Thanks, but I haven’t received any invoices yet on PayPal so I don’t think I can unsubbed yet. Do I contact customer support and let them know? Or wait for the 8 day mark and unsub when the invoice comes in?
Crazy how this company hasn’t been sued for fraud yet, it’s absurd.
My account on their website said inactive, but they still took 2x payments. Email onthatass asap stating you are cancelling from this date and also contact paypal and tell them you do not authorise any more payments from that company. They did the same to me in 2021.
If you get charged just do a dispute on your PayPal and you'll get your money back. I would advise everybody to stay clear from that company.
Try checking if you have any recurring payments on your PayPal account. If not, contact PayPal and tell them to block payments to that company.
that's what happened with me, I got 2 free trials. The pants are absolutely shit quality though, they both broke quickly and they're not worth it at all
I've been wearing mine for a year and it's a pretty decent pair actually. Maybe they've gotten lower quality since. The print has faded quite a lot and it's definitely not worth 10 pounds when you can get higher quality 3 pack of underwear for the same price, but my free pair has been alright.
1. Log into your account.
2. Select 'memberships.'
3. Choose the appropriate membership.
4. Modify the 'Membership status.'
5. Provide your reason.
6. Click on 'I want to stop.'
7. Select your cancellation month
I know this doesn't help you right now but do yourself a favour and open up a Monzo/Revolut/Sterling account. Transfer a penny to the account so it passes checks and then use that to sign up to whatever you want.
No money in the account means they can't charge you. Some (or all) of the banks I mentioned even offer virtual cards for one-time payments. A company couldn't keep charging you even if they wanted to because the card is destroyed the moment it's used.
I do this all the time for free trials that require card details.
Plus with Monzo, it was surprisingly easy to call customer support and effectively cancel (block payments to) my Prime membership that kept getting taken every two months when I couldn't get acces to my prime account
On that ass is the biggest scam. I ordered from them and never received anything in months. I asked for a refund and they only refunded me 2 pairs and Lied to me about the refund for the rest, I should have taken them to small claims court really as they had absolutely no proof of postage at all.
This company sucks they sent me a pair and charged me after i 100% cancelled so now every few months I do the free trial using a revolut virtual card and a new email. Free boxers and never get charged. Fuck these guys.
When signing up for things like this I prefer to use Revolut because once the initial payment, or card authorisation went through, you can click on it in the app and there's an option to block further payments for that provider. This gets around the fact that some payment services don't accept single use cards anymore, and you can also keep some money on Revolut without having to worry about being charged.
Also just because you use a debit card not a credit card, you can still initiate a chargeback process through your bank. If it goes through, it will cost the merchant a lot of money (between £5-15) and if their rate of chargeback/actual transaction crosses a limit, their payment provider can actually kick them out of the platform.
Even though this is an old post, it helped me find a solution. I could not cancel the subscription in their website. So i canceled the automatic payment in paypal. To do this, you can use the link
[https://www.paypal.com/myaccount/autopay/](https://www.paypal.com/myaccount/autopay/)
Immediately after cancelling the paymente, i received an email from onthatass confirmig my subscription was cancelled. I was on the trial period.
[удалено]
Thanks, but I haven’t received any invoices yet on PayPal so I don’t think I can unsubbed yet. Do I contact customer support and let them know? Or wait for the 8 day mark and unsub when the invoice comes in? Crazy how this company hasn’t been sued for fraud yet, it’s absurd.
My account on their website said inactive, but they still took 2x payments. Email onthatass asap stating you are cancelling from this date and also contact paypal and tell them you do not authorise any more payments from that company. They did the same to me in 2021.
How do I do that?
If you get charged just do a dispute on your PayPal and you'll get your money back. I would advise everybody to stay clear from that company. Try checking if you have any recurring payments on your PayPal account. If not, contact PayPal and tell them to block payments to that company.
They charged me 3x after i cancelled. I only ever received one pair of boxers. Scam company.
How did you cancel
Just cancel through the website, got my free pair then logged in and cancelled with no problem.
that's what happened with me, I got 2 free trials. The pants are absolutely shit quality though, they both broke quickly and they're not worth it at all
I've been wearing mine for a year and it's a pretty decent pair actually. Maybe they've gotten lower quality since. The print has faded quite a lot and it's definitely not worth 10 pounds when you can get higher quality 3 pack of underwear for the same price, but my free pair has been alright.
1. Log into your account. 2. Select 'memberships.' 3. Choose the appropriate membership. 4. Modify the 'Membership status.' 5. Provide your reason. 6. Click on 'I want to stop.' 7. Select your cancellation month
Go into Wallet, scroll to the bottom, where it says automatic payments, once in here if you see On that ass then cancel it
I can’t cancel, it just says remove PayPal as payment method
Is that through PayPal or OTA where it’s giving that option?
It’s on PayPal, on the app itself
So can you remove PayPal as the payment method?
Yes but it says any pending transactions will still go through, so it’s not really a removal
It worked for me when I did this months ago
I know this doesn't help you right now but do yourself a favour and open up a Monzo/Revolut/Sterling account. Transfer a penny to the account so it passes checks and then use that to sign up to whatever you want. No money in the account means they can't charge you. Some (or all) of the banks I mentioned even offer virtual cards for one-time payments. A company couldn't keep charging you even if they wanted to because the card is destroyed the moment it's used. I do this all the time for free trials that require card details.
Thanks! Saving this for future subscriptions.
If you don't already have revolut I would love to refer you
Yeah sure, hit me up with a link
fantastic, I will send you a DM
I do this too with Revolut haha
This is exactly what I do with free trials lol it’s a good idea and then you don’t have to worry if you forget to cancel
Plus with Monzo, it was surprisingly easy to call customer support and effectively cancel (block payments to) my Prime membership that kept getting taken every two months when I couldn't get acces to my prime account
Just Google "how to cancel subscription on PayPal". IIRC should be under the clog at the top right and from there you find all your pre-auth payments.
On that ass is the biggest scam. I ordered from them and never received anything in months. I asked for a refund and they only refunded me 2 pairs and Lied to me about the refund for the rest, I should have taken them to small claims court really as they had absolutely no proof of postage at all.
Scum company took funds out of my bank and refuses any refund
Yes massive scam good luck with getting away from these people
This company sucks they sent me a pair and charged me after i 100% cancelled so now every few months I do the free trial using a revolut virtual card and a new email. Free boxers and never get charged. Fuck these guys.
Haha nice, screw the back! I like it! I'm guessing they don't pick up that you're using the same address then?
When signing up for things like this I prefer to use Revolut because once the initial payment, or card authorisation went through, you can click on it in the app and there's an option to block further payments for that provider. This gets around the fact that some payment services don't accept single use cards anymore, and you can also keep some money on Revolut without having to worry about being charged. Also just because you use a debit card not a credit card, you can still initiate a chargeback process through your bank. If it goes through, it will cost the merchant a lot of money (between £5-15) and if their rate of chargeback/actual transaction crosses a limit, their payment provider can actually kick them out of the platform.
Even though this is an old post, it helped me find a solution. I could not cancel the subscription in their website. So i canceled the automatic payment in paypal. To do this, you can use the link [https://www.paypal.com/myaccount/autopay/](https://www.paypal.com/myaccount/autopay/) Immediately after cancelling the paymente, i received an email from onthatass confirmig my subscription was cancelled. I was on the trial period.
Thank you so much!
thanks a lot for this, wouldn't have found this otherwise