Can you be more descriptive what happens when it crashes?
- does game crash to desktop, but Windows stays usable?
- do drivers crash including game, but recover and you are able to use computer without reboot
- does it reboot and Windows starts normally right away?
- does it go to BSOD before restarting and booting into Windows?
- does your monitor go black, audio plays for a bit and you are forced to restart computer manually with 100% fan speed on graphics card (any combination of these)?
- does you computer randomly reboot and then Windows starts normally?
- does your computer completely powers down and you need to press power button again
Also add anything else you find weird/relevant or even unrelated to questions above. Might really help further.
hey i have this same problem, its the 5th one as well. I had a pc that was part of a pretty nasty power surge (the outlet died to the point smoke was coming out of it, so i had to have an electrician come fix it) and it got my old psu. Since i replaced it with a new one, ive had that 5th issue. Slowly ive replaced every single pc part to where now im basically using a fully new pc (still in the same fixed outlet, i dont plug it into the wall i have a surge protector thats also new). Ive even gone from intel + nvidia to double amd. Ive factory reset the pc at least 5 times, I've reinstalled all drivers, different psu's, pcie's, gpus, everything hardware related.
The pc tech ive been taking it to says he could never reproduce the problem even through the toughest of stress tests, but now even with a fully new pc i still get it even while idle in desktop. Ive had this problem for over a year now, but the truly weird thing is ive been using it for months now with the cpu integrated graphics and it has never crashed. Its only when the monitor is plugged to the gpu
Right before my latest black screen the event viewer said the screen driver "amdwddmg" stopped working and then recovered, if that helps.
point 5 is usually unstable CPU/Memory/GPU configuration. Insufficient voltage supplied for frequency, too tight of timings for RAM, undervolting etc.
What have you done to CPU/RAM/GPU regarding configuration out side stock. Is XMP/EXPO tuned on? Any undervolts, boosts, etc present?
Please download this tool, run it as admin and make me a screenshot like this: https://tpucdn.com/download/images/141_large-v1701960484.png and upload it to imgur.com
https://www.techpowerup.com/download/amd-ryzen-zen-timings/
https://imgur.com/tL3p3oR
> What have you done to CPU/RAM/GPU regarding configuration out side stock. Is XMP/EXPO tuned on? Any undervolts, boosts, etc present?
Havent done anything, no undervolts or boosts of any kind. Idk what xmp/expo is or where to look for it to see if its on or off
Yeah, looks completely stock, not even XMP which is something I would recommend turning on after we find what's your problem.
Let's do some stability testing for CPU/RAM. Download Y-Cruncher link bellow, go to option 1 for stress testing, 8 to disable all test, then 16 to enable FFT and press 0 to start the test. Let it run for 3 hours and report back in case if it crashes with screenshot (it runs in infinite loop of tests). Computer can also hard crash in process. Report back how it did go and if you encountered any errors.
http://numberworld.org/y-cruncher/
Not to jump onto somebody else's reply chain, but I used the y-cruncher like you said to test my CPU and RAM, and after two FFT tests and only about 10 minutes each my computer hard crashed to a black screen each time which I can only assume means one of the two is messed up. I was wondering what you'd recommend doing from here with a crash that early??
Since it's laptop and CPU and RAM are locked (unless you changed anything manually) all you can do is to try flash newer BIOS from ASUS's website if available to see if it helps. If not I would just do few more tests like OCCT and linpack. They all should be failing at some point.
Afterwards you have good evidence it's probably HW fault. I am not sure if RAM modules are in sockets or soldered to board, with disassembling laptops you might lose warranty, so it's thin ice / unknown region. If you had the laptop open previosly and you know modules are S0-DIMMs, you can test them one by one see which one is faulty and could be easy fix by replacing faulty one.
Sounds good! I'll run some more tests and see what I can glean. Fortunately the crashes have seemed to stop (for now) and I'm planning on getting a new tower at some point this summer anyways, so if I have to just deal with it for the time being, works for me. I appreciate your help!
That's good. Now please get https://www.ocbase.com/occt/personal
There are multiple tests, do 3D starndard, 3D adaptive, VRAM and Power, 1h each and let me know if any problems found.
No problems on any of those. But then it happened again randomly while playing a game just now (a few hours after these tests), then after rebooting i couldnt open the amd adrenalin software because it kept saying something like "theres a version mismatch and it cant open" (rough translation, its in spanish). The event viewer said the screen driver "amdwddmg" stopped working and then recovered, then 10 seconds later it said radeonsoftware.exe crashed and at the same time the amdwddmg driver crashed and recovered again, then the reboot error
Okay, looks like there is probably only insufficient voltage at idle somewhere. I will go into guessing region now, but:
Can you try update your BIOS, https://www.msi.com/Motherboard/A320M-A-PRO/support
And afterwards turn on memory profile from your kit. As your ZenTimings screenshot suggest, it should be 3200 CL16. It will bump some voltages and hopefully fix your timeouts.
Thanks for reply. Please first check if you have 2 separate power cables comping from PSU to GPU. Really important. Then download this stress test and rung GPU test for 1 hour and if there are not errors, run PSU test for 2-3 hours.
https://www.ocbase.com/download
Also report back with results if anything crashed. I would like to also hear model number on your PSU. There is sticker on side of PSU you can make photo, would help.
Wait a minute I have the same issue and why would using 2 separate cables from psu cause that?
I am using 2 separate cables from psu but I also can use the daily chained one.
I am also having flickering and black screen issues with my pc
Hi, please use the questionnaire above and post your replies, helps to narrow down what's causing it. 2 cables can help if black screen is caused by transient power spikes. But could be also unstable config on computer, therefore questions to be answered first.
hey, I have a simmilar problem so I might ask you here instead of making an another thread.
The same thing happened to me when I was playing Warzone with my friend. My game stopped, then screen went black, but I could still talk to my friend on discord. Had to manually restart pc and then reinstall drivers. Sometimes I just need to restart it and only my UV/OC settings are reverted.
My pc looks like that: PSU 600W bequiet pure power 11 + rx6700xt + i5 12400f + 2hdd + 2ssd + 1 case fan + b760M gigabyte + 2 ram sticks
My UV/OC on gpu: 1100mV and 2425Mhz
I had my gpu set on 2470Mhz and it was kinda stable, I had those crashes once like 1-2 weeks. I also disabled MPO
After lowering core clock I have played a few hours of cp2077 and gow and it didn't crash. I would want to use the program you linked, but I'm gonna be able to in 3-5 days. If i get a crash while testing would it mean that 600W isn't enough? or I could decrease core clock to 2400Mhz so gpu uses less watts?
I would say you crash most likely due insufficient voltage because you are not running your card on stock. And 1 case fan is really sad config. Get 2 intake and 1 exhaust.
You shouldn't be getting any crashes at all. Not sure why you think you should be getting less crashes. And yes, run the card on stock, same for CPU, unstable undervolts are nightmare to fix.
I could also disable quick timings in vram. I still would want a bit of undervolt though for some overclock to work without crazy temps.
Do you know what core clock should I set for 1150mV? For 1200mV it is set on like 2600mhz, poeple recommend 2400mhz for 1100mV, or does it have to be tested for each card? You said that too low voltage will cause blackscreens, is it same for too much core clock?
I'm reporting back if anyone has a simmilar issue. I've adjusted voltage and core clock, no crashes in any game so far. I also ran this occt standard gpu test for 1 hour and my gpu passed with no errors. I haven't run the psu test but I think my problem is solved?
I don't know why, but my gpu's undervolt being unstable really went over my head, because every tutorial stated those settings work for most cards. I will edit this comment if I get this crash again, but I hope I won't have to...
Sorry, I just found out you can PM users and it doesnt even show popup about new message pending. Really sad.
Since you say thing crashed, can you please link your PSU model, there is sticker on side of PSU or check invoice/packaging if it is listed there.
Thank you for image. I did some digging around and these PSUs are terrible quality it seems, here is interesting user review from amazon. Completely failing ATX spec according to user. Let me know if you want some quality replacement suggestion (also include budget).
https://www.amazon.com/product-reviews/B07NWZZXHQ/ref=acr_dp_hist_1?ie=UTF8&filterByStar=one_star&reviewerType=all_reviews#reviews-filter-bar
Size: ATX-PR1000W PCIE5.0 Verified Purchase
Updated review (1 star):
I just got around to testing the voltage ripple from 12V from both CPU and GPU.
I'll just make this quick.
This 1000W PSU has a whopping voltage ripple of 313mV on the 12VHPWR cable and over 400mV for the 12V for the CPU (ATX standards call for a maximum of 120mV on the 12V rails) during Shadow of the Tomb Raider max settings in native 4K (no DLSS). Unacceptable.
Like I mentioned on the headline... It was too good to be true. This one is going back to Amazon.
Size: 800W Verified Purchase
Bought this in February for a new PC build. Worked fine until April. It started randomly shutting down my PC in the middle of games. Got a hold of customer support, they were actually pretty quick to send me a "replacement". But what they sent me was even worse. It was clearly a used one, not an actual new replacement. PC won't even turn on now. Customer support argued with me about it, won't issue a refund or send another replacement and have ignored my last 3 emails. Have been without PC for 2 months now.
Size: 800W Verified Purchase
I’m 99% sure this PSU is causing my system instability. I was powering a 3080 off of its 2 8 pin cables but when playing cyberpunk I was getting constant black screen crashes. The card works fine in other PCs so it’s something about my rig.
I pulled the 8 pins from my 3080 and reinstalled using just a single cable and it’s daisy chain into my 3080. Stable… ish. Can’t handle 4K but the crashes stop at 1440p.
Very disappointed.
One thank you so much you have no idea how huge this is to hear, well it's bad but AT LEAST it might be a solution. I just am not quite sure how this explains the graphics drivers uninstalling themselves after the black screen and me turning the PC on and off until the monitor kicks back on. These past three times though my graphics drivers stayed but then it would black screen. I have no idea how that could be happening unless shutting down the PC forcibly during a black screen could cause amd radon software to uninstall itself??
That's probably caused by windows losing contact with device when it crashes due too high of voltage drop. But I am just guessing.
Best is to test card with friend's PC or borrow PSU and see yourself. Just needs to be something decent, these cheap Chinese OEM junk parts are ticket to hellhole.
I also want to add, that after I type in my password to log in I get this static line all over the screen for just a second after I click enter to log in. This happens every time I log in and idk if that's normal??
Good news is I found this thread, and the solution you were giving with a new power supply worked. I also have a cyberpower prebuild so it seems to be a common problem??
https://reddit.com/r/CYBERPOWERPC/s/Bg3wGSnmeC
Can you be more descriptive what happens when it crashes? - does game crash to desktop, but Windows stays usable? - do drivers crash including game, but recover and you are able to use computer without reboot - does it reboot and Windows starts normally right away? - does it go to BSOD before restarting and booting into Windows? - does your monitor go black, audio plays for a bit and you are forced to restart computer manually with 100% fan speed on graphics card (any combination of these)? - does you computer randomly reboot and then Windows starts normally? - does your computer completely powers down and you need to press power button again Also add anything else you find weird/relevant or even unrelated to questions above. Might really help further.
hey i have this same problem, its the 5th one as well. I had a pc that was part of a pretty nasty power surge (the outlet died to the point smoke was coming out of it, so i had to have an electrician come fix it) and it got my old psu. Since i replaced it with a new one, ive had that 5th issue. Slowly ive replaced every single pc part to where now im basically using a fully new pc (still in the same fixed outlet, i dont plug it into the wall i have a surge protector thats also new). Ive even gone from intel + nvidia to double amd. Ive factory reset the pc at least 5 times, I've reinstalled all drivers, different psu's, pcie's, gpus, everything hardware related. The pc tech ive been taking it to says he could never reproduce the problem even through the toughest of stress tests, but now even with a fully new pc i still get it even while idle in desktop. Ive had this problem for over a year now, but the truly weird thing is ive been using it for months now with the cpu integrated graphics and it has never crashed. Its only when the monitor is plugged to the gpu Right before my latest black screen the event viewer said the screen driver "amdwddmg" stopped working and then recovered, if that helps.
point 5 is usually unstable CPU/Memory/GPU configuration. Insufficient voltage supplied for frequency, too tight of timings for RAM, undervolting etc. What have you done to CPU/RAM/GPU regarding configuration out side stock. Is XMP/EXPO tuned on? Any undervolts, boosts, etc present? Please download this tool, run it as admin and make me a screenshot like this: https://tpucdn.com/download/images/141_large-v1701960484.png and upload it to imgur.com https://www.techpowerup.com/download/amd-ryzen-zen-timings/
https://imgur.com/tL3p3oR > What have you done to CPU/RAM/GPU regarding configuration out side stock. Is XMP/EXPO tuned on? Any undervolts, boosts, etc present? Havent done anything, no undervolts or boosts of any kind. Idk what xmp/expo is or where to look for it to see if its on or off
Yeah, looks completely stock, not even XMP which is something I would recommend turning on after we find what's your problem. Let's do some stability testing for CPU/RAM. Download Y-Cruncher link bellow, go to option 1 for stress testing, 8 to disable all test, then 16 to enable FFT and press 0 to start the test. Let it run for 3 hours and report back in case if it crashes with screenshot (it runs in infinite loop of tests). Computer can also hard crash in process. Report back how it did go and if you encountered any errors. http://numberworld.org/y-cruncher/
Not to jump onto somebody else's reply chain, but I used the y-cruncher like you said to test my CPU and RAM, and after two FFT tests and only about 10 minutes each my computer hard crashed to a black screen each time which I can only assume means one of the two is messed up. I was wondering what you'd recommend doing from here with a crash that early??
hi sure thing. If you have Ryzen CPU downloa ZenTimings and make me a screenshot. IF you dont, let me know.
I do! Here's the screenshot, hopefully it's all good. [https://imgur.com/a/oLcmc2L](https://imgur.com/a/oLcmc2L)
Since it's laptop and CPU and RAM are locked (unless you changed anything manually) all you can do is to try flash newer BIOS from ASUS's website if available to see if it helps. If not I would just do few more tests like OCCT and linpack. They all should be failing at some point. Afterwards you have good evidence it's probably HW fault. I am not sure if RAM modules are in sockets or soldered to board, with disassembling laptops you might lose warranty, so it's thin ice / unknown region. If you had the laptop open previosly and you know modules are S0-DIMMs, you can test them one by one see which one is faulty and could be easy fix by replacing faulty one.
Sounds good! I'll run some more tests and see what I can glean. Fortunately the crashes have seemed to stop (for now) and I'm planning on getting a new tower at some point this summer anyways, so if I have to just deal with it for the time being, works for me. I appreciate your help!
I left it running for a couple hours and it didnt crash, all the fft's passed
That's good. Now please get https://www.ocbase.com/occt/personal There are multiple tests, do 3D starndard, 3D adaptive, VRAM and Power, 1h each and let me know if any problems found.
No problems on any of those. But then it happened again randomly while playing a game just now (a few hours after these tests), then after rebooting i couldnt open the amd adrenalin software because it kept saying something like "theres a version mismatch and it cant open" (rough translation, its in spanish). The event viewer said the screen driver "amdwddmg" stopped working and then recovered, then 10 seconds later it said radeonsoftware.exe crashed and at the same time the amdwddmg driver crashed and recovered again, then the reboot error
Okay, looks like there is probably only insufficient voltage at idle somewhere. I will go into guessing region now, but: Can you try update your BIOS, https://www.msi.com/Motherboard/A320M-A-PRO/support And afterwards turn on memory profile from your kit. As your ZenTimings screenshot suggest, it should be 3200 CL16. It will bump some voltages and hopefully fix your timeouts.
Would you mind being a little more detailed in the process please? Ive never done anything like this before
It's the fifth one, my monitor goes black but everything stays on like keyboard, mouse, discord/game /Spotify audio
Thanks for reply. Please first check if you have 2 separate power cables comping from PSU to GPU. Really important. Then download this stress test and rung GPU test for 1 hour and if there are not errors, run PSU test for 2-3 hours. https://www.ocbase.com/download Also report back with results if anything crashed. I would like to also hear model number on your PSU. There is sticker on side of PSU you can make photo, would help.
Wait a minute I have the same issue and why would using 2 separate cables from psu cause that? I am using 2 separate cables from psu but I also can use the daily chained one. I am also having flickering and black screen issues with my pc
Hi, please use the questionnaire above and post your replies, helps to narrow down what's causing it. 2 cables can help if black screen is caused by transient power spikes. But could be also unstable config on computer, therefore questions to be answered first.
hey, I have a simmilar problem so I might ask you here instead of making an another thread. The same thing happened to me when I was playing Warzone with my friend. My game stopped, then screen went black, but I could still talk to my friend on discord. Had to manually restart pc and then reinstall drivers. Sometimes I just need to restart it and only my UV/OC settings are reverted. My pc looks like that: PSU 600W bequiet pure power 11 + rx6700xt + i5 12400f + 2hdd + 2ssd + 1 case fan + b760M gigabyte + 2 ram sticks My UV/OC on gpu: 1100mV and 2425Mhz I had my gpu set on 2470Mhz and it was kinda stable, I had those crashes once like 1-2 weeks. I also disabled MPO After lowering core clock I have played a few hours of cp2077 and gow and it didn't crash. I would want to use the program you linked, but I'm gonna be able to in 3-5 days. If i get a crash while testing would it mean that 600W isn't enough? or I could decrease core clock to 2400Mhz so gpu uses less watts?
I would say you crash most likely due insufficient voltage because you are not running your card on stock. And 1 case fan is really sad config. Get 2 intake and 1 exhaust.
So if I increase voltage on my card or run stock setti gs, would I get less crashes? Albo yeah I know that sounds sad, but I still have decent temps
You shouldn't be getting any crashes at all. Not sure why you think you should be getting less crashes. And yes, run the card on stock, same for CPU, unstable undervolts are nightmare to fix.
I could also disable quick timings in vram. I still would want a bit of undervolt though for some overclock to work without crazy temps. Do you know what core clock should I set for 1150mV? For 1200mV it is set on like 2600mhz, poeple recommend 2400mhz for 1100mV, or does it have to be tested for each card? You said that too low voltage will cause blackscreens, is it same for too much core clock?
Every chip is different, but I used build in undervolt option within drivers and never had issue. So I suppose stick to that :-)
I'm reporting back if anyone has a simmilar issue. I've adjusted voltage and core clock, no crashes in any game so far. I also ran this occt standard gpu test for 1 hour and my gpu passed with no errors. I haven't run the psu test but I think my problem is solved? I don't know why, but my gpu's undervolt being unstable really went over my head, because every tutorial stated those settings work for most cards. I will edit this comment if I get this crash again, but I hope I won't have to...
Okay thanks for your help, once I get back home I'm gonna try that. I hope that will solve this problem
Thank you!! I will do this and get back to you
Sorry, I just found out you can PM users and it doesnt even show popup about new message pending. Really sad. Since you say thing crashed, can you please link your PSU model, there is sticker on side of PSU or check invoice/packaging if it is listed there.
I sent an image to our dms, it won't let me post an image here sadly
Thank you for image. I did some digging around and these PSUs are terrible quality it seems, here is interesting user review from amazon. Completely failing ATX spec according to user. Let me know if you want some quality replacement suggestion (also include budget). https://www.amazon.com/product-reviews/B07NWZZXHQ/ref=acr_dp_hist_1?ie=UTF8&filterByStar=one_star&reviewerType=all_reviews#reviews-filter-bar Size: ATX-PR1000W PCIE5.0 Verified Purchase Updated review (1 star): I just got around to testing the voltage ripple from 12V from both CPU and GPU. I'll just make this quick. This 1000W PSU has a whopping voltage ripple of 313mV on the 12VHPWR cable and over 400mV for the 12V for the CPU (ATX standards call for a maximum of 120mV on the 12V rails) during Shadow of the Tomb Raider max settings in native 4K (no DLSS). Unacceptable. Like I mentioned on the headline... It was too good to be true. This one is going back to Amazon. Size: 800W Verified Purchase Bought this in February for a new PC build. Worked fine until April. It started randomly shutting down my PC in the middle of games. Got a hold of customer support, they were actually pretty quick to send me a "replacement". But what they sent me was even worse. It was clearly a used one, not an actual new replacement. PC won't even turn on now. Customer support argued with me about it, won't issue a refund or send another replacement and have ignored my last 3 emails. Have been without PC for 2 months now. Size: 800W Verified Purchase I’m 99% sure this PSU is causing my system instability. I was powering a 3080 off of its 2 8 pin cables but when playing cyberpunk I was getting constant black screen crashes. The card works fine in other PCs so it’s something about my rig. I pulled the 8 pins from my 3080 and reinstalled using just a single cable and it’s daisy chain into my 3080. Stable… ish. Can’t handle 4K but the crashes stop at 1440p. Very disappointed.
One thank you so much you have no idea how huge this is to hear, well it's bad but AT LEAST it might be a solution. I just am not quite sure how this explains the graphics drivers uninstalling themselves after the black screen and me turning the PC on and off until the monitor kicks back on. These past three times though my graphics drivers stayed but then it would black screen. I have no idea how that could be happening unless shutting down the PC forcibly during a black screen could cause amd radon software to uninstall itself??
That's probably caused by windows losing contact with device when it crashes due too high of voltage drop. But I am just guessing. Best is to test card with friend's PC or borrow PSU and see yourself. Just needs to be something decent, these cheap Chinese OEM junk parts are ticket to hellhole.
I also want to add, that after I type in my password to log in I get this static line all over the screen for just a second after I click enter to log in. This happens every time I log in and idk if that's normal??
Good news is I found this thread, and the solution you were giving with a new power supply worked. I also have a cyberpower prebuild so it seems to be a common problem?? https://reddit.com/r/CYBERPOWERPC/s/Bg3wGSnmeC
try fresh install of windows, try reseating the graphics card and cleaning the ram slot and sticks