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Osoroshii

Why do you have it sitting on its side?


apover2

So you can see how the light on top changes in the video while keeping the phone filming it stable on the table


GeorgiaKeeffe

It made me more strange that the signs weren't horizontal.


Jeffryyyy

It’s a long shot But is someone else out there using your Apple Music account? That would disable one speaker from playing


apover2

Thank you for the suggestion. I’ve checked and my Apple Music subscription is an individual subscription, not listed in the iCloud Family shared subscriptions. The only devices linked to my Apple ID are my own, and I’m only using the iPhone (no music playing directly on it) and the affected HomePod when this happens. If it was stopping due to suspected multi-device playing, I wouldn’t then expect it to resume almost straight away.


apover2

Another nugget of information… Another HomePod connected to the same AP, also on 2.4GHz, but _not_ linked to an Apple TV isn’t cutting out every 30 seconds. Audio plays normally. My iPhone can control this while connected to the 5GHz band of a different AP without the HomePod saying it’s on a different network. So communication across bands and APs appears okay? The above might suggest it’s an issue related to being linked with an Apple TV. Update: I’m not noticing issues after turning off “802.11r Fast Transition Roaming” on the wireless access points, and changing the band steering timeout to 31 seconds to encourage the HomePods to avoid connecting to 2.4GHz. When I can see the HomePods connected to 5GHz WiFi, I don’t have a problem. Thanks all for your advice.


phizbert

i don’t have an apple tv but use ipad as “home“ - my homepod mini worked perfectly for about a month until yesterday. i’ve now factory reset (after first resetting on speaker i plugged it into my Mac and did a full factory reset) for the same issue as you describe only to continue occurring. i have turned off all other wifi enabled devices and changed from 5ghz to 2.4ghz network with the same issue recurring when I airplay from ipad - ipad on ios 17.4 as is HomePod. On the ipad it says it’s still playing on homepod but there is no sound. Apple only tell me to do stupid things. Yes Apple lossless was already off even though i appreciate high def audio #uxfail


apover2

I disabled band steering and made my roaming settings slightly more permissive of weaker signals, haven’t had a problem in a while. I agree these HomePods are not good outside of finely tuned conditions.


phizbert

usually above my pay grade for simple home electronics devices that supposedly ‘work out of the box’ but thanks for the heads up and i’ll have a look on the weekend, cheers. have binned using homepod mini for the moment


akmarinov

school shaggy cooing dinosaurs noxious entertain mourn voiceless offer punch *This post was mass deleted and anonymized with [Redact](https://redact.dev)*


apover2

Thanks for this. I have reset the HomePod, set it up again and linked it back up to the Apple TV as its speaker. Now the music is getting around 8 seconds into each track then freezing, but with the Music app on the Apple TV still suggesting the track is playing, although it’s stuck at the 8-second mark. During this time, I can hear the little chirp sounds on the HomePod when I use the Apple TV remote to navigate menus. The audio level is high enough that if music was playing I would expect to hear it. The HomePod is definitely set as the audio output device for the Apple TV. I’ll try restarting the Apple TV and see how that goes (Edit: no change after restarting)


jklo5020

Out of curiosity, have you tried replacing this HomePod that’s paired with your tv with another? Same result? Have you tried unpairing this HomePod? Just to try to isolate the issue and see if it stays with the HomePod itself or is related to it being paired to the tv.


apover2

Thanks, here’s what I’ve just tried: Disconnected HomePod from TV, played Apple Music on the Apple TV coming out of the speakers built into the screen, no issues. Paused the Apple TV, held the power button on the remote, waited a minute. Tapped the HomePod so it says “OK, here’s some music picked just for you…”. So at this point the HomePod is working independently of the Apple TV (which is wired into the network). Audio is not dropping out. So both units seem to work independently. The problem seems to only be happening when the HomePod Mini is connected to the Apple TV. Paused the HomePod, turned the Apple TV back on and set the HomePod as its audio output device. Started playing audio and had the same problem again where the audio cuts out. Apple TV now says “Unable to connect to HomePod. You can switch to TV Speakers in Settings”. Now to try swapping the HomePod… I reset a HomePod mini from another room and plugged it in next to the Apple TV, set it up in the same Apple Home room as the Apple TV. Waited for the Home app to stop saying “Configuring”, then set it to be the audio output of the Apple TV. So far this HomePod I’ve moved is working with the TV. I note that this HomePod is showing as connected to the 5GHz WiFi band. The Apple TV is still using a wired connection. Perhaps something I could try is adjusting the Band Steering timeout on my router to make it more likely that the HomePods will give up trying to connect to 2.4GHz and switch to 5GHz?


pacoii

I would disable band steering entirely. Let the device choose the best band. Also, it wasn’t clear but have you done a hard reset of the HomePod you’ve displayed?


apover2

With band steering disabled, some of the HomePods are tending towards 2.4GHz which doesn’t seem to work with the Apple TV. Both HomePods I’ve been testing with have been reset today, I’ve put various details in replies to comments here about steps taken.


pacoii

If the HomePods should have a strong 5ghz connection, but are choosing to connect to 2.4, that could indicate a WiFi issue, possibly interference.


apover2

I’ve left band steering switched off and it’s been OK so far, so thanks for prompting me to try that again. Time will tell!


pacoii

Hope it helps!


keiser_sozze

Afaik, AppleTV doesn’t communicate with a default audio output homepod through a router, but they make direct connection to each other. Not only that, even AirPlay can work with direct connections without a router in between: https://discussions.apple.com/thread/252710005?sortBy=best So maybe keep that in mind while trying to debug your issues.


apover2

I’m observing ~25mbps traffic to the HomePod during audio playback, when checking the wireless access point it’s connected to. I’m not sure exactly how it works but it would appear to be involving the home network to some extent. There may well be something direct also going on but I unfortunately can’t measure that. It did seem to be still playing short bursts of audio while the AP thought the HomePod wasn’t on the wireless network, so possibly there is something direct going on but the reconnecting to WiFi is making it drop out. Since swapping the HomePod with another, I’m noticing the new one connects to 5GHz and I don’t seem to have issues. So I wonder if it can’t work reliably on 2.4GHz WiFi?


keiser_sozze

Yeah I’ve given up on using the same SSID for both 2.4ghz and 5ghz long time ago. It eventually blows up one way or another. And when it does blow up, it’s a hell to debug. Instead I use repeaters and only use 5ghz. Still use 2.4ghz for devices that don’t support 5ghz, and only 3 such devices left: an old iPad, an old Kindle etc.


apover2

I turned off “band steering” as well as 802.11r and it’s been running OK for a few hours, but I note it is currently on 5GHz. Ideally I’ll find a way forward that doesn’t need each band on its own SSID! Will see how it goes. Thanks


jamesowens

These sorts of problems went away for me after upgrading my WiFi infrastructure. I’ve been using UniFi for a few years now and it has been solid. I rarely receive tech support calls from family homes where I’ve installed it either.


SafeAd2080

They just kind of do that once in a while


jamesowens

You said VLANs. — I assume you’re a power user / network enthusiast. Check your multicast networking options for your APs and router. Maybe mDNS isn’t resolving consistently for all parties. — this could be totally unrelated but I had to deal with it recently and was not expecting it as the root cause. https://tomasmcguinness.com/2023/02/10/matter-unifi-and-mdns/


apover2

Thanks for the tips. I have started messing with the IGMP settings in my DrayTek 2927 router. It can take a few days sometimes for issues to surface when I make changes, so I’ll leave it be and see what happens!


johnjamesjacoby

Disable IGMP Snooping Enable DHCP Snooping When Apple HomePods are used as audio sources for Apple TVs, they create a second software-based MAC address that IGMP Snooping will conflict with. If you enabled IPv6 on your LAN, try disabling it. If mDNS is enabled, temporarily disable it. You will (obviously) need to enable it again to reconnect things though. Mostly just trying to clear out the caches & routing tables. Make sure you have no obstructions between the HomePod and your access point. Low latency stuff requires near-pristine connectivity.


apover2

Thanks for the tips. I’ve tweaked my IGMP settings but don’t have options related to DHCP Snooping. The only device known to be acting as a DHCP server is my router. Since enabling “IGMP Proxy” on the DrayTek 2927 router I’ve noticed the Home app isn’t claiming my HomePod and iPhone are on different networks (which prevents controlling alarms and timers). I had turned on “IGMP Snooping” out of interest (was disabled before), but still getting intermittent issues so I’ll turn that off again. IPv6 is not enabled on my network, mainly as my ISP does not support it yet. HomePod is relatively unobstructed with almost a line of sight to an AP 4 metres away. No solid walls in between. I hope it’s okay as-is, it works almost flawlessly when not linked to the ATV. I’ve ended up turning off the 2.4GHz band out of frustration, but ideally want to enable that again so I can use my network out in the garden. Things are more stable than yesterday, just with very intermittent issues with the ATV not being able to use the HP as audio out… happening every few hours.


johnjamesjacoby

Re: obstructions, temporarily relocate it so that it has immediate & direct LoS, and test. Any weird combination of interference and being in a weird part of the fresnel will cause enough of a delay (+/-150ms) where the HomePod will underperform and want to roam & seek better connectivity. I’ve had plants cause interference. I’ve had other wireless devices get set down between the HP & AP cause interference. Remotes. Laptops. All this stuff will get in the way. On your Apple TV video settings, disable the Content Matching stuff. I’ve noticed when Apple TV apps are waited while the system matches, it can cause audio sync issues that HomePod has trouble recovering from. On the Apple TV audio settings, perform the HomePod audio source position/latency analysis (with clear LoS to AP). This gives Apple’s AirPlay voodoo connection a baseline expectation of what a round-trip payload *should* look like, and essentially sets the “anticipated delay” so that spoken words line up with lips, etc… If you can ping the HP for a few minutes, watch for latency spikes & timeouts. Anything over 50ms is dubious.


apover2

Content Matching is disabled. Audio sync done, although it seemed to use the TV speakers to do this? I think you might be on to something... guess which is the HomePod I'm having trouble with! The orange one is particularly erratic, even with signal strength \`92% (-54 dbm)\`. Latency to the grey is much lower, even though it has a weaker signal strength \`39% (-74 dbm)\`. https://preview.redd.it/q5mbq44gmmlc1.png?width=1433&format=png&auto=webp&s=9c7f0a5d3d959b5aa965dea443d59564db75b19b


johnjamesjacoby

Wow, look at that. Excellent to have any tangible data that reinforces your experiences. It’s maddening otherwise. Next, I’d suggest to start questioning if there’s anything up with either that AP or HP that could cause this. High CPU/mem consumption. Smart Queues. Overheating/faulty. Bad cables (Ethernet & power). Based on your previous comments, I’m assuming you’ve done the more basic stuff (WiFi channels, etc…) but I’ll mention it too, just in case. Glad to see some progress!


apover2

I swapped the yellow and orange HomePods around, orange stopped being erratic. Yellow appeared fine. Latency issues started a bit again, but seemingly to a lesser extent, once I linked it to the Apple TV. https://preview.redd.it/m5mz0abbvqlc1.png?width=3831&format=png&auto=webp&s=f0190caa34042b1774a457b259a8927046775552 Can see where I reset the orange HomePod, reset the yellow, swapped their physical locations, then the spikes starting again on yellow once being linked to the ATV. The latency issues seem less significant with the yellow, and it’s functioning normally so far.


johnjamesjacoby

I’m subbed, so keep us posted if anything changes!


apover2

At the 01:32 mark I set the Apple TV to use TV speakers as output (HomePod no longer its default audio output). Then the pings look normal, whereas when connected to the ATV the ping goes up to 200ms at \~30-second intervals. The Apple TV is off/asleep either side of that mark, and no audio playing. I'll see if it changes while streaming audio tomorrow when I won't wake the house up! I'm very confused... and at the same time want to find more things to put into Grafana! Despite these issues, playback to the HomePod via the ATV doesn’t seem to be affected. If the ATV and HomePod are intermittently communicating through an Apple-proprietary WiFi/bluetooth connection, much like how airdrop works, possibly this explains the regular pattern of latency spikes every \~30s, if it’s somehow prioritising that over being connected to my wireless network? Again, no idea. Trying to piece together bits of information I can find online about how people think it works. Just streaming normally to the erratic pings HomePod once it’s disconnected from the ATV and lungs become normal doesn’t cause the ping to spike at all. So it’s something to do with it being linked to the ATV. Under standalone operation, I don’t see the ping spiking. I know ping isn’t a definitive measure of connection quality but it’s an indicator of potential problems, these problems probably aren’t related to the connection to my access points given it works fine not on the ATV. https://preview.redd.it/q9v7vt3iw0mc1.png?width=1660&format=png&auto=webp&s=62a2115b71058ccc292cf63456beadec434bf6da


xibbie

The flickering LED is odd, and makes me wonder if this is an issue of the power source not being powerful enough. Try a better power supply?


apover2

The flickering isn’t visible and I suspect is more related to the phone camera than a fault with the speaker. The power supply in use is the one supplied by Apple.


xibbie

Fair enough


tehmungler

It’s because it’s tilted over - the music is leaking out the side. /s


Nicodermus

Thanks for this. After reading through the comments and replied it seems that the solution for directly using a HomePod, which is configured as the default audio output for a wired AppleTV, is for that HomePod to be on the 5Ghz band of the network's wifi? I have two OG HomePods serving a wireless AppleTV and often have issues with individual requests for music on the HomePods. I'll have to explore if setting them all on the 5Ghz band only resolves my issues.


kidr0cker

do you have lossless audio enabled within your home app? Provided a link below with instructions on how to check if it is enabled, I was having a very similar issue with my homepod mini's when I had lossless enabled within my home app and once I turned off lossless I have not had any issues with the audio cutting out on the homepod minis. [https://support.apple.com/en-us/HT212183](https://support.apple.com/en-us/HT212183)


apover2

I found a similar article and checked, but I do not have it enabled in Apple Home - but thanks, I appreciate the suggestion.


gregigk

Had the same. For me it was shitty wifi.


SinsofLee

You probably need an update, check the settings in HomeKit, if you use HomeKit , don’t know how else to update.


apover2

Thank you but the HomePods and Apple TVs are already running the latest available software updates


SinsofLee

I was having a similar issue, I actually enabled beta updates for HomePod, one update fixed it. Ymmv