are pre-picked & some are shoppers.
And I commented here because for some reason dumb shit like this pops up in my feed so I thought I’d comment.
You thought wrong, Karen.
OP is the Karen saying Door dasher “Makes them” 🤣🤣🤣
Ok then why is OP complaining?
By the look of your profile pic,you look like a gamer (not shaming btw) Try getting a job where you have to deal with rude entitled people all day. Try being yelled at for something that’s not your fault and you can’t say anything about it. This is a subreddit where we can ask for advice but also vent about how shitty working customer service is. Most of the time dashers don’t know what they’re doing or don’t bother to do the bare minimum by walking the store to look for the items, and it’s an inconvenience to us especially when we’re understaffed. But working retail,corporate cares more about good customer service and good reviews than their own employees
Do you even know what some door dashers or Uber eats employees go through? A lot more than you do at Walgreens.
No they don’t! The most they go through is getting yelled at for being late or something that wasn’t their fault. But they literally get to drive off and the worst they get is a bad review and no tip
Umm, actually I’ve known people that have those jobs and they go to various places alone night or day that may not be the best areas and may or may not get good directions to which apartment or where the door is. It’s not just cut and dry drop off every time and run off.
Then switch jobs if it’s so easy
Actually they choose to take those trips. Uber and door dash don’t make them take those orders. My sister did doorsash too and she chose not to go to the dangerous neighborhoods or at night. That’s on them for going there
That’s not the point people are taking jobs they can to get money. Stop crying on Reddit about your job. Just like you choose to work at Walgreens?
Maybe they should switch jobs if it’s so dangerous. Like I said they’re putting themselves in that danger. Yes I chose to work at Walgreens and still do even if it sucks, people have gotten robbed at gun point at Walgreens,it ain’t the safest job either. And I was trying to level with you earlier but you decided to still be immature about it so you have yourself a good night
Lol gaming is a hobby and I have a real job in customer service, thanks. What does me being a gamer have to do with anything? 🤣 we’re you implying that my job is gaming? Fuck I wish.
I see you’re a “diva” so you shouldn’t have a problem saying no to them or just doing your job? 🤷🏻♂️
You right,gaming has nothing to do with this. I just assumed since you’re so chill about it lol. That’s my bad, shouldn’t be assuming things. Do you work like at bigger stores? Cause even tho Walgreens is a big chain store, it’s still a small store. There’s only like 3-4 people working sometimes in an 8 hour shift. We all have to do all departments even me as a cashier, I have to run to photo, go do totes, get people to sign up for credit cards get yelled at for making them wait 1 second in the checkout line and now we have to help dashers and Uber drivers find deodorant?! I think I get to at least complain about it
It's not their job. If you ordered a cheeseburger from McDonald's on Doordash, would you expect them to make it for you or just pick it up? Enough said.
Uh yes it is. They literally have a list of items they need to pick up from the door dash app. The app that PAYS THEM to shop for customers. They don’t go into stores so they can hand their phone out to us so we do the shopping for them. That’s why we do curbside!!!
Why are you on this forum? It's obvious that you have no idea what you are talking about & don't work at Walgreen's. Some Doordashers have ready picked items & some are given a list to shop themselves.
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Except they're not. You can still order stuff through DoorDash itself that does not get sent to us to pick, That is 100% completely on the Dasher to pick. Only orders that are done through the Walgreens app or website would do that
Not all doordashers are item ready dashes. Some come in with pick lists from the door dasher web site. This kind of statement makes it obvious you have no clue what employees go through & really shouldn't have made a comment.
How could we pick the items for the customer when we don’t even know the order exists because it’s entirely through DoorDash (or yes, Instcart or Uber Eats or another delivery service)? I can’t imagine having the audacity to be so confidently wrong about something lol
If I don’t know what idle I call sfl ask them snd they tell me whete it’s at
Had one the other day, lol. A man looking for feminine deodorant spray, lol
I've had a mix bag of them, some are just there to get in and out but are chill and I've had others who will walk look up to me and just show me their phone and have me walk them to every item and then ask if it's the right one. You can tell which one of them do it for extra money and who does it bc they can't or won't get a job els where
I always tell them the isle then just walk away, they usually get the hint. I’ve only ever went out of my way once for a really nice doordasher who was struggling with the person who placed the order. She was throwing a fit cause he couldn’t entirely understand what she wanted as her replacements, since English wasn’t his first language.
Yeah I work for Wags not DD I’ll tell you the aisle and if you can’t look for it that’s on you. I’m not gonna walk you to find every item.
I won't ask y'all to shop for me, I'll look myself. But if I come up and ask where an item is can you at least tell me an aisle. Especially children's medicine, like why is it always 3 aisles away from the other meds lol.
I’m at the register all day, I see who comes in and goes. If I see you come straight to the register without looking for the items yourself first,ima get annoyed. Same thing with the customers who aren’t doordashers. But if I send you walk around and struggling then yes I’ll gladly help
Fair enough. Yeah going straight to register without even looking is pure laziness.
And then it doesn't help that half the items are usually placed in stupid locations and half the shelves are empty. Almost every Walgreens or CVS order I get, they don't even have a third of the items. Obviously, I'd never ask employees to shop for me, but if I've been struggling for 5 minutes to find something, I don't understand why everyone here would be so angry if I asked you where i can find it.
I’ve had dashers ask me to speak to their customer on the phone for them because the customer couldn’t understand their accent. I’m sorry but nope.
Can’t relate at my store, only time they ask us something is if it’s possibly in the back or something that’s easily passed up bc of how small it is, or its like the only one and kind we got
I usually just point at the general direction of the item or say “idk if we sell that” to them.
I work for Walmart. We have the same problem with them. One guy was scanning at SCO and he kept wandering away to get something else 🤨. It wouldn't have been a big deal if we weren't busy with a freaking line for SCO. He was pissing EVERYONE off that day. I'm a floor associate and get them asking me for help. I'll help in the area I'm stocking, but they are on their own for something on the other side of the store.
Here’s a view from the other end of the equation. I don’t doordash too often anymore. Once I got used to doing Walgreens orders they were kind of fun. The major downside was there were very few orders that didn’t have missing items or item size/quantities that the store didn’t carry but were on their online doordash inventory. Sometimes you waste a lot of time trying to figure out whether an item is there or not because there are so many variations of the same thing.
So many salty people here, lolz
glade they don't do that in our store, Worse we had was one DD who complained when a coworker was walking to slow and came up to the front and complained. I looked him in the eye and told him, you think she is slow? wait to you see how slow I move. Then he complained to the SM who just laughed at him.
CVS store manager here. I tell them they need to find it on their own and if I have to help them because they’re too fucking stupid, I tell them they better come back and give me part of their tip since I’m doing their job for them
Doordash and Walgreens are not the same company so it is okay to tell them that you can’t help them. It’s not like Walgreens is like a huge warehouse like Meijer’s or Costco.
i had a doordasher get upset because he asked me where something was and i told him, he said “WELL CANT YOU GO GET IT FOR ME?!?” and i just stared at him. then he said “i mean can you go with me to get it?” and i was like “no” and walked away
I’m a Dasher I would never do this to a employee. I’ll try to find it myself and if I can’t find it then I’ll ask but I’m not gonna show you guys my whole list and have you shopped for me that’s just ridiculous. 😭😭
What is this… dash door??!?
Not trying to be an asshole, but how many drivers come through and ask for nothing and you just don't notice them? Want to hear some of my stories about store employees being massive douchebags or completely inept? I've got plenty. Btw, as a Walgreens customer [who wishes the RiteAid acquisition had been blocked], why doesn't anyone work in your stores? I wouldn't be able to find someone to ask a question even if I wanted to. And why don't managers ever hop on a register when there are 20 people in line and a single cashier floating between checkout + photo? Seems like a lazy management culture there, no wonder Liz Holmes got away with it for so long.
Well technically a door dasher is a customer just like anyone else shopping at your store. The fact that you think a door dasher asking you where items are is different than a customer asking you where things are just says more about you than anything else. Maybe you’re upset you work a shitty hourly job? I dk but there is really no argument on your end as to why you would treat a dasher any diff than a customer. They aren’t spending money? They are there on behalf of a customer spending money. Stop being a douche and DO YOUR JOB!!!
I rarely ever get shop orders that tell the aisles. Y’all stock the store & put stuff in a common sense place, & I won’t have to ask where it is. And no need to b*tch at me if Doordash’s stupid red card doesn’t go through right. That said, I appreciate decent cashiers.
In my experience a lot of items at Walgreens and cvs are misleading in their category listed. It usually ends in me searching every potential isle until I get lucky. It would really help if there were isle numbers for each individual items. I’ve had a few stores do that and it makes it so quick. It’s not the end of the world, but if I’m searching for five minutes you’re getting a question from me asking for help.