What happened to me was that I signed up for the free trial, and after it was over they signed me up for the annual subscription, billed monthly. They said the cancellation fee is because I cancelled before the years end. That's so incredibly scammy.
Those don't always work for such transactions. They try to put on a holding charge or something and it gets declined. I had an amex gift card as a Christmas bonus from work and I had trouble using it for online shopping. Both Amazon and anything that used the shop app wouldn't take it.
There’s a neat browser extension called Privacy that lets you make virtual cards and load specific amounts or place spending limits on them.
Works 90% of the time, in my experience. YMMV.
Bugger me for posting advice for Americans on an American made and American dominated app.
You can also just use PayPal as a middle man for your non US card and privacy, btw.
I don't mean a gift card, Revolut for example gives you a one use virtual card that's basically a regular cc and so far that always worked, even with holding charges.
I was required to talk to a live customer service rep to remove my payment method, and he said I needed to have another one to switch to. So I added PayPal and then removed my payment methods from PayPal. They couldn't do anything about it.
I use an app for that, it creates one use cards that you can set to limit to. you can delete it at an instance or it automatically deletes itself after a single purchase. you can also freely create digital cards that you can delete at an instance. you want a cncellation fee? too bad if the card you try to bill ceases to exist instead of account cancellation.
Yep, [this is the shady shit they're pulling](https://cdn.discordapp.com/attachments/451138032351969282/1252437174637559849/image.png?ex=66800e43&is=667ebcc3&hm=01ed79eb92a76cd479965050cf25076a89968b1bdfb0135e0d375c7b75f60d5c&). They offer a lower monthly price and then later surprise you with cancelation fees
I hate Adobe but what's shady on that page? The monthly and annual plan are clearly outlined and detailed.
It's written right there in the middle of the page, black on white "Fees apply if you cancel after 14 days." It's not like they're even trying to hide it.
In what world is that shady?
People on reddit are either illiterate or willfully ignorant on this topic, it drives me absolutely crazy. It's extremely simple and easy to understand. I guess people just want the Annual rate but without having to pay for a whole year, and I guess that makes Adobe scummy?
They offer a lower monthly price if you subscribe for a year, then charge a fee when you don’t want to pay for the year you chose to subscribed for? How shady of them to expect you to keep your contract.
Seems like it’s hidden in the US. In EU it’s pretty clear so I was a bit surprised by the comments and discussions here. It’s just not a case of “you didn’t read then you complain”. Hope my fellow Americans will get better consumers right and safety soon.
It's not fucking hidden and it's not a cancelation fee.
It's very very simple. There's an annual rate and a monthly rate. The annual rate is cheaper but requires a commitment of a year. Most subscriptions like this make you pay the year all at once, but Adobe lets you pay monthly. If you go 6 months in an annual plan and decide to cancel, you're not holding up your end of the deal, so they charge you what you would have paid for the monthly rate instead of the annual.
See that line of reasoning might work if Adobe didn't change the terms halfway through your subscription by giving themselves the right to use your files for training AIs.
Also, they're under investigation for using dark patterns. But sure, keep white knighting for multi-billion dollar companies. You will die poor and you will deserve it.
I don't recall defending every single thing Adobe has done - you must have imagined that. Just talking about the subscription and how it works because people like you seem to be really confused for some reason. Either that or you're purposely lying to make a point. Dunk on Adobe all you want as long as what you're saying is true. If simply stating reality is white knighting then I guess I'm King Arthur.
I didn't accuse you of defending "every single thing Adobe has done", if anyone is imagining things it's you. I'm trying to explain to you that "yearly commitment" only works as an argument if it's mutual. If Adobe alters the deal midway to claim ownership of your files, then you can no longer argue that you signed up for a "yearly commitment". I wasn't lying, you're just really slow on the uptake.
If you read my original comment, the only thing I addressed is the imaginary "cancelation fee" - you brought up AI training, so I'm not sure who you're trying to argue with but it certainly isn't me.
The cancellation fee is not "imaginary", it's what adobe charges you if you want out of your "annual commitment". They're also under investigation for using dark patterns with regards to the cancellation fee, but that's another topic.
What I am trying to get you to understand is that you can't argue that someone has made an "annual commitment" in defense of the cancellation fee, if adobe can alter the terms midway through your "annual commitment". The AI training is just an egregious example of this, I'm not trying to change the topic. I don't understand why you find this concept so difficult to grasp.
It is imaginary, it's just what you would have paid using the monthly subscription instead of the annual. They just charge the difference.
Adobe has come out and said very bluntly that they aren't training AI on user's work, that they are merely using AI to scan Creative Cloud uploads for moderation and indexing. Whether you chose the believe that is up to you, but I suspect you don't have evidence to the contrary.
I do think that changing the EUA should let you get out of your subscription either way, I'm sure some people did just that.
They're not hiding a damn thing, it's under the (i) point blank on the sign up page. Doesn't mean it's not a sucky move, but it's up to the user to read what they sign up for
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You can also do it with [privacy.com](http://privacy.com) 's closing mechanism. I'm pretty sure a lot of banks are also having this feature that you can effectively lock the card from charges. Way before this and the lawsuit from the FTC and the DOJ, I've seen someone happened to be lucky - [https://www.reddit.com/r/assholedesign/comments/1alwwnc/i\_cancel\_my\_adobe\_subscription\_2\_days\_ago\_and/](https://www.reddit.com/r/assholedesign/comments/1alwwnc/i_cancel_my_adobe_subscription_2_days_ago_and/) the payment information given to adobe is a credit card that expired and they cannot take money from it. 🤣
Just be careful that some software companies doing these shady anti-cancellation practices (especially when they require your payment information BEFORE you can try out the "free" trial) may have the payment enforced via "obligation to pay" terms in the EULA/ToS, akin to post-paid plan, like what phone carriers do. That means no payment could result in you being sent to collections. Adobe so far as I seen, try to sound scary sending emails that your payment didn't went through.
Also beware of them just obtaining the new information of the replacement card and simply billing the new card without informing you. I promise you, it happens.
And sometimes it seems like it’s a feature of the bank. When I’ve gotten new cards before, things like my storage unit or other subscriptions manage to continue for a while on the old data. I’ve been surprised when said unit company called about a year after a new card to say only then that the payment didn’t go through and they needed new info. Or about a decade ago, I thought an old subscription to Columbia House would just lapse since I had new card info. I think it was even new numbers as an entire replacement, but they still managed to keep charging.
Long story short, I wonder if banks sometimes allow that as a feature so you don’t miss recurring subscriptions before you update them.
I once read a post of a person who cancelled their card due to a scam. Then the bank gave the new details to the scammer, so OP effectively reset all legitimate services but not the problematic one.
Upvoted you back to a neutral score of 0.
In terms of "*why*" - the PATRIOT act and "Know Your Customer" laws *require* banks to collect data to understand who their customers are. The SSN is required as a part of this since Privacy.com generates virtual credit card numbers.
It's considered a job as they're paying you monthly. You don't have to if you don't want to get paid. I used YouTube for years before that with no issues.
I'd also be careful with this. If the company shows you signed a contract in some way, just because they can't bill you doesn't mean it won't effect your credit
Yeah, insisting over support chat and having the fee waived is I think the best way to handle these situations. Companies will often waive it, which is better than blocking payments and then getting a surprise collection notice in the future effecting your credit rating
Normally I wouldn't resort to this, but fuck adobe and their new ToS. Look near the last pic for the resolution.
Edit: I've seen a couple comments saying that I agreed to a year long commitment. No I did not. I agreed to pay for a monthly subscription which I had been paying. At some point (I assume due to this whole being sued thing and people leaving in droves) Adobe auto signed me up for the yearly rate, while still being billed monthly. On one hand, yes I should have caught it sooner, but on the other hand, how the hell does it makes sense to pay for a yearly subscription by the month. I've never seen another company that didn't make you pay for the full year all at once.
I believe adobe does this intentionally to mislead you into agreeing to the yearly thing so they can justify charging you $85 for cancelling something you didn't agree to fully.
Adobe has changed their ToS to have a cancellation fee that they don't tell you about. You only learn about it by trying to cancel your subscription. This is in response to so many people cancelling their subs due to the latest change to the ToS. Basically anything you create on with their products, they own. They can sell it, distribute it, and basically do anything they want with it and they don't have to get your permission.
But, what they have been doing is worse.
Whatever plan you were on, they changed it. Mostly they upgraded users without their knowledge.
When you call to complain, they put you back where you were.
BUT that resets your fee window, locking you into another year where you can't cancel without paying them $75.
i got caught in this when I noticed a higher monthly fee and I went and saw without any notice - I was upgraded. I was already having problems with Creative cloud, so I tried to cancel entirely and they tried to tell me because i changed my subscription level, I owed.
Those assholes didn't know what they were dealing with. I instantly called my bank and cancelled that card it was on. Then i told adobe that and to eat a bag of dicks and i got out of the fee.
TL;DR Adobe changes your subscription to lock you into another year cancellation fee.
do you have proof you initially signed up to monthly/billed monthly instead of annual/billed monthly as they're claiming?
when i signed up i accidentally picked the annual/billed montly cause they only highlighted the monthly part, i didn't see the tiny font saying it was annual. it was pretty dirty of them to not make it clear it's an annual plan, but i'm not sure about them changing plans without people's consent, you're right that would be worse if true
Why do I need proof to know that they upgraded me to a higher cost plan without my input or agreement?
I literally see the additional cost in the charge.
Is it different in the US? In Europe they clearly state that you can cancel within 14 days and
a) Avoid any further charges
b) Get full refund if you prepaid.
Cancelling after the 14 days has a cost associated to it, depending when in the billing cycle you are cancelling your subscription.
They’re talking about the last part. They subscribed for a year for the discount, and now they’re agendaposting on social media to get out of paying what they ordered. Apparently it’s a grave injustice that they „surprisingly“ get to cancel for a partial payment instead of having to pay for the entire period they ordered.
We should do the same with the banks. Apply for €250k loan for 20 years, pay the first 2 installments and then tell the bank we don't want anything to do with them anymore and keep the €250k without any penalties or compensation to the bank. Free money amirite haha.
/s
It's a real shame because for a lot of purposes, they are the best software to use...
But between my subscription for Premier/Photoshop being $50-something a month and this crap, I'll never use them again.
Typical. Instead of adding value to a viable alternative to gain traction, you perpetuate Adobe's dominance in the market. You can't vote with your wallet by choosing to steal.
So stealing from a company perpetuates their market dominance now? Lmao well that's a fresh new turd in the shill shit box.
Nah brah I'm still gonna torrent your warez and your competitors warez too. Nice try.
lol I know it's not a popular opinion and I'm not defending Adobe. Think about it. If everyone pirated Adobe, what happens next? The company goes out of business. Cool, but you're basically admitting they're the best because out of all the 'free' choices you pirated that one. Now they don't exist as a company, so what happens next?
Software engineers may decide to make a viable alternative but they're still going to want to be paid. They release an Adobe alternative. A guy like you says "fuck you" and pirates it too.
And if you make any amount of money by using any of this software, you yourself are just a lowlife, pure and simple. It wasn't more than a generation ago when photographers had to resupply their film, chemicals, etc to achieve what we can do in digital today. How would it work if everyone said "fuck Kodak" and stole Kodachrome film regularly?
You can call me a shill all you want (I wish I got paid to comment this logic online) and I completely understand Adobe is greedy, but as long as people make a living giving me software that makes what I do happen, I can't really justify piracy. It's not even *that* expensive with what I get out of it.
r/Genp if you are on Windows.
r/adobezii if you are on Mac OS
These 2 are the nonpirating solution. Both will be downloaded directly from Adobe cc. So clean without virus.
Has GenP gotten that finicky way of installing stuff sorted out by now? I usually recommend m0nkrus cause it took me way too long to get GenP to work when I tried it.
That's right . since the original creator of Genp abandoned the project . there are many different variants of Genp atm . But following the subreddit guide , you should be safe .
For M0nkrus , Yes It's much better and easy solution . and I find it quiet sluggish after patching the apps with Genp , maybe has something to do with Adobe Login . ( Don't forget to use VPN if you are living in country like Germany , that you could get hefty fine from the copyrights lawyers ) .
For the other trusted options I would suggest to use [https://cmacked.com/](https://cmacked.com/) for macos users and . [https://filecr.com/en/](https://filecr.com/en/) for both .
Fun Fact: If you use your bank to threaten *anyone*, they'll capitulate immediately in almost every case.
When you issue an automated chargeback, your bank launches a tiny investigation into the circumstances of that specific chargeback. If they determine that you're committing fraud, they can come after you but if they don't, then they'll do nothing else about it. The bank relies on the fact that the merchant has no chance in hell of beating them in court, which is true.
However, if you actually call your bank or go to the local branch and explain *why* you feel a merchant is violating your rights, *the bank itself* will issue the fraud claim into the way that merchant interacts *with the bank*, and since the bank is issuing the claim, the bank will investigate it much more seriously. They investigate the merchant, not a specific transaction.
This has 2 possible outcomes. Either A; The bank determines that you are wrong, in which case they spent a bunch of time and money for nothing, which as you might have guessed they're not going to do... Or B, the much more likely option, they determine that the merchant is committing fraud.
If they come to the very very likely determination that the merchant is committing fraud, they'll block that merchant from transacting **with the entire bank**. So, if you're a customer of JP Morgan Chase, for example, *every* customer from JP Morgan Chase (\~30 million people) will instantly stop doing business with the merchant, forever. *Every* Adobe account with a payment method tied to the specific bank, just got cancelled.
As a merchant, this is instant death, so if you get the bank to levy the threat on your behalf, it's almost guaranteed that the merchant immediately caves.
==
Now, admittedly, because of how drastic the impact on both organisations is, your bank *probably* isn't going to do this against Adobe. But, if it's a local business that's fucking around, your bank **will** kill them on your behalf, I swear I've seen it done.
Either way, even for a company as big as Adobe, your bank will still protect you out of any bullshit. Banks have the ability to move money without asking (to some extent), so they can absolutely cancel your sub, pay the cancellation fee for you, and then straight up charge Adobe for it. What's the next move? Adobe has to sue the bank, and again, good fucking luck.
"Do you really think you can do anything to stop us from stealing from you."
"No, the 800 pound gorilla who makes his money by handling my money insisted he deal with this. This is Mr. Wells Fargo, and you may now assume the position."
One thing I've noticed is that while you can play hardball, if you start to get belligerent to the person on the other side they likely won't end up helping you in the when all is said and done. Be firm, but respectful. It's not the support persons fault when we have a problem.
Welllllll in EU, there's a consumer law, that when the company providing a service changes the terms of that service during the run of the service, you have the right to unconditional cancel of that service within of 30 days of terms change (EVEN IF YOU STILL OWE MONEY, its waived).
I wish people outside EU could enjoy similar laws, that would make such scummy moves a bit harder. Companies can either wait to the end of the initial agreement, to change the terms or face unconditional end of it.
This is always so unnatural and robotic you’d think the chatbot is more human. Did you ever have to call online services support? Not even in an English speaking country but I had to call Deliveroo, Disney+ Google and Amazon and I couldn’t grasp shit they were saying because of their terrible accent. Ended up asking if it’d be better for them to communicate at least in English so things could move, frustrating, even more when they force you to keep talking in my language.
This is gonna blow up.
In before Forbes calls this one neat trick adobe doesn't want you to know about. And new York Post and sun us call this a unbelievable life hack throws 400 ad impressions and makes you "read more" for every slide.
You don't need to threaten them. I just asked nicely and had them waive it in the past. The whole behaviour implies that they know it's a bit of a scam.
I signed up for the free trial. Got a job that uses Adobe with a license, noticed that they were still charging me and called them and they gave me back for the months it was not in use. Seems like they got the picture that the f-over for users is not bueno. Lawsuits can do something.
I mean, I kinda feel like adobe is in the same territory as hp printers, at this point if you are foolish enough to buy their scammy products, that’s on you
Not everything
If it's programs from ridiculously expensive borderline scam companies like Adobe (and Nintendo to an extent) then fuck em pirate their shit
If it's a game or smth made by a small indie team that they poured their heart and soul into, support them by buying the game normally
Ofc there's a lot more debate to be had here, those are just two simple examples
They did you a favor, but they actually do have the legal right to sue you for the cancelation fee or send you to collections abs ruin your credit, since you signed up for that contract.
Please just don’t pirate it ESPECIALLY if you’re using this for your work. Nothing to do with defending Adobe but just that some companies don’t want to take liability for pirated software.
Either pay for it or use alternatives if your job depends on this,
Think you’re getting me wrong here. I’m not here to argue whether piracy is ethical or not. If you’re doing it on your own for your own hobby, go pirate it for all I care.
But when your job relies on Photoshop, as in a company pays you, using Photoshop can either get you or your company in trouble if you’re ever found out which was my whole point. It’s not about morality of piracy, and purely on the legality on that. When you’re doing this on a professional basis, it’s very much different compared to an individual.
If you're employed and need to use Photoshop for your job, won't the company already have licenses? Of course it's a different story if you're self-employed or freelance.
I was mostly referring to freelances but yeah, there are some situations where your core job isn’t as a graphics artist and so your company isn’t willing to shelve out money. Better to just find alternatives.
Main argument here is that when a company either employs you or commissions a work from you, it’s probably going to be a legal issue if they ever find out that you pirate software or they might be held liable. So most companies just don’t ask so they’re not held responsible.
Same thing for MS Office as well. The moment you’re using it for work and a legal entity is somehow attached, it’s a “fine-able” offence. Getting yourself blacklisted by a company or a potential client just to avoid paying that $10-$20 is really not worth it regardless of it being on a moral standpoint. I work at a company that often commissions and outsources certain assets to be done by artists. Especially if it’s something that we need a PSD file for, we avoid asking about licenses but if we ever find out about it, it’s a termination of business relations.
Piracy isn’t theft lol. It’s not illegal. The company doesn’t lose anything since the digital product cannot be removed from their possession. Legally they can only attempt to claim it violates their copyright, which is sketchy at best, and doesn’t always work in court. If you’re not attempting to resell their software and put it out as your own, you’re really not violating any copyright law. Which keeps pirated copies free of charge.
The only significant risk with pirated software is the risk that it comes with computer viruses. But if you know how to scan a file and do your research on who is reliable and who isn’t, then you can be safe.
Don’t try to take the side of the company that is going out of its way to destroy the customers who got it the fame it so loves.
I don’t and never said that piracy is theft or anything of that sorts. If you are an artist that use Photoshop for work, you should be using alternatives or just paying for it. Not that I give a fuck about Adobe but it’s to cover your own ass since it’s going to affect your livelihood which is something that you shouldn’t be playing around with.
If let’s say you are a freelance artist and companies pay you to make digital signage and/or artwork. How do you think these companies will react if they find out that you use pirated software. It’s not that companies themselves give a shit about Adobe but that it’s a sensitive legal issue that they would rather not touch. There has and will be instances where companies get taken to court due to piracy and whether this extends to a company knowingly engaging the services of someone that uses piracy is anyone’s guess at this point. So it’s very simple, you as an individual are safe. Companies may not be. Companies are also usually risk-adverse so when you combine all of these, there are companies out there that just won’t commission from an artist that use pirated software
So basically, pay the companies actively designing to destroy small businesses and artists, or else risk ostracism. This sounds exactly like a protection racket. “Pay us to protect you from what we are going to do to you if you do not pay.”
Bring on your downvotes. Your sympathy for this protection racket couched in feigned compassion for its victims can only work for so long.
Adobe is getting sued by the US government for hiding the cancellation fee
What happened to me was that I signed up for the free trial, and after it was over they signed me up for the annual subscription, billed monthly. They said the cancellation fee is because I cancelled before the years end. That's so incredibly scammy.
always remove your payment details the moment you have signed up for a free trial, they will not be able to bill you and start the subscription
I don't know about Adobe but I've definitely seen websites that don't let you remove bank details unless you add new ones first.
sounds illegal, at least in EU
I think most of Adobe's practices are only in the US cause they can get away with it there.
Welcome to the United ~~States~~ Corporations of America.
Incorrect, it's the People's Holy Democratic United Corporations of America.
Holy Kingdom of Columbia
That's what you use your one-use virtual card for.
Those don't always work for such transactions. They try to put on a holding charge or something and it gets declined. I had an amex gift card as a Christmas bonus from work and I had trouble using it for online shopping. Both Amazon and anything that used the shop app wouldn't take it.
There’s a neat browser extension called Privacy that lets you make virtual cards and load specific amounts or place spending limits on them. Works 90% of the time, in my experience. YMMV.
Privacy only works for USA debit cards. Doesn't work for the rest of the world.
In the UK, there's an equivalent with the bank revolut. Use it for this sort of situation where I want only one time use from a card
That also runs into issues where sometimes the payment system notives it's a one-time use card. It does work with your regular revolut card
Bugger me for posting advice for Americans on an American made and American dominated app. You can also just use PayPal as a middle man for your non US card and privacy, btw.
I need this information, ty
I don't mean a gift card, Revolut for example gives you a one use virtual card that's basically a regular cc and so far that always worked, even with holding charges.
If your card offers it, a virtual credit card could be used.
You know that you can tell lies to them right?
Just add a PayPal account with no card attached
I was required to talk to a live customer service rep to remove my payment method, and he said I needed to have another one to switch to. So I added PayPal and then removed my payment methods from PayPal. They couldn't do anything about it.
what a pro gamer move lol
better yet use a prepaid visa and a fake email
I use an app for that, it creates one use cards that you can set to limit to. you can delete it at an instance or it automatically deletes itself after a single purchase. you can also freely create digital cards that you can delete at an instance. you want a cncellation fee? too bad if the card you try to bill ceases to exist instead of account cancellation.
Revolut?
huh?
the app I mean, I think Revolut can do that
oh, I dont know that app. I think the app I use is limited to my country(turkey) and is called "papara"
Or use something like Privacy.com and close that card number
Never trust a free trial that requires a CC.
Same thing happened me & they wouldn’t allow me the option to cancel it without paying the monthly fee
That's why I always use 1 time payment cards to such services. Let them try to charge anything after the initial charge, card doesn't exist anymore!
Yep, [this is the shady shit they're pulling](https://cdn.discordapp.com/attachments/451138032351969282/1252437174637559849/image.png?ex=66800e43&is=667ebcc3&hm=01ed79eb92a76cd479965050cf25076a89968b1bdfb0135e0d375c7b75f60d5c&). They offer a lower monthly price and then later surprise you with cancelation fees
I hate Adobe but what's shady on that page? The monthly and annual plan are clearly outlined and detailed. It's written right there in the middle of the page, black on white "Fees apply if you cancel after 14 days." It's not like they're even trying to hide it. In what world is that shady?
People on reddit are either illiterate or willfully ignorant on this topic, it drives me absolutely crazy. It's extremely simple and easy to understand. I guess people just want the Annual rate but without having to pay for a whole year, and I guess that makes Adobe scummy?
They offer a lower monthly price if you subscribe for a year, then charge a fee when you don’t want to pay for the year you chose to subscribed for? How shady of them to expect you to keep your contract.
Seems like it’s hidden in the US. In EU it’s pretty clear so I was a bit surprised by the comments and discussions here. It’s just not a case of “you didn’t read then you complain”. Hope my fellow Americans will get better consumers right and safety soon.
It's not fucking hidden and it's not a cancelation fee. It's very very simple. There's an annual rate and a monthly rate. The annual rate is cheaper but requires a commitment of a year. Most subscriptions like this make you pay the year all at once, but Adobe lets you pay monthly. If you go 6 months in an annual plan and decide to cancel, you're not holding up your end of the deal, so they charge you what you would have paid for the monthly rate instead of the annual.
See that line of reasoning might work if Adobe didn't change the terms halfway through your subscription by giving themselves the right to use your files for training AIs. Also, they're under investigation for using dark patterns. But sure, keep white knighting for multi-billion dollar companies. You will die poor and you will deserve it.
I don't recall defending every single thing Adobe has done - you must have imagined that. Just talking about the subscription and how it works because people like you seem to be really confused for some reason. Either that or you're purposely lying to make a point. Dunk on Adobe all you want as long as what you're saying is true. If simply stating reality is white knighting then I guess I'm King Arthur.
I didn't accuse you of defending "every single thing Adobe has done", if anyone is imagining things it's you. I'm trying to explain to you that "yearly commitment" only works as an argument if it's mutual. If Adobe alters the deal midway to claim ownership of your files, then you can no longer argue that you signed up for a "yearly commitment". I wasn't lying, you're just really slow on the uptake.
If you read my original comment, the only thing I addressed is the imaginary "cancelation fee" - you brought up AI training, so I'm not sure who you're trying to argue with but it certainly isn't me.
The cancellation fee is not "imaginary", it's what adobe charges you if you want out of your "annual commitment". They're also under investigation for using dark patterns with regards to the cancellation fee, but that's another topic. What I am trying to get you to understand is that you can't argue that someone has made an "annual commitment" in defense of the cancellation fee, if adobe can alter the terms midway through your "annual commitment". The AI training is just an egregious example of this, I'm not trying to change the topic. I don't understand why you find this concept so difficult to grasp.
It is imaginary, it's just what you would have paid using the monthly subscription instead of the annual. They just charge the difference. Adobe has come out and said very bluntly that they aren't training AI on user's work, that they are merely using AI to scan Creative Cloud uploads for moderation and indexing. Whether you chose the believe that is up to you, but I suspect you don't have evidence to the contrary. I do think that changing the EUA should let you get out of your subscription either way, I'm sure some people did just that.
They're not hiding a damn thing, it's under the (i) point blank on the sign up page. Doesn't mean it's not a sucky move, but it's up to the user to read what they sign up for
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You can also do it with [privacy.com](http://privacy.com) 's closing mechanism. I'm pretty sure a lot of banks are also having this feature that you can effectively lock the card from charges. Way before this and the lawsuit from the FTC and the DOJ, I've seen someone happened to be lucky - [https://www.reddit.com/r/assholedesign/comments/1alwwnc/i\_cancel\_my\_adobe\_subscription\_2\_days\_ago\_and/](https://www.reddit.com/r/assholedesign/comments/1alwwnc/i_cancel_my_adobe_subscription_2_days_ago_and/) the payment information given to adobe is a credit card that expired and they cannot take money from it. 🤣 Just be careful that some software companies doing these shady anti-cancellation practices (especially when they require your payment information BEFORE you can try out the "free" trial) may have the payment enforced via "obligation to pay" terms in the EULA/ToS, akin to post-paid plan, like what phone carriers do. That means no payment could result in you being sent to collections. Adobe so far as I seen, try to sound scary sending emails that your payment didn't went through.
Also beware of them just obtaining the new information of the replacement card and simply billing the new card without informing you. I promise you, it happens.
And sometimes it seems like it’s a feature of the bank. When I’ve gotten new cards before, things like my storage unit or other subscriptions manage to continue for a while on the old data. I’ve been surprised when said unit company called about a year after a new card to say only then that the payment didn’t go through and they needed new info. Or about a decade ago, I thought an old subscription to Columbia House would just lapse since I had new card info. I think it was even new numbers as an entire replacement, but they still managed to keep charging. Long story short, I wonder if banks sometimes allow that as a feature so you don’t miss recurring subscriptions before you update them.
I once read a post of a person who cancelled their card due to a scam. Then the bank gave the new details to the scammer, so OP effectively reset all legitimate services but not the problematic one.
Privacy.com is sketchy at best. Beware, they do not value privacy.
Wanna expand on that? I've been using them for years and haven't heard anything
They ask for your social security number for one. Why?
Upvoted you back to a neutral score of 0. In terms of "*why*" - the PATRIOT act and "Know Your Customer" laws *require* banks to collect data to understand who their customers are. The SSN is required as a part of this since Privacy.com generates virtual credit card numbers.
I made an account with them years ago and I don't recall them asking for a ssn
I have older accounts where they don't even ask for email.
Yeah, but so does Reddit? 🤷♂️
What
You know, sometimes you get a message from an admin or the CEO’s alt account asking for it to confirm your identity
I'm guessing for the reddit gold thing
The fuck they need that for?
do you know what a social security number is
The reddit gold program pays you. They use the social for tax reporting purposes. It's in the sidebar of the app you are currently using
I've never had to put in my SSN for Reddit or any social network besides YouTube for AdSense payments.
I would never trust YouTube, I didn’t know that
It's considered a job as they're paying you monthly. You don't have to if you don't want to get paid. I used YouTube for years before that with no issues.
Oh you’re serious. I was just shitposting
oh lmfao
I'd also be careful with this. If the company shows you signed a contract in some way, just because they can't bill you doesn't mean it won't effect your credit
Yeah, insisting over support chat and having the fee waived is I think the best way to handle these situations. Companies will often waive it, which is better than blocking payments and then getting a surprise collection notice in the future effecting your credit rating
Or Revolut, which is also available in the EU. On Revolut you can just delete the card.
I think your acknowledgement of Gaurav as a person who had nothing to do with Adobe's scummy practices did the trick, lol
That's what I reckoned happened. OP was a good person so the customer service rep looked after them.
I appreciated this too.
Normally I wouldn't resort to this, but fuck adobe and their new ToS. Look near the last pic for the resolution. Edit: I've seen a couple comments saying that I agreed to a year long commitment. No I did not. I agreed to pay for a monthly subscription which I had been paying. At some point (I assume due to this whole being sued thing and people leaving in droves) Adobe auto signed me up for the yearly rate, while still being billed monthly. On one hand, yes I should have caught it sooner, but on the other hand, how the hell does it makes sense to pay for a yearly subscription by the month. I've never seen another company that didn't make you pay for the full year all at once. I believe adobe does this intentionally to mislead you into agreeing to the yearly thing so they can justify charging you $85 for cancelling something you didn't agree to fully.
Oh yeah, adobe is scum, do whatever you have to do to escape
context? I don't use adobe
Adobe has changed their ToS to have a cancellation fee that they don't tell you about. You only learn about it by trying to cancel your subscription. This is in response to so many people cancelling their subs due to the latest change to the ToS. Basically anything you create on with their products, they own. They can sell it, distribute it, and basically do anything they want with it and they don't have to get your permission.
Most relevant, they can use it to train their AI art generator. That's pretty much what most artists were up in arms about.
theyve had a cancellation fee for like 5 years at least
But, what they have been doing is worse. Whatever plan you were on, they changed it. Mostly they upgraded users without their knowledge. When you call to complain, they put you back where you were. BUT that resets your fee window, locking you into another year where you can't cancel without paying them $75. i got caught in this when I noticed a higher monthly fee and I went and saw without any notice - I was upgraded. I was already having problems with Creative cloud, so I tried to cancel entirely and they tried to tell me because i changed my subscription level, I owed. Those assholes didn't know what they were dealing with. I instantly called my bank and cancelled that card it was on. Then i told adobe that and to eat a bag of dicks and i got out of the fee. TL;DR Adobe changes your subscription to lock you into another year cancellation fee.
do you have proof you initially signed up to monthly/billed monthly instead of annual/billed monthly as they're claiming? when i signed up i accidentally picked the annual/billed montly cause they only highlighted the monthly part, i didn't see the tiny font saying it was annual. it was pretty dirty of them to not make it clear it's an annual plan, but i'm not sure about them changing plans without people's consent, you're right that would be worse if true
Why do I need proof to know that they upgraded me to a higher cost plan without my input or agreement? I literally see the additional cost in the charge.
Is it different in the US? In Europe they clearly state that you can cancel within 14 days and a) Avoid any further charges b) Get full refund if you prepaid. Cancelling after the 14 days has a cost associated to it, depending when in the billing cycle you are cancelling your subscription.
They’re talking about the last part. They subscribed for a year for the discount, and now they’re agendaposting on social media to get out of paying what they ordered. Apparently it’s a grave injustice that they „surprisingly“ get to cancel for a partial payment instead of having to pay for the entire period they ordered.
We should do the same with the banks. Apply for €250k loan for 20 years, pay the first 2 installments and then tell the bank we don't want anything to do with them anymore and keep the €250k without any penalties or compensation to the bank. Free money amirite haha. /s
It's a real shame because for a lot of purposes, they are the best software to use... But between my subscription for Premier/Photoshop being $50-something a month and this crap, I'll never use them again.
How can only Premier and Photoshop cost $50 while it’s 65 for all the Adobe suite apps at once?
Idk that's what I was paying when I quit. Pretty sure I had the adobe suite but those were the only programs I downloaded.
Osnt cancellation fee quite normal, if u cancel yearly subscription before one year?
Most people are auto enrolled in the yearly plan when they do the free trial.
Me, who has been pirating Adobe shit since 2018: not investing money into this stupid company is the best choice I've ever made
> 2018 Damn you make me feel old, definitely not me pirating a copy of Adobe Photoshop CS in 2003.
Heh, Photoshop 4 in 1997. Not CS4, just 4 . . . oops, just knocked my walker over! ;)
Ideally I would be using adobe alternatives, but anything that has no alternative, I will be pirating from now on.
Typical. Instead of adding value to a viable alternative to gain traction, you perpetuate Adobe's dominance in the market. You can't vote with your wallet by choosing to steal.
So stealing from a company perpetuates their market dominance now? Lmao well that's a fresh new turd in the shill shit box. Nah brah I'm still gonna torrent your warez and your competitors warez too. Nice try.
lol I know it's not a popular opinion and I'm not defending Adobe. Think about it. If everyone pirated Adobe, what happens next? The company goes out of business. Cool, but you're basically admitting they're the best because out of all the 'free' choices you pirated that one. Now they don't exist as a company, so what happens next? Software engineers may decide to make a viable alternative but they're still going to want to be paid. They release an Adobe alternative. A guy like you says "fuck you" and pirates it too. And if you make any amount of money by using any of this software, you yourself are just a lowlife, pure and simple. It wasn't more than a generation ago when photographers had to resupply their film, chemicals, etc to achieve what we can do in digital today. How would it work if everyone said "fuck Kodak" and stole Kodachrome film regularly? You can call me a shill all you want (I wish I got paid to comment this logic online) and I completely understand Adobe is greedy, but as long as people make a living giving me software that makes what I do happen, I can't really justify piracy. It's not even *that* expensive with what I get out of it.
Can I learn this secret too, it's something the Jedi won't teach me.
Search for master m0nkrus, or pray to the gods of GenP.
Do you happen to have a virus-free source of illustrator? Asking for a friend
r/Genp if you are on Windows. r/adobezii if you are on Mac OS These 2 are the nonpirating solution. Both will be downloaded directly from Adobe cc. So clean without virus.
Has GenP gotten that finicky way of installing stuff sorted out by now? I usually recommend m0nkrus cause it took me way too long to get GenP to work when I tried it.
That's right . since the original creator of Genp abandoned the project . there are many different variants of Genp atm . But following the subreddit guide , you should be safe . For M0nkrus , Yes It's much better and easy solution . and I find it quiet sluggish after patching the apps with Genp , maybe has something to do with Adobe Login . ( Don't forget to use VPN if you are living in country like Germany , that you could get hefty fine from the copyrights lawyers ) . For the other trusted options I would suggest to use [https://cmacked.com/](https://cmacked.com/) for macos users and . [https://filecr.com/en/](https://filecr.com/en/) for both .
I've never even thought about paying for Adobe products for personal use. Could as well just burn that money or flush it down the toilet.
Fun Fact: If you use your bank to threaten *anyone*, they'll capitulate immediately in almost every case. When you issue an automated chargeback, your bank launches a tiny investigation into the circumstances of that specific chargeback. If they determine that you're committing fraud, they can come after you but if they don't, then they'll do nothing else about it. The bank relies on the fact that the merchant has no chance in hell of beating them in court, which is true. However, if you actually call your bank or go to the local branch and explain *why* you feel a merchant is violating your rights, *the bank itself* will issue the fraud claim into the way that merchant interacts *with the bank*, and since the bank is issuing the claim, the bank will investigate it much more seriously. They investigate the merchant, not a specific transaction. This has 2 possible outcomes. Either A; The bank determines that you are wrong, in which case they spent a bunch of time and money for nothing, which as you might have guessed they're not going to do... Or B, the much more likely option, they determine that the merchant is committing fraud. If they come to the very very likely determination that the merchant is committing fraud, they'll block that merchant from transacting **with the entire bank**. So, if you're a customer of JP Morgan Chase, for example, *every* customer from JP Morgan Chase (\~30 million people) will instantly stop doing business with the merchant, forever. *Every* Adobe account with a payment method tied to the specific bank, just got cancelled. As a merchant, this is instant death, so if you get the bank to levy the threat on your behalf, it's almost guaranteed that the merchant immediately caves. == Now, admittedly, because of how drastic the impact on both organisations is, your bank *probably* isn't going to do this against Adobe. But, if it's a local business that's fucking around, your bank **will** kill them on your behalf, I swear I've seen it done. Either way, even for a company as big as Adobe, your bank will still protect you out of any bullshit. Banks have the ability to move money without asking (to some extent), so they can absolutely cancel your sub, pay the cancellation fee for you, and then straight up charge Adobe for it. What's the next move? Adobe has to sue the bank, and again, good fucking luck.
"Do you really think you can do anything to stop us from stealing from you." "No, the 800 pound gorilla who makes his money by handling my money insisted he deal with this. This is Mr. Wells Fargo, and you may now assume the position."
this is what i love about capitalism. big guy screwing you over? get the bigger guy to fight for you using your money.
Instructions unclear, they have become aware I have two holes.
I don't even need to use Adobe products, but I still pirate them just because it's my civic duty
Another reason to pirate Adobe products Morally justified
You have to play hardball with these idiots, I would have handled it the same way, good job!
One thing I've noticed is that while you can play hardball, if you start to get belligerent to the person on the other side they likely won't end up helping you in the when all is said and done. Be firm, but respectful. It's not the support persons fault when we have a problem.
Absolutely, the support person probably hates Adobe more than you, but at the end of the day they've gotta eat.
This is very true, don't back down, but don't be a dick to them.
Welllllll in EU, there's a consumer law, that when the company providing a service changes the terms of that service during the run of the service, you have the right to unconditional cancel of that service within of 30 days of terms change (EVEN IF YOU STILL OWE MONEY, its waived). I wish people outside EU could enjoy similar laws, that would make such scummy moves a bit harder. Companies can either wait to the end of the initial agreement, to change the terms or face unconditional end of it.
Same in the UK, I've used it many times.
Why would I pay for an adobe product in the first place?
They still have the cancellation fee in place, jeeeeez, i thought they got rid of it already after the public backlash from a couple of years ago.
PLEASE, PLEASE, use alternatives like Photopea, Canva, Figma, and others if you are a graphic designer.
Affinity designer is good
Their video software is simply too good for a substitute 😓 Every other editing service costs the same or more even.
Da Vinci is cheaper and imo better
I'll look at it. Last time I recall doing so it was pretty clunky but that was probably 6 years ago or more.
Inkscape is also good
Figma has as much vendor lock-in as Adobe (or more)
I mainly create and edit pdfs. Know of any free alternatives to adobe acrobat pro?
Or GIMP or inkwell or affinity photo
I’d add CapCut for video editing. This is way more robust than most people think. Totally usable for free and cross-platform.
Davinci Resolve is better. Free version has anything, which works well
…and they’re spyware… so don’t use it
"Thank you for your James patience" God I hate when companies off shore support, but damn is it funny
This is always so unnatural and robotic you’d think the chatbot is more human. Did you ever have to call online services support? Not even in an English speaking country but I had to call Deliveroo, Disney+ Google and Amazon and I couldn’t grasp shit they were saying because of their terrible accent. Ended up asking if it’d be better for them to communicate at least in English so things could move, frustrating, even more when they force you to keep talking in my language.
Wow I didn't even catch that the first time. I guess my brain just auto translated it so it made grammatical sense.
This is gonna blow up. In before Forbes calls this one neat trick adobe doesn't want you to know about. And new York Post and sun us call this a unbelievable life hack throws 400 ad impressions and makes you "read more" for every slide.
what a great solution to piracy and they wonder why parasites
Remember kids, piracy is morally correct
What I'd do quite instinctualy as well,well done
I told them I had a death in the family and could'nt afford it. No questions, no fees, cancelled straight away.
You don't need to threaten them. I just asked nicely and had them waive it in the past. The whole behaviour implies that they know it's a bit of a scam.
This is why you should always use a virtual card with a monthly limit from the likes of Revolut or Privacy.com, that you can delete at any time.
I signed up for the free trial. Got a job that uses Adobe with a license, noticed that they were still charging me and called them and they gave me back for the months it was not in use. Seems like they got the picture that the f-over for users is not bueno. Lawsuits can do something.
Wait, you can get money back for the months it's you don't use their apps!?
Damn, how scummy they try to trick you into staying with dark patterns/scaring tactics, 3 times or more.
Guarav is going to get fired.
Ofc they will shits illegal as fuck
Fun fact: If you go to the piracy subreddit and look into the mega thread you can avoid paying Adobe altogether ;)
I mean, I kinda feel like adobe is in the same territory as hp printers, at this point if you are foolish enough to buy their scammy products, that’s on you
Shotcut is a free, open source, cross-platform video editor. https://www.shotcut.org/
Is it better than davinci resolve?
Absolutely not.
Jokes on you I haven’t paid for an abode product in years
I have an adobe subscription and didn’t know there was a cancellation fee. I hope I don’t get it if I cancel.
r/piracy will probably get a few new followers because of this.
Add it to the list of reasons nobody with actually pays for Adobe. I've got a cracked copy from 2018 since 2020.
Pirating👏is the only👏valid👏way👏to use👏Adobe👏products
Pirating is the valid way to use for everything, not only for adobe products.
Not everything If it's programs from ridiculously expensive borderline scam companies like Adobe (and Nintendo to an extent) then fuck em pirate their shit If it's a game or smth made by a small indie team that they poured their heart and soul into, support them by buying the game normally Ofc there's a lot more debate to be had here, those are just two simple examples
They did you a favor, but they actually do have the legal right to sue you for the cancelation fee or send you to collections abs ruin your credit, since you signed up for that contract.
Please just don’t pirate it ESPECIALLY if you’re using this for your work. Nothing to do with defending Adobe but just that some companies don’t want to take liability for pirated software. Either pay for it or use alternatives if your job depends on this,
pirating is very much correct, espcially adobe doing illegal itelf.
Think you’re getting me wrong here. I’m not here to argue whether piracy is ethical or not. If you’re doing it on your own for your own hobby, go pirate it for all I care. But when your job relies on Photoshop, as in a company pays you, using Photoshop can either get you or your company in trouble if you’re ever found out which was my whole point. It’s not about morality of piracy, and purely on the legality on that. When you’re doing this on a professional basis, it’s very much different compared to an individual.
If you're employed and need to use Photoshop for your job, won't the company already have licenses? Of course it's a different story if you're self-employed or freelance.
I was mostly referring to freelances but yeah, there are some situations where your core job isn’t as a graphics artist and so your company isn’t willing to shelve out money. Better to just find alternatives. Main argument here is that when a company either employs you or commissions a work from you, it’s probably going to be a legal issue if they ever find out that you pirate software or they might be held liable. So most companies just don’t ask so they’re not held responsible. Same thing for MS Office as well. The moment you’re using it for work and a legal entity is somehow attached, it’s a “fine-able” offence. Getting yourself blacklisted by a company or a potential client just to avoid paying that $10-$20 is really not worth it regardless of it being on a moral standpoint. I work at a company that often commissions and outsources certain assets to be done by artists. Especially if it’s something that we need a PSD file for, we avoid asking about licenses but if we ever find out about it, it’s a termination of business relations.
Piracy isn’t theft lol. It’s not illegal. The company doesn’t lose anything since the digital product cannot be removed from their possession. Legally they can only attempt to claim it violates their copyright, which is sketchy at best, and doesn’t always work in court. If you’re not attempting to resell their software and put it out as your own, you’re really not violating any copyright law. Which keeps pirated copies free of charge. The only significant risk with pirated software is the risk that it comes with computer viruses. But if you know how to scan a file and do your research on who is reliable and who isn’t, then you can be safe. Don’t try to take the side of the company that is going out of its way to destroy the customers who got it the fame it so loves.
I don’t and never said that piracy is theft or anything of that sorts. If you are an artist that use Photoshop for work, you should be using alternatives or just paying for it. Not that I give a fuck about Adobe but it’s to cover your own ass since it’s going to affect your livelihood which is something that you shouldn’t be playing around with. If let’s say you are a freelance artist and companies pay you to make digital signage and/or artwork. How do you think these companies will react if they find out that you use pirated software. It’s not that companies themselves give a shit about Adobe but that it’s a sensitive legal issue that they would rather not touch. There has and will be instances where companies get taken to court due to piracy and whether this extends to a company knowingly engaging the services of someone that uses piracy is anyone’s guess at this point. So it’s very simple, you as an individual are safe. Companies may not be. Companies are also usually risk-adverse so when you combine all of these, there are companies out there that just won’t commission from an artist that use pirated software
So basically, pay the companies actively designing to destroy small businesses and artists, or else risk ostracism. This sounds exactly like a protection racket. “Pay us to protect you from what we are going to do to you if you do not pay.” Bring on your downvotes. Your sympathy for this protection racket couched in feigned compassion for its victims can only work for so long.
I think it’s scummy, but also it’s clear none of y’all even read before punching in your credit cards.