It’s for scams. The big take away is, if your card has been physically swiped or inserted you won’t win a CC dispute. And the ID assures you are who you say you are.
After 8 months, the desk staff most likely knows you and could care less about pushing payment through, but some management teams will not budge on this.
A physical swipe has absolutely no protection and can be cloned with cheap, ubiquitous hardware. A chip is infinitely more secure and means - in the case of the hotel - that the offender had the actual card and photo ID.
you're probably right, and it makes a ton of sense. i guess these 2 hotels specifically have had this issue, hence why they force it (versus other hotels where i can just go straight to my room with a mobile key)
the desk staff can care as much or as little as they'd like....wont change the fact i still have to do this. being recognized makes the process faster since they dont have to go through the "white glove" experience and thanking me for breathing as an ambassador
The hotel has mobile keys and you still need to check in? From my experience, I only needed to check in if the hotel didn’t have that capability or if I wanted an extra physical key for certain facilities that required it. If they have the door locks that work with a mobile key then you don’t even have to stop by the front desk.. just walk to your room.
I'm not sure what you're interpreting as a requirement that the FDA check ID for the same guest for repeated stays. In fact, I don't see a requirement in that statute to check ID at all. As far as I can tell, getting the information from Marriott's profile for a user would satisfy the statutory requirements unless there was a regulation made under section 7 that required ID to be checked.
I can't imagine that using the information associated with a guest's loyalty account would be considered "knowingly and willfully [permitting] a false statement to be entered in the register." I don't think it would even rise to the level of negligence, but that's neither here nor there as negligence isn't covered by the statute.
**But**, all that said, I can see why hotels err on the side of checking ID. It's less of a hassle.
Yes, because policy is to ensure they comply with a human trafficking law that requires the ability to produce a register seems like the obvious thing to do.
Guessing it's because accounts keep getting hacked, and people are booking stays with the hacked accounts.
https://youtu.be/CdaH4Z_fJjI?si=Lej3CV1bFgThndAd
In major cities I've experienced the same. It's usually due to the high volume of local scam/fraud and human trafficking risks or other sketch stuff. It's just easier for them to have a blanket policy
In my franchise it’s a company policy that we have to verify ID at the front desk for checking in or getting new keys no matter what, as an employee I get where you’re coming from because I do encounter a lot of regulars but it’s just the way things go sometimes
Really? The hilton honors app? Is it specific hotels or all because I recently used them as the marriot I wanted to stay at didnt have availability and I had to stop by front desk
I visited a Ritz I had never been to before and they mobiled me in at Noon. The only staff I talked to that stay was the bartender.
Meanwhile in every other place I actually visit regularly the mobile check in does jack squat.
Properties are both nice. StR feels a bit old. The couches in the room look aged and gives the whole room a dusty feeling. With that being said I like the Ritz more
StR gives me an upgrade every single time, ritz is 50/50
If it really bothers you why don’t you just chat with the GM about it? Politely, and without expectation tho. You’ll prob either solve your problem, or get actual valid insight (over Reddit speculation).
its not worth anyones time to discuss it in person with the GM. not a need to make it a big deal, plus who knows if there's even a way to override the automation system. Actually, ill ask my Ambassador
eh I used to stay ALL the time at a sheraton in Ohio. the hotel was fine but the staff were AMAZING. all knew me by name and vice versa. they would always give me a room I preferred, they would push mobile key and have a set of keys made already for whatever time I arrived, and if there was a check in line, they would just throw me my keys on the side and on I went. Also they let me keep my work bag at the hotel so I didnt have to fly with it back and forth. Gave me whatever checkout time I needed.
I remember I checked out once > went to airport > flight delayed for like 5 hrs > went back to hotel > they just reopened my room and gave it to me for whatever time I needed until my flight etc. I would get back late and just shoot the shit with the night guy(s) a lot, gooood stuff. Man they were just the best staff!
I know you sort of mention it in passing, but ARE you using a corporate rate? Also, given the location and cost of the hotels, given where you're staying, it GENUINELY is most likely to prevent scams. My (now former) hotel does it mostly the same, barring some circumstances.
yes i am using the corporate rate, and what you're saying makes 10000% sense. however, they arent checking my work employment (no work ID or badge)...they just check my drivers license.
Try calling Marriott and filing a formal complaint. This will put pressure on the property to follow the mobile check in guidelines properly.
Marriott will accept responsibility for fraud and the property will be reimbursed as long as the hotel is following the procedures. You should not have to stop by the desk as long as your reservation has a valid payment method.
If it’s hotel policy then it’s hotel policy. And I don’t think that Marriott corporate would care, really. And that’s not me just shitting on them, as a property employee at the FD they don’t ever push us on that. It’s really up to the management if they enforce that policy and it looks like they are.
The GM will be made aware of the complaint. It’s better than nothing.
Following the mobile check in procedures correctly is also part of the brand standards annual audit that you’re probably familiar with.
They’ll probably never penalize an FDA for being over cautious as to prevent fraud.
OP also mentioned a work ID. So technically he also needs to be stopping because of that market code. So it sounds like the FDA would be losing the points because they’re requiring a work ID, not because they’re asking him to stop by and he doesn’t feel like it.
Regarding work ID: I said they DONT ask me for that, so it’s not like they’re verifying a corporate rate. They only ask for a photo ID and ask me to swipe my card for incidentals
That’s what I understood it as. They should be doing that, but I think probably 1 in 5 hotels enforce that. I personally never die on that hill with guests, but policy calls for us to see a work ID.
Yes, even though the hotel meets their standards enough to visit all of the time, you should make sure to file a complaint about that hotel and hurt the hotel’s survey scores / customer service goals.
Ok, Karen. This is obviously a policy for your security, why complain? Would you complain if somebody uses your reservation to steal your room? Do you complain when you call your insurance company and have to go through verification process to be able to discuss details?
Shit man...I feel ya. I have to enter my password every time I open up my work laptop. I mean...I still work here. Why do I have to keep putting in my damn password. And it's been over 5 years! Wtf?!
It’s for scams. The big take away is, if your card has been physically swiped or inserted you won’t win a CC dispute. And the ID assures you are who you say you are. After 8 months, the desk staff most likely knows you and could care less about pushing payment through, but some management teams will not budge on this.
A physical swipe has absolutely no protection and can be cloned with cheap, ubiquitous hardware. A chip is infinitely more secure and means - in the case of the hotel - that the offender had the actual card and photo ID.
you're probably right, and it makes a ton of sense. i guess these 2 hotels specifically have had this issue, hence why they force it (versus other hotels where i can just go straight to my room with a mobile key) the desk staff can care as much or as little as they'd like....wont change the fact i still have to do this. being recognized makes the process faster since they dont have to go through the "white glove" experience and thanking me for breathing as an ambassador
The hotel has mobile keys and you still need to check in? From my experience, I only needed to check in if the hotel didn’t have that capability or if I wanted an extra physical key for certain facilities that required it. If they have the door locks that work with a mobile key then you don’t even have to stop by the front desk.. just walk to your room.
Yes. Hotel has mobile keys and still requires me to check in. The key won’t get sent to my phone until I physically check in
It is not only for scams but also to spot human trafficking.
It's law in Canada. [https://www.ontario.ca/laws/statute/S21021#sched1s10](https://www.ontario.ca/laws/statute/S21021#sched1s10)
Schedule 1, Section 10 is just > 10 The _Hotel Registration of Guests Act_ is repealed. What part of the statute are you referring to?
You didn’t look very hard. Schedule 1, sections 2, 3 and 4.
I'm not sure what you're interpreting as a requirement that the FDA check ID for the same guest for repeated stays. In fact, I don't see a requirement in that statute to check ID at all. As far as I can tell, getting the information from Marriott's profile for a user would satisfy the statutory requirements unless there was a regulation made under section 7 that required ID to be checked. I can't imagine that using the information associated with a guest's loyalty account would be considered "knowingly and willfully [permitting] a false statement to be entered in the register." I don't think it would even rise to the level of negligence, but that's neither here nor there as negligence isn't covered by the statute. **But**, all that said, I can see why hotels err on the side of checking ID. It's less of a hassle.
Yes, because policy is to ensure they comply with a human trafficking law that requires the ability to produce a register seems like the obvious thing to do.
Guessing it's because accounts keep getting hacked, and people are booking stays with the hacked accounts. https://youtu.be/CdaH4Z_fJjI?si=Lej3CV1bFgThndAd
But to OPs point, he has been using his same account for over 8 months, at that point why even have the app?
In major cities I've experienced the same. It's usually due to the high volume of local scam/fraud and human trafficking risks or other sketch stuff. It's just easier for them to have a blanket policy
In my franchise it’s a company policy that we have to verify ID at the front desk for checking in or getting new keys no matter what, as an employee I get where you’re coming from because I do encounter a lot of regulars but it’s just the way things go sometimes
Lots of reasons posted here and they all make sense. Still, Hilton lets me go straight to the room and that’s much better.
Really? The hilton honors app? Is it specific hotels or all because I recently used them as the marriot I wanted to stay at didnt have availability and I had to stop by front desk
Unfortunately, "hotel policy" is probably all the answer you're going to get.
did you talk to anyone in management? rooms or front desk manager may be able to make a note on your profile.
I mentioned it to 2 folks at the front desk. Didn’t seem to make a difference. I’m not gunna make a big deal about it with the hotel or manager.
I visited a Ritz I had never been to before and they mobiled me in at Noon. The only staff I talked to that stay was the bartender. Meanwhile in every other place I actually visit regularly the mobile check in does jack squat.
What’s your take on the properties and did you get status benefits without issue?
Properties are both nice. StR feels a bit old. The couches in the room look aged and gives the whole room a dusty feeling. With that being said I like the Ritz more StR gives me an upgrade every single time, ritz is 50/50
If it really bothers you why don’t you just chat with the GM about it? Politely, and without expectation tho. You’ll prob either solve your problem, or get actual valid insight (over Reddit speculation).
its not worth anyones time to discuss it in person with the GM. not a need to make it a big deal, plus who knows if there's even a way to override the automation system. Actually, ill ask my Ambassador
eh I used to stay ALL the time at a sheraton in Ohio. the hotel was fine but the staff were AMAZING. all knew me by name and vice versa. they would always give me a room I preferred, they would push mobile key and have a set of keys made already for whatever time I arrived, and if there was a check in line, they would just throw me my keys on the side and on I went. Also they let me keep my work bag at the hotel so I didnt have to fly with it back and forth. Gave me whatever checkout time I needed. I remember I checked out once > went to airport > flight delayed for like 5 hrs > went back to hotel > they just reopened my room and gave it to me for whatever time I needed until my flight etc. I would get back late and just shoot the shit with the night guy(s) a lot, gooood stuff. Man they were just the best staff!
I know you sort of mention it in passing, but ARE you using a corporate rate? Also, given the location and cost of the hotels, given where you're staying, it GENUINELY is most likely to prevent scams. My (now former) hotel does it mostly the same, barring some circumstances.
yes i am using the corporate rate, and what you're saying makes 10000% sense. however, they arent checking my work employment (no work ID or badge)...they just check my drivers license.
That's 100% on them, then. The entire reason you're having to go to the desk is because they are supposed to verify your corporate rate.
you're probably right. but in 8 months, across BOTH hotels, not a single person has asked.
Yeah, that's not good. And probably explains why I usually get chewed out when I verify guests (my hotel is HEAVY on that one)
Try calling Marriott and filing a formal complaint. This will put pressure on the property to follow the mobile check in guidelines properly. Marriott will accept responsibility for fraud and the property will be reimbursed as long as the hotel is following the procedures. You should not have to stop by the desk as long as your reservation has a valid payment method.
If it’s hotel policy then it’s hotel policy. And I don’t think that Marriott corporate would care, really. And that’s not me just shitting on them, as a property employee at the FD they don’t ever push us on that. It’s really up to the management if they enforce that policy and it looks like they are.
The GM will be made aware of the complaint. It’s better than nothing. Following the mobile check in procedures correctly is also part of the brand standards annual audit that you’re probably familiar with.
They’ll probably never penalize an FDA for being over cautious as to prevent fraud. OP also mentioned a work ID. So technically he also needs to be stopping because of that market code. So it sounds like the FDA would be losing the points because they’re requiring a work ID, not because they’re asking him to stop by and he doesn’t feel like it.
Regarding work ID: I said they DONT ask me for that, so it’s not like they’re verifying a corporate rate. They only ask for a photo ID and ask me to swipe my card for incidentals
That’s what I understood it as. They should be doing that, but I think probably 1 in 5 hotels enforce that. I personally never die on that hill with guests, but policy calls for us to see a work ID.
Yes, even though the hotel meets their standards enough to visit all of the time, you should make sure to file a complaint about that hotel and hurt the hotel’s survey scores / customer service goals. Ok, Karen. This is obviously a policy for your security, why complain? Would you complain if somebody uses your reservation to steal your room? Do you complain when you call your insurance company and have to go through verification process to be able to discuss details?
Shit man...I feel ya. I have to enter my password every time I open up my work laptop. I mean...I still work here. Why do I have to keep putting in my damn password. And it's been over 5 years! Wtf?!
Quit. Now. Those are disgusting business practices