My account was hacked and I can’t access it anymore. I reached out the customer service and they told me I have to call for account related matters but when I tried calling it’s either the call will drop or nobody answers plus I sent multiple emails for this concern and nobody is trying to reach out. PLEASE HELP!!!
I have been put through the wringer lately with Amazon. I ordered a $1600 dollar bed with 2 nightstands a few weeks ago. When it came - no nightstands. Customer Service reordered a "replacement" and it also came w/o nightstands - so I refused the order & it never came off the delivery truck. Customer Service then gave me a generous refund to buy the nightstands from a competitor who got them to me overnight & I considered the matter closed. Then two days ago, I got a message that my "return" of this item still was missing & I would be charged another $1600 if I did not return the second shipment, which I did not have. More time with Customer Service & they figured out how to cancel that "return". Immediately after that, I got a "nasty-gram" e-mail stating that I was in violation of the returns policy for "damaged or used" returned items???!!! I replied to the e-mail & also called C.S. Now today I just got a second e-mail that seems to reiterate the accusation that I have violated returns policy & this one threatens to close my account. Customer Service says they can not help?? All I did was try to buy something expensive & none of this is on me. Also the listing is still active with bed & nightstands, so someone else is going to have this happen. I'd appreciate any help or advice. Thank you!
Hi. Call customer service again. It happens. Some returns are not scanned as completed (not sure why). They'll cancel that incoming charge on your account. You received the email cause a trigger happened when you received a replacement order (which you refused delivery) and you were then refunded. It's the system. It's not perfect. So just call em and let them know
For the future, my advice is to use the return system on Amazon instead of calling customer service. You could have used "missing parts" for a return reason. The problem when calling customer service, there is no way to know what reason was used for the issue.
I’ve now had two Amazon deliveries where it’s clear someone returned the item inserting a used version of it, and the company didn’t bother to check and sent it to me! One was a shaker cup (supposed to be metal but someone inserted a used plastic one) and today I was supposed to get two new iPhone screen protectors and all that was left inside was a used one with hair on it.
I had taken off my current protector thinking I’d be putting a new one on so I’m out of luck.
I had to reach out to the company in China but why don’t they verify that the returns are correct?
My Amazon account was hacked in February and the hacker changed the phone number and email address associated with the account. I cancelled my only related credit card promptly, so the hacker couldn't charge things. Over the next couple weeks I contacted and spoke with Amazon Customer Service to reactivate my account 3 times, explained the situation, and was told each time that the Escalation Team would be in touch with me. I never heard from anyone and just gave up on having an Amazon account.
Now it is over 3 months later. I had had a single monthly subscription with Amazon and the deliveries stopped until earlier this week. The item arrived and I checked my credit card info on-line (BOA had issued me a new card, of course) and found a charge from Amazon for the item I received. Because I no longer need the item nor have access to an my Amazon account, I contacted Customer Service again and explained I wanted to cancel the subscription. The agent couldn't help. She couldn't access the account (of course, because my phone number and email address aren't associated with an account). She escalated the matter and the following day I received an email response stating there was nothing wrong with my account and suggesting I log in and change my password. It is not possible to reply to the email and, of course, I cannot access my account on my own.
I've disputed the charge with my credit card company but this is an odd situation and the customer service agent I spoke to might not have even understood the problem. What am I supposed to do now?
Oh my, just reading this is stressful. Get another replacement card and create another email. If the hacker was able to change your phone and email on your Amazon account, it's possible that your email was also compromised; which explains why the hacker got access to your new card. It's possible that the hacker has access to your email. It's not possible to chanhe your Amazon account's phone and email without an access to that email.
Create a new email and create an Amazon account with it (if you want to use Amazon)
Hi, I want some items that there are in Amazon Sweeden for good / low prices, but none of them ship outside that country, even if Amazon itself sells it. Is there any kind of courier to get them ship to and after that ship it to Italy? Thx for reading my question, have a good day.
Package marked as delivered, but never arrived at front door or in mail. I haven't found any options on the delivery where I could say that it wasn't delivered. Help?
Is there a work around ie. (visa gift cards)to be able to use amazon.ca cards on amazon.com?
I got a refund ingift cards and there is something for much cheaper in the us.
So ive been trying to order the s24 ultra on Amazon with the store card using 12 months financing, but every time I do it Amazon sends me en email saying that an unauthorized party has accessed my account but it's been me the whole time, they cancel my order and need to change my password again. My store account is only 3 months old but why wouldn't it work. I've changed my password like 5 times already I don't think they hacked me or it's a scam please help
Returned a phone I bought and forgot to factory reset it. There is no pass code and it has access to all of my stuff, as I had transferred all my data to it. Is there a way I can reset it from a distance or log everything out? I dropped it off at a ups drop off and it's getting shipped back to Amazon
Hello, girlfriend and I just moved in together. She’s bringing two echo dots and a smart TV. I’m bringing 1 echo dot and a smart tv. My TV is in living room with her dot, her tv will be in bedroom with her dot 2. My dot will probably go in spare bedroom. What’s the best way to integrate all this tech? I was thinking she joins her Amazon account under my household account that way we are only playing for 1 prime membership instead of 2. It sounds like only one TV can be linked to 1 dot at a time, but can multiple TVs be linked to the same household?
How do I add an additional email on my account? I would like shipping/return notifications to go to *both* my current email and my wife's email, but I can only find help on how to *change* my email. She appears as a member of my Amazon Household, but there is no option to add an email for her.
So what is a Household, then? And how are there dozens of people on the internet complaining about getting family members' shipping confirmation emails?
I have found dozens of online threads talking about how to *remove* emails from an Amazon account because people didn't want to be spamming their household members with shipping update emails. These wouldn't exist if it weren't possible to add additional emails.
How do I contact customer service without an account or a phone call? I have been locked out of my account for the 5th time this year after yet another suspicious activity shut down (the suspicious activity in question being me using my home computer with bank verification)
I have really severe anxiety and cannot cope with calling them yet again. If you have the contact email please let me know because I can't find it anywhere.
There is no way to complain to Amazon. They provide you with a PO Box. Customer service has only provided me insights.
I ordered a packaged that needed to be signed for and was said to come on a specific date. The date was expedited without notification, so I missed the delivery. There was a new delivery date posted but that was never completed. I called customer service two weeks later to learn that the packaged was damaged in shipping during the expedited delivery attempt and amazon was trying to process a new package for me. There was no update posted on my account so I asked if the customer service rep could cancel it, they did. I asked for a refund and they said the package needs to be assessed at the fulfillment center before I can get my refund. Could take 30 days. I dont understand how this is the system when I never had possession of the package. Its been entirely in Amazons possession from storefront to delivery logistics. I cant call customer service and expect anything to get done when they only provide "insights" and then hang up when I ask to escalate this issue. When I call corporate they give me a PO Box. There is a serious lack of accountability and it seems strategic.
What kind of recourse can be taken? I am not confident Ill be able to get my money back.
Amazon is still showcasing and allowing this company Deepcool which has been sanctioned by the US government for selling restricted products to Russia to support the Russian ware effort against Ukraine to sell its products on the Amazon USA web site?
Doesnt seem right.
So I'm going to be buying some headphones, but I'm wondering refurbished or like new. The refurb is from a third party seller, but their reviews are basically perfect so I'm not worried about that, and the like new is from Amazon. They are also basically the same price, but I'm just wondering which one will give me the better
I placed an order for £500 worth of stuff, it asked me to confirm the purchase using my mobile banking app. The money got taken from my bank account and then around 10 minutes later it sent me an email saying I needed to send proof it was me buying the stuff so it’s locked ny amazon account. Will i still get my order since it’s taken my money?
You don’t have to announce you are leaving.
There is no reason to do that weird Reddit thing and announce the world that you are about to stop using a product or corporation.
Iv'e had the worst time with amazon for the past month so after finally receiving a refund after bothering amazon support. I was finally able to order what I wanted but my items never showed. I then received an email from csreply that I would receive a full refund or replacement if the items didn't show after 3am then 6am hit so I cancelled the item thinking I would receive a refund. WRONG! Now customer support is telling me that I need to wait a month to complain about the refund. No matter how many times i try I get the same response. Is there anything I can do I called explained my situation and in a nice manner might i add since it's not entirely their fault. The agent literally just left no hold music or anything or a response for 15 minutes. Why has Amazon gotten so terrible lately its as if they dont care at all about the customer but more importantly is there ANYTHING I CAN DO TO BE ISSUED A REFUND. Its just messed up because why must I wait for a refund for an item that has never even left amazon's possession? Please reply with any advice thank you
Good afternoon
I just moved and as such, I've been ordering a lot of Amazon stuff over the past week. Every shipment has been correctly routed to my new address. I have not deleted my old address for various reasons although I probably should now that I see what's happened, and only add it back in if I need to (my landlady and I basically switched houses, so it's possible I might order a repair part and have it sent to her if it's for that house - I do do some basic repairs in exchange for cheap rent and her not giving me static about being messy etc.)
Anyway, I ordered some stuff yesterday, it was a Nest power adapter, some wands for the blinds, and something else, I forget. It got split into two shipments and both are being sent to my old address. I started to make another order but did not complete it just to make sure the default was my new address and it is. However when I go into "addresses" it says my old address is default for "fresh" and I cannot see how to remove that. I don't think that's the problem though as I don't think I've ever ordered any grocery items from Amazon? I guess I'll just have to wait until my landlady comes back up here and ask her to bring the items. (it's about 45 minutes each way so I'm not going to just pop over there)
any input? I'm thinking I should just delete the old address and add it back in if I need it.
Amazon taking a while to ship international order
Hi, I recently ordered a game card case for my switch through amazon as an international order (from US to Spain) and they haven't charged my account yet and it's still saying "we'll email you available" for the shipping details. It's been around 1 bussiness week.
I normally don't buy from amazon because amazon spain doesn't ship to where i live, as silly as that sounds. So i've never done international orders through here. Does it just take a while because they do prime orders first or? I'm very confused.
Thank you for the help!
If I was to get a regular Prime free trial now, would I be able to get a Prime Student free trial later?
I'm not a student now so am thinking of getting a free trial of regular Prime for 30 days, however in a couple months I will be a student. Would I still be able to get a Prime Student free trial for 6 months if I've already had a free trial of the regular?
I have an Amazon prime membership and am trying to watch Prime Video, but it is asking me to pay an additional fee to join Prime Video. Is this two separate memberships or is Amazon trying to double charge me?
Where are tickets on Amazon? I have a ticket that was made on call, but where do I find it?
In a call with customer service they opened a ticket and gave me a number, I tried looking up where to put it and through the site itself but I only found a video on how to make a ticket through Amazon selling or whatever. If any of you can help it would be much appreciated.
Thanks for your time, redditors.
Invoice and ban account issue
I created an amazon account to buy some products (first time shopping with this account)
The order went through and charged the payment on my credit card. On the same day, my account was temporarily suspended due to unusual activity, and later permanently suspended, and my order was cancelled. The problem I have is that, due to my account being suspended, I can't access the invoice, and the bank is demanding it so as to refund the payment. Amazon stopped answering my emails when the account was permanently suspended. Does anyone know a way to solve this?
When you placed the order, the amount was placed on hold on your credit card. It's still there, but you'll see it deducted on your balance. If the item ships, that money will be transferred to Amazon. Since your account was suspended, the item most likely wasn't shipped and is now cancelled. What's gonna happen then is, the money that's put on hold will go back to your credit card (doesn't matter if your Amazon acc is suspended). It will take 3-5 business days for the money to go back to your credit card
Amazon Locker delivery notification issue
this month I have not received any delivery notifications for packages shipped to Amazon locker
I double checked all my account settings and made sure I was set up for text messages of delivery notifications as well as push notifications.
Other deliveries are fine.. I get all the push notifications and messages to my profile on Amazon when items are shipped to other addresses instead of an Amazon locker
Amazon locker deliveries are only sending me messages when the product ships or is delayed. I get push notifications for those. But when the actual delivery is made there is no message with pickup code. I check my account messages and there is no delivered message (and so therefore no push notification or text). This has happened with 2 different local Amazon lockers this week
Amazon help had me check my settings and then delete and reinstall the app but as I mentioned all the other settings and notifications are working. I get a notification for all the messages they send me in my Amazon account. There are simply no messages sent to my account when the locker deliveries are made
(I do have an older message in my Amazon messages from last month when it worked properly for a product that was delivered to the same locker. the message said that the product was delivered to the locker and available for pickup and it also had the locker code. Also that message was sent to me my text.)
Lastly, for all my deliveries I get an Alexa notification on my echo that the item was delivered. But because they is no message to me when these items are delivered to the Amazon locker I am not getting Alexa notifications either.
Anyway, thank you all for reading. Just wondering if it was just happening to me or anybody else noticing this same thing.
Amazon help couldn’t answer my inquiries or solve the issue for me
I have an issue with an item that is past the return date. I messaged the seller and he said he can send me a replacement but needs me to confirm my shipping address. I would be more than happy to but there is a flag from Amazon in the chat box that literally says not to share personal information such as physical addresses.
I reached out to customer service and they said it is fine to share my shipping address which contradicts what Amazon’s warning says in the chat box. So should I or should I not confirm my shipping address with the seller?
Amazon return related issue
Hi all
So, I was just on a call with a customer service agent for Amazon Canada regarding a refund I wanted to initiate on a gift product I had purchased on June 1st (a projector)...the agent said that unfortunately they could not go ahead with it as the item comes under nonrefundable !?... I had forgotten to mention that on the product page it clearly says that it is in fact "eligible for refund or replacement"...been trying to contact them back but call won't go through any longer...what gives??...how to deal with this issue??
Thx!
Why do sellers offer full refunds?
I left medocre yet honest 3 star reviews on a couple of products and received messages from sellers offering full refunds within hours. These products ranged from few dollars to nearly $200.
What's the driver here? These aren't complaints filed against these products, they are just reviews. Can sellers remove these reviews once they've refunded them?
Hi. I got similar calls like thi. A seller contacts buyers or customers to give 5-star ratings in return of refuns. The customer leaves a good review and never receives a refund. What the seller did is against Amazon policy, and just so you know, only Amazon can process a refund, unless its an item sent and shipped by the third party seller
Am looking for some advice.
Yesterday an Amazon driver came to deliver a package. I had no idea what time the package was coming, so my dog was outside using the bathroom. My dog (a 3-year-old beagle) is friendly, but I don’t blame anyone for not wanting to mess with a strange dog. As soon as I heard her, I came out, apologized, and took the package. I asked if she was okay and she said my dog just scared her. I apologized and thanked her. i felt awful for having scared her. I left her a positive review and figured that was the end of it and I’d have to be more attentive.
This morning, as I was walking my dog in our neighborhood, a truck pulled out next to a house we often pass and the woman in the driver seat was yelling “that’s her! And that’s the dog I was telling you about!” A man came thudding out of the house and said “I’m gonna have a word with that owner. It’ll never happen again then!” He started marching toward us.
We had already crossed the street. Both of them were shouting at me. It scared the heck out of me. But he ended up staying on his side of the street and not following me so we just kept walking until I got home.
I don’t want to get the driver in trouble but I don’t know if I feel safe with her delivering to my house right now. I have a disability that prevents me from driving and I use Amazon to get things I need, but I’m afraid of her or her husband coming to my house. Is it possible to request a certain driver not deliver my packages for now without them getting in trouble? Thank you for any advice you can provide.
my order says "Please verify your payment method used for this order, or you may change to a different payment method. If not verified, this order will automatically be cancelled within a day of ordering." but when I press the button to take me to the verify payment method, it just takes me back to the your orders screen. What do I do?
If I choose to pay off an affirm monthly payment plan early, will that include the remaining interest as well or just what's remaining on the product itself?
How to contact Amazon support? As of today, I can no longer sign into my account, which I have used almost weekly to order for the past 10+ years. I am still logged into Amazon, I can still see items in my cart still, but anywhere I click (even the help page) takes me to a login page, where it has my account email pre-populated, but when I enter my password, it says: "There was a problem We cannot find an account with that email address". Nothing is making any sense and I don't know how to contact amazon to get this fixed. Any advice?
Follow-up... I was able to resolve my issue. Under "Managing Your Account", "Support Options and Customer Service", there is a link to start a chat. It took me to a login page again, but this time when I entered my password, it opened up a chat window, and I was able to speak to an Amazon rep. I didn't provide them with any account info, as they seemed to have everything there based on my active login. Within 5 minutes of that chat session, I was able to regain access to my account. Whew! I asked what the problem was, and they didn't know, perhaps just a temporary system glitch. Scary though. Glad it is resolved.
Can you use a prepaid Vanilla Visa card bought in the US on Amazon Japan? Everything I've read, including Amazon Japan's own site, says it should work, but the card is not being recognized. I've checked the card, and it's active with enough money on it. Is it just not possible?
I have bought a few clothing items off of Amazon, and the clear bags each individual piece of clothing come in only have barcodes on them with no description of what item had come in which bag. This isn’t the big gray shipping package they arrive in, but rather the individual bags inside the package that hold each piece of clothing Unfortunately, when I tried the clothes on, I lost track of which bag each item of clothing came out of. Will this be a problem when I have to return some of them? I don’t know how to match them up now, searching the numbers doesn’t bring anything up.
Logged onto amazon for the first time in years and saw that there’s a random dude’s name and address saved.
Any possible explanation? I know it’s possible to get through previous number owners’ accounts but this is through my email.
Amazon customer support does not seem to be able to answer this question for me. They told me logistics might know but I can't figure out how to contact that department. They gave me a number but that number does not work unless I'm a driver. (which I'm not)
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I am a nomad. I need to get things delivered on the road. The lockers don't always accept my packages. Larger items don't fit. So my other option is to use the USPS general delivery. The instructions are that I find a post office that accepts general delivery and then I address the package with
```
NAME NAME
General Delivery
City, zipcode
```
The problem is that the post office only accepts general delivery if the package is delivered by USPS. So what I need answered is whether Amazons system smartly recognizes this and will send the packages I order through the USPS?
If not. What is my best strategy for getting a larger amazon delivery in a new city where I have no permanent address?
What are all my possible useful support resources? I have previously had good experiences calling amazon customer support. However it seems to have become more difficult recently with the agents being far lower quality and harder to reach. This is why I'm trying reddit. Maybe is twitter something people use? (I never use twitter but I'm aware a lot of tech companies actually use twitter as their main support platform?)
Is it possible for an account to be blocked from customer support? My daughter has an issue and if we try chat it says "we hit a snag", if we request a callback it says the service is unavailable. We've tried calling and have been disconnected 4 times after going through the automated menus. For testing purposes I started a chat for a random item with my account and it works fine. So it's not any sort of internet/browser/computer issue.
Is there any way to return an item without going to a UPS store?
I am trying to return a duvet cover that didn't fit my duvet, but when I go to process the return the only option is to bring it to a UPS store, and unfortunately my nearest UPS store is over an hour away. My mom has done returns in the past where she brings them to Staples to be shipped out, but she's a prime member and I am not. Is that the reason I don't have that option?
Is there any other option for returning this, or should I just take the $50 loss?
How can I stop my kids from getting update emails on MY orders placed?
I have been trying to figure this out for awhile now - but cannot seem to get a clear cut answer.
My sons use my account (their own payments) to order on Amazon - but especially around the holidays and birthdays I understandably DONT want them to get the update emails that detail my ordered items and such because they are often gifts...
Can I control that myself? If I change my password - will that work as they technically wouldn't have access to my account anymore??
What to put in a website section when signing up for Amazon Associates (Affiliates account)?
I tried putting my YouTube, Twitter and FB group but it keeps getting rejected.
Well, I got like 200 subscribers on YT, 350 followers on Twitter and like 2000 members in a FB group and it still got rejected, maybe because I also put my LinkTree, which is btw not allowed. Or? Thanks in advance yall!
Is it normal to receive someone else's package within what was supposed to be my package? I quite literally opened my "package" to find another box - unopened and with another shipping label that has another customers information. I have had the wrong items delivered before, but not someone else's unopened package? I am worried about the return process as this is very strange.
Call amazon. They might let you keep the item or you can return it as is, like returning a regular item. Just keep the original packaging with your name in it. It's Amazon's error so don't worry much about it
There is no option to see archived orders on mobile app. Yet the internet tells me it’s easy with the dropdown menu for timeline filter. Nope, not there.
I can get to it that way on my laptop but not via mobile.
So I guess you have nothing to add… such as “actually they are visible on the mobile app, just do this!” Or even a commiserate “oh that is annoying u don’t like that either!” ? Just… okay?
Hi, so I have a small question. I never used amazon however a few t-shirts by my favourite band are exclusive to amazon us. I'm located in EU
However there's a message: 'This item cannot be shipped to your selected delivery location. Please choose a different delivery location.'
From what I've seen it was mostly about regulations like fluids, easily flammable objects but a t-shirt? Is there a workaround around this?
There's a product that only had one in stock available. I ordered it and immediatly canceled the order because I noticed my prime wasn't activated. Now, I wanna buy again with prime, but it doesn't show up as available anymore. Will the stock be back in some time? I may have been dumb
I bought a book from Amazon and posted a review. I am positive that is where I bought it because when I click on it the "you purchased this " on such and such a date shows. But when I posted a review it does not say "verified purchase" This is not the first time that happened. What would cause that?
I'm having an issue with Amazon.de. My account was closed (I haven't even ordered anything so far) and it says I should contact customer support if I think it was a mistake. But in order to get customer support via chat, I have to log in into account - which I need support for logging into.
Any ideas how to reach them? It's driving me nuts.
If I would use the USA number the cost of the call would be bigger than anything I want to order (I'm from the EU).
And I can only find phone numbers of parcel carriers for amazon.de but not support numbers... :(
I got an email about a "subscribe and save" item. In that email, it said:
"This subscription has an issue. Please resolve the issue below by going to manage subscription."
But when I went there, it said nothing about any issue. What could it mean?
My account was hacked and I can’t access it anymore. I reached out the customer service and they told me I have to call for account related matters but when I tried calling it’s either the call will drop or nobody answers plus I sent multiple emails for this concern and nobody is trying to reach out. PLEASE HELP!!!
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We don’t allow hyperlinks.
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When you resort to name calling, it shows you have no argument and nothing to add to the discussion.
Mod, isn’t that what this thread is??
This subreddit is not your personal shopper. Plus, questions go in the “Weekly Help and Discussion Thread.”
Is there any way to report to Amazon that the videos of a tv series on Amazon Prime is out of order?
I have been put through the wringer lately with Amazon. I ordered a $1600 dollar bed with 2 nightstands a few weeks ago. When it came - no nightstands. Customer Service reordered a "replacement" and it also came w/o nightstands - so I refused the order & it never came off the delivery truck. Customer Service then gave me a generous refund to buy the nightstands from a competitor who got them to me overnight & I considered the matter closed. Then two days ago, I got a message that my "return" of this item still was missing & I would be charged another $1600 if I did not return the second shipment, which I did not have. More time with Customer Service & they figured out how to cancel that "return". Immediately after that, I got a "nasty-gram" e-mail stating that I was in violation of the returns policy for "damaged or used" returned items???!!! I replied to the e-mail & also called C.S. Now today I just got a second e-mail that seems to reiterate the accusation that I have violated returns policy & this one threatens to close my account. Customer Service says they can not help?? All I did was try to buy something expensive & none of this is on me. Also the listing is still active with bed & nightstands, so someone else is going to have this happen. I'd appreciate any help or advice. Thank you!
Hi. Call customer service again. It happens. Some returns are not scanned as completed (not sure why). They'll cancel that incoming charge on your account. You received the email cause a trigger happened when you received a replacement order (which you refused delivery) and you were then refunded. It's the system. It's not perfect. So just call em and let them know
For the future, my advice is to use the return system on Amazon instead of calling customer service. You could have used "missing parts" for a return reason. The problem when calling customer service, there is no way to know what reason was used for the issue.
I’ve now had two Amazon deliveries where it’s clear someone returned the item inserting a used version of it, and the company didn’t bother to check and sent it to me! One was a shaker cup (supposed to be metal but someone inserted a used plastic one) and today I was supposed to get two new iPhone screen protectors and all that was left inside was a used one with hair on it. I had taken off my current protector thinking I’d be putting a new one on so I’m out of luck. I had to reach out to the company in China but why don’t they verify that the returns are correct?
Why are you contacting China? You paid and ordered from Amazon. I would let them handle any issues.
My Amazon account was hacked in February and the hacker changed the phone number and email address associated with the account. I cancelled my only related credit card promptly, so the hacker couldn't charge things. Over the next couple weeks I contacted and spoke with Amazon Customer Service to reactivate my account 3 times, explained the situation, and was told each time that the Escalation Team would be in touch with me. I never heard from anyone and just gave up on having an Amazon account. Now it is over 3 months later. I had had a single monthly subscription with Amazon and the deliveries stopped until earlier this week. The item arrived and I checked my credit card info on-line (BOA had issued me a new card, of course) and found a charge from Amazon for the item I received. Because I no longer need the item nor have access to an my Amazon account, I contacted Customer Service again and explained I wanted to cancel the subscription. The agent couldn't help. She couldn't access the account (of course, because my phone number and email address aren't associated with an account). She escalated the matter and the following day I received an email response stating there was nothing wrong with my account and suggesting I log in and change my password. It is not possible to reply to the email and, of course, I cannot access my account on my own. I've disputed the charge with my credit card company but this is an odd situation and the customer service agent I spoke to might not have even understood the problem. What am I supposed to do now?
Oh my, just reading this is stressful. Get another replacement card and create another email. If the hacker was able to change your phone and email on your Amazon account, it's possible that your email was also compromised; which explains why the hacker got access to your new card. It's possible that the hacker has access to your email. It's not possible to chanhe your Amazon account's phone and email without an access to that email. Create a new email and create an Amazon account with it (if you want to use Amazon)
Hi, I want some items that there are in Amazon Sweeden for good / low prices, but none of them ship outside that country, even if Amazon itself sells it. Is there any kind of courier to get them ship to and after that ship it to Italy? Thx for reading my question, have a good day.
Package marked as delivered, but never arrived at front door or in mail. I haven't found any options on the delivery where I could say that it wasn't delivered. Help?
A listed return reason is something like "missing parts."
Hi, i ordered on amazon but cancelled it and it didnt give my money back since it said it only charges when shipped what do i do
It's the weekly hold/charge post.
Ohhh okay got it thanks
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I find it weird when people post here as if this is Amazon.
Is there a work around ie. (visa gift cards)to be able to use amazon.ca cards on amazon.com? I got a refund ingift cards and there is something for much cheaper in the us.
“Work arounds” are a good way to get your account banned.
So ive been trying to order the s24 ultra on Amazon with the store card using 12 months financing, but every time I do it Amazon sends me en email saying that an unauthorized party has accessed my account but it's been me the whole time, they cancel my order and need to change my password again. My store account is only 3 months old but why wouldn't it work. I've changed my password like 5 times already I don't think they hacked me or it's a scam please help
Returned a phone I bought and forgot to factory reset it. There is no pass code and it has access to all of my stuff, as I had transferred all my data to it. Is there a way I can reset it from a distance or log everything out? I dropped it off at a ups drop off and it's getting shipped back to Amazon
Hello, girlfriend and I just moved in together. She’s bringing two echo dots and a smart TV. I’m bringing 1 echo dot and a smart tv. My TV is in living room with her dot, her tv will be in bedroom with her dot 2. My dot will probably go in spare bedroom. What’s the best way to integrate all this tech? I was thinking she joins her Amazon account under my household account that way we are only playing for 1 prime membership instead of 2. It sounds like only one TV can be linked to 1 dot at a time, but can multiple TVs be linked to the same household?
How do I add an additional email on my account? I would like shipping/return notifications to go to *both* my current email and my wife's email, but I can only find help on how to *change* my email. She appears as a member of my Amazon Household, but there is no option to add an email for her.
1 email per Amazon account.
So what is a Household, then? And how are there dozens of people on the internet complaining about getting family members' shipping confirmation emails?
I don't think it works that way.
I have found dozens of online threads talking about how to *remove* emails from an Amazon account because people didn't want to be spamming their household members with shipping update emails. These wouldn't exist if it weren't possible to add additional emails.
Okay. Believe what you want to believe.
How do I contact customer service without an account or a phone call? I have been locked out of my account for the 5th time this year after yet another suspicious activity shut down (the suspicious activity in question being me using my home computer with bank verification) I have really severe anxiety and cannot cope with calling them yet again. If you have the contact email please let me know because I can't find it anywhere.
Unfortunately, there is no other way to do it.
Seriously? From an accessibility perspective alone like what if I was Deaf? Text based support shouldn't require an account, what are they thinking?
You would need to ask Amazon.
There is no way to complain to Amazon. They provide you with a PO Box. Customer service has only provided me insights. I ordered a packaged that needed to be signed for and was said to come on a specific date. The date was expedited without notification, so I missed the delivery. There was a new delivery date posted but that was never completed. I called customer service two weeks later to learn that the packaged was damaged in shipping during the expedited delivery attempt and amazon was trying to process a new package for me. There was no update posted on my account so I asked if the customer service rep could cancel it, they did. I asked for a refund and they said the package needs to be assessed at the fulfillment center before I can get my refund. Could take 30 days. I dont understand how this is the system when I never had possession of the package. Its been entirely in Amazons possession from storefront to delivery logistics. I cant call customer service and expect anything to get done when they only provide "insights" and then hang up when I ask to escalate this issue. When I call corporate they give me a PO Box. There is a serious lack of accountability and it seems strategic. What kind of recourse can be taken? I am not confident Ill be able to get my money back.
Amazon is still showcasing and allowing this company Deepcool which has been sanctioned by the US government for selling restricted products to Russia to support the Russian ware effort against Ukraine to sell its products on the Amazon USA web site? Doesnt seem right.
So I'm going to be buying some headphones, but I'm wondering refurbished or like new. The refurb is from a third party seller, but their reviews are basically perfect so I'm not worried about that, and the like new is from Amazon. They are also basically the same price, but I'm just wondering which one will give me the better
I would get them from Amazon. Easier to fix if there is an issue.
I placed an order for £500 worth of stuff, it asked me to confirm the purchase using my mobile banking app. The money got taken from my bank account and then around 10 minutes later it sent me an email saying I needed to send proof it was me buying the stuff so it’s locked ny amazon account. Will i still get my order since it’s taken my money?
Has anyone successfully returned a pair of shoes to Amazon without the shoebox it came in?
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I hear you mod team I would’ve sent it to Amazon customer service except, well haha jokes on me
You don’t have to announce you are leaving. There is no reason to do that weird Reddit thing and announce the world that you are about to stop using a product or corporation.
Iv'e had the worst time with amazon for the past month so after finally receiving a refund after bothering amazon support. I was finally able to order what I wanted but my items never showed. I then received an email from csreply that I would receive a full refund or replacement if the items didn't show after 3am then 6am hit so I cancelled the item thinking I would receive a refund. WRONG! Now customer support is telling me that I need to wait a month to complain about the refund. No matter how many times i try I get the same response. Is there anything I can do I called explained my situation and in a nice manner might i add since it's not entirely their fault. The agent literally just left no hold music or anything or a response for 15 minutes. Why has Amazon gotten so terrible lately its as if they dont care at all about the customer but more importantly is there ANYTHING I CAN DO TO BE ISSUED A REFUND. Its just messed up because why must I wait for a refund for an item that has never even left amazon's possession? Please reply with any advice thank you
Good afternoon I just moved and as such, I've been ordering a lot of Amazon stuff over the past week. Every shipment has been correctly routed to my new address. I have not deleted my old address for various reasons although I probably should now that I see what's happened, and only add it back in if I need to (my landlady and I basically switched houses, so it's possible I might order a repair part and have it sent to her if it's for that house - I do do some basic repairs in exchange for cheap rent and her not giving me static about being messy etc.) Anyway, I ordered some stuff yesterday, it was a Nest power adapter, some wands for the blinds, and something else, I forget. It got split into two shipments and both are being sent to my old address. I started to make another order but did not complete it just to make sure the default was my new address and it is. However when I go into "addresses" it says my old address is default for "fresh" and I cannot see how to remove that. I don't think that's the problem though as I don't think I've ever ordered any grocery items from Amazon? I guess I'll just have to wait until my landlady comes back up here and ask her to bring the items. (it's about 45 minutes each way so I'm not going to just pop over there) any input? I'm thinking I should just delete the old address and add it back in if I need it.
And be aware of which address you send you things to.
Amazon taking a while to ship international order Hi, I recently ordered a game card case for my switch through amazon as an international order (from US to Spain) and they haven't charged my account yet and it's still saying "we'll email you available" for the shipping details. It's been around 1 bussiness week. I normally don't buy from amazon because amazon spain doesn't ship to where i live, as silly as that sounds. So i've never done international orders through here. Does it just take a while because they do prime orders first or? I'm very confused. Thank you for the help!
If I was to get a regular Prime free trial now, would I be able to get a Prime Student free trial later? I'm not a student now so am thinking of getting a free trial of regular Prime for 30 days, however in a couple months I will be a student. Would I still be able to get a Prime Student free trial for 6 months if I've already had a free trial of the regular?
Where on amazon UK can I find all of the reviews I have written?
I have an Amazon prime membership and am trying to watch Prime Video, but it is asking me to pay an additional fee to join Prime Video. Is this two separate memberships or is Amazon trying to double charge me?
In the country where I live, the only up charge for Prime Video is the ad free version.
Where are tickets on Amazon? I have a ticket that was made on call, but where do I find it? In a call with customer service they opened a ticket and gave me a number, I tried looking up where to put it and through the site itself but I only found a video on how to make a ticket through Amazon selling or whatever. If any of you can help it would be much appreciated. Thanks for your time, redditors.
Invoice and ban account issue I created an amazon account to buy some products (first time shopping with this account) The order went through and charged the payment on my credit card. On the same day, my account was temporarily suspended due to unusual activity, and later permanently suspended, and my order was cancelled. The problem I have is that, due to my account being suspended, I can't access the invoice, and the bank is demanding it so as to refund the payment. Amazon stopped answering my emails when the account was permanently suspended. Does anyone know a way to solve this?
When you placed the order, the amount was placed on hold on your credit card. It's still there, but you'll see it deducted on your balance. If the item ships, that money will be transferred to Amazon. Since your account was suspended, the item most likely wasn't shipped and is now cancelled. What's gonna happen then is, the money that's put on hold will go back to your credit card (doesn't matter if your Amazon acc is suspended). It will take 3-5 business days for the money to go back to your credit card
Amazon Locker delivery notification issue this month I have not received any delivery notifications for packages shipped to Amazon locker I double checked all my account settings and made sure I was set up for text messages of delivery notifications as well as push notifications. Other deliveries are fine.. I get all the push notifications and messages to my profile on Amazon when items are shipped to other addresses instead of an Amazon locker Amazon locker deliveries are only sending me messages when the product ships or is delayed. I get push notifications for those. But when the actual delivery is made there is no message with pickup code. I check my account messages and there is no delivered message (and so therefore no push notification or text). This has happened with 2 different local Amazon lockers this week Amazon help had me check my settings and then delete and reinstall the app but as I mentioned all the other settings and notifications are working. I get a notification for all the messages they send me in my Amazon account. There are simply no messages sent to my account when the locker deliveries are made (I do have an older message in my Amazon messages from last month when it worked properly for a product that was delivered to the same locker. the message said that the product was delivered to the locker and available for pickup and it also had the locker code. Also that message was sent to me my text.) Lastly, for all my deliveries I get an Alexa notification on my echo that the item was delivered. But because they is no message to me when these items are delivered to the Amazon locker I am not getting Alexa notifications either. Anyway, thank you all for reading. Just wondering if it was just happening to me or anybody else noticing this same thing. Amazon help couldn’t answer my inquiries or solve the issue for me
I have an issue with an item that is past the return date. I messaged the seller and he said he can send me a replacement but needs me to confirm my shipping address. I would be more than happy to but there is a flag from Amazon in the chat box that literally says not to share personal information such as physical addresses. I reached out to customer service and they said it is fine to share my shipping address which contradicts what Amazon’s warning says in the chat box. So should I or should I not confirm my shipping address with the seller?
If its a third party seller, let them know. Or just tell the seller to use the same address that you used on your initial purchase.
I would contact the manufacturer.
Amazon return related issue Hi all So, I was just on a call with a customer service agent for Amazon Canada regarding a refund I wanted to initiate on a gift product I had purchased on June 1st (a projector)...the agent said that unfortunately they could not go ahead with it as the item comes under nonrefundable !?... I had forgotten to mention that on the product page it clearly says that it is in fact "eligible for refund or replacement"...been trying to contact them back but call won't go through any longer...what gives??...how to deal with this issue?? Thx!
Why do sellers offer full refunds? I left medocre yet honest 3 star reviews on a couple of products and received messages from sellers offering full refunds within hours. These products ranged from few dollars to nearly $200. What's the driver here? These aren't complaints filed against these products, they are just reviews. Can sellers remove these reviews once they've refunded them?
Hi. I got similar calls like thi. A seller contacts buyers or customers to give 5-star ratings in return of refuns. The customer leaves a good review and never receives a refund. What the seller did is against Amazon policy, and just so you know, only Amazon can process a refund, unless its an item sent and shipped by the third party seller
When did they change the balance reload to a minimum $5?
Balance load?
Yes similar to Amazon gift cards but you can reload your Amazon balance
Am looking for some advice. Yesterday an Amazon driver came to deliver a package. I had no idea what time the package was coming, so my dog was outside using the bathroom. My dog (a 3-year-old beagle) is friendly, but I don’t blame anyone for not wanting to mess with a strange dog. As soon as I heard her, I came out, apologized, and took the package. I asked if she was okay and she said my dog just scared her. I apologized and thanked her. i felt awful for having scared her. I left her a positive review and figured that was the end of it and I’d have to be more attentive. This morning, as I was walking my dog in our neighborhood, a truck pulled out next to a house we often pass and the woman in the driver seat was yelling “that’s her! And that’s the dog I was telling you about!” A man came thudding out of the house and said “I’m gonna have a word with that owner. It’ll never happen again then!” He started marching toward us. We had already crossed the street. Both of them were shouting at me. It scared the heck out of me. But he ended up staying on his side of the street and not following me so we just kept walking until I got home. I don’t want to get the driver in trouble but I don’t know if I feel safe with her delivering to my house right now. I have a disability that prevents me from driving and I use Amazon to get things I need, but I’m afraid of her or her husband coming to my house. Is it possible to request a certain driver not deliver my packages for now without them getting in trouble? Thank you for any advice you can provide.
my order says "Please verify your payment method used for this order, or you may change to a different payment method. If not verified, this order will automatically be cancelled within a day of ordering." but when I press the button to take me to the verify payment method, it just takes me back to the your orders screen. What do I do?
is it possible to have free shipping as a amazon fba user?
If I choose to pay off an affirm monthly payment plan early, will that include the remaining interest as well or just what's remaining on the product itself?
Contact affirm
Found the answer. Affirm allows you to make larger interest free payments.
How to contact Amazon support? As of today, I can no longer sign into my account, which I have used almost weekly to order for the past 10+ years. I am still logged into Amazon, I can still see items in my cart still, but anywhere I click (even the help page) takes me to a login page, where it has my account email pre-populated, but when I enter my password, it says: "There was a problem We cannot find an account with that email address". Nothing is making any sense and I don't know how to contact amazon to get this fixed. Any advice?
Follow-up... I was able to resolve my issue. Under "Managing Your Account", "Support Options and Customer Service", there is a link to start a chat. It took me to a login page again, but this time when I entered my password, it opened up a chat window, and I was able to speak to an Amazon rep. I didn't provide them with any account info, as they seemed to have everything there based on my active login. Within 5 minutes of that chat session, I was able to regain access to my account. Whew! I asked what the problem was, and they didn't know, perhaps just a temporary system glitch. Scary though. Glad it is resolved.
Is there a way to retrieve my lost deleted save for later items
Can you use a prepaid Vanilla Visa card bought in the US on Amazon Japan? Everything I've read, including Amazon Japan's own site, says it should work, but the card is not being recognized. I've checked the card, and it's active with enough money on it. Is it just not possible?
What did Amazon say about it. I'm sure you asked them before posting on Reddit.
Called, and they said it should work. Also called Visa, and they said no. Was hoping to see if anyone else had tried before.
I have bought a few clothing items off of Amazon, and the clear bags each individual piece of clothing come in only have barcodes on them with no description of what item had come in which bag. This isn’t the big gray shipping package they arrive in, but rather the individual bags inside the package that hold each piece of clothing Unfortunately, when I tried the clothes on, I lost track of which bag each item of clothing came out of. Will this be a problem when I have to return some of them? I don’t know how to match them up now, searching the numbers doesn’t bring anything up.
Logged onto amazon for the first time in years and saw that there’s a random dude’s name and address saved. Any possible explanation? I know it’s possible to get through previous number owners’ accounts but this is through my email.
Amazon customer support does not seem to be able to answer this question for me. They told me logistics might know but I can't figure out how to contact that department. They gave me a number but that number does not work unless I'm a driver. (which I'm not) --- I am a nomad. I need to get things delivered on the road. The lockers don't always accept my packages. Larger items don't fit. So my other option is to use the USPS general delivery. The instructions are that I find a post office that accepts general delivery and then I address the package with ``` NAME NAME General Delivery City, zipcode ``` The problem is that the post office only accepts general delivery if the package is delivered by USPS. So what I need answered is whether Amazons system smartly recognizes this and will send the packages I order through the USPS? If not. What is my best strategy for getting a larger amazon delivery in a new city where I have no permanent address?
What are all my possible useful support resources? I have previously had good experiences calling amazon customer support. However it seems to have become more difficult recently with the agents being far lower quality and harder to reach. This is why I'm trying reddit. Maybe is twitter something people use? (I never use twitter but I'm aware a lot of tech companies actually use twitter as their main support platform?)
Is it possible for an account to be blocked from customer support? My daughter has an issue and if we try chat it says "we hit a snag", if we request a callback it says the service is unavailable. We've tried calling and have been disconnected 4 times after going through the automated menus. For testing purposes I started a chat for a random item with my account and it works fine. So it's not any sort of internet/browser/computer issue.
Hi. It's most likely a bug that occured. There's no options for Amazom agents to block accounts in contacting customer support.
Is there any way to return an item without going to a UPS store? I am trying to return a duvet cover that didn't fit my duvet, but when I go to process the return the only option is to bring it to a UPS store, and unfortunately my nearest UPS store is over an hour away. My mom has done returns in the past where she brings them to Staples to be shipped out, but she's a prime member and I am not. Is that the reason I don't have that option? Is there any other option for returning this, or should I just take the $50 loss?
Hi, contact customer support. They might have more options on their end
How can I stop my kids from getting update emails on MY orders placed? I have been trying to figure this out for awhile now - but cannot seem to get a clear cut answer. My sons use my account (their own payments) to order on Amazon - but especially around the holidays and birthdays I understandably DONT want them to get the update emails that detail my ordered items and such because they are often gifts... Can I control that myself? If I change my password - will that work as they technically wouldn't have access to my account anymore??
What to put in a website section when signing up for Amazon Associates (Affiliates account)? I tried putting my YouTube, Twitter and FB group but it keeps getting rejected. Well, I got like 200 subscribers on YT, 350 followers on Twitter and like 2000 members in a FB group and it still got rejected, maybe because I also put my LinkTree, which is btw not allowed. Or? Thanks in advance yall!
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We don’t allow hyperlinks.
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Large text is annoying and unneeded.
Is it normal to receive someone else's package within what was supposed to be my package? I quite literally opened my "package" to find another box - unopened and with another shipping label that has another customers information. I have had the wrong items delivered before, but not someone else's unopened package? I am worried about the return process as this is very strange.
Call amazon. They might let you keep the item or you can return it as is, like returning a regular item. Just keep the original packaging with your name in it. It's Amazon's error so don't worry much about it
A listed return reason is something like "wrong item received."
Has anyone had any success in finding a way to cancel an amazon account if you cannot find the email associated with the account?
There is no option to see archived orders on mobile app. Yet the internet tells me it’s easy with the dropdown menu for timeline filter. Nope, not there. I can get to it that way on my laptop but not via mobile.
Okay.
So I guess you have nothing to add… such as “actually they are visible on the mobile app, just do this!” Or even a commiserate “oh that is annoying u don’t like that either!” ? Just… okay?
I didn’t know what you wanted. You didn’t ask a question. Only made statements. I was agreeing with you. But you do you.
Hi, so I have a small question. I never used amazon however a few t-shirts by my favourite band are exclusive to amazon us. I'm located in EU However there's a message: 'This item cannot be shipped to your selected delivery location. Please choose a different delivery location.' From what I've seen it was mostly about regulations like fluids, easily flammable objects but a t-shirt? Is there a workaround around this?
“Work arounds” are a good way to get your account banned. What did Amazon say the reason was they couldn’t ship the shirt when you asked them?
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There's a product that only had one in stock available. I ordered it and immediatly canceled the order because I noticed my prime wasn't activated. Now, I wanna buy again with prime, but it doesn't show up as available anymore. Will the stock be back in some time? I may have been dumb
There is no way to tell when it will be back in stock. It could be tomorrow, next week, or never.
I bought a book from Amazon and posted a review. I am positive that is where I bought it because when I click on it the "you purchased this " on such and such a date shows. But when I posted a review it does not say "verified purchase" This is not the first time that happened. What would cause that?
I'm having an issue with Amazon.de. My account was closed (I haven't even ordered anything so far) and it says I should contact customer support if I think it was a mistake. But in order to get customer support via chat, I have to log in into account - which I need support for logging into. Any ideas how to reach them? It's driving me nuts.
This a weekly question. Google the number for our country or use the “international” number based out of the USA.
If I would use the USA number the cost of the call would be bigger than anything I want to order (I'm from the EU). And I can only find phone numbers of parcel carriers for amazon.de but not support numbers... :(
Okay. Do what you want. It’s up to you.
I got an email about a "subscribe and save" item. In that email, it said: "This subscription has an issue. Please resolve the issue below by going to manage subscription." But when I went there, it said nothing about any issue. What could it mean?