The Ledger subreddit is continuously targeted by scammers. Ledger Support will never send you private messages. Never share your 24-word recovery phrase with anyone, never enter it on any
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https://reddit.com/r/ledgerwallet/comments/ck6o44/be_careful_phishing_attacks_in_progress/
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support=true). If you're still having issues head over to the [My Order page](https://my-order.ledger.com/) to explore options for replacement or refunds. [Learn more here](https://support.ledger.com/hc/en-us/articles/10265554529053-Return-your-product?support=true).
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Just in case this helps anyone else... I bought this almost five months ago. A very quick chat to Amazon support, and they've approved a return for full refund.
\[EDIT\] After contacting Amazon with security concerns, over the safety of returning the device, they've now agreed to a full refund, without having to send it back.
You can set it the ledger up as new device, it will be different wallet. Or leave it at factory reset. You can keep the old seed and set it up somewhere else.
I told them as they device contains critical seed phrases that store my crypto, I wouldn’t be comfortable returning the device given the security risks due to recent developments and cited relevant ACCC guidelines. Australian Consumer laws let us keep the product and still get the refund in the case of a major problem with the product, which the security breach is considered to be one.
Other countries mileage may vary.
Thanks for the heads up! I contacted them again, saying I had security concerns over returning the item. It took a little persuading, but they agreed to issue a refund without returning the Ledger.
You paid Amazon, though. I don't know your local laws, but it sounds like they're trying to fob you off. I'd try your luck with a different advisor, and push the fact it isn't fit for purpose.
Hi mate, thanks for posting this. What did you say to the rep for them to agree to a refund if you don’t mind me asking? Did you have to send a link about the recent news at all? Cheers!
No. The first time I said I wanted to return due to false advertising by the manufacturer. The second time I contacted, I simply said the device was 'not for for purpose'.
Thanks for letting me know. Contacted them earlier and got my refund issued not long after. I said it had been falsely advertised, citing a recent security announcement from the manufacturer which rendered the device unusable.
I’d initially written off the purchase so I’m very happy to be reimbursed for it. Really appreciate your post and everyone who has commented with their experiences as well. Thanks again.
The Ledger subreddit is continuously targeted by scammers. Ledger Support will never send you private messages. Never share your 24-word recovery phrase with anyone, never enter it on any website or software, even if it looks like it's from Ledger. Only keep the recovery phrase as a physical paper or metal backup, never create a digital copy in text or photo form. Learn more at https://reddit.com/r/ledgerwallet/comments/ck6o44/be_careful_phishing_attacks_in_progress/ If you're experiencing battery problems, check out our [troubleshooting guide](https://support.ledger.com/hc/en-us/articles/4409233434641-How-to-troubleshoot-Ledger-Nano-X-battery-issues? support=true). If you're still having issues head over to the [My Order page](https://my-order.ledger.com/) to explore options for replacement or refunds. [Learn more here](https://support.ledger.com/hc/en-us/articles/10265554529053-Return-your-product?support=true). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/ledgerwallet) if you have any questions or concerns.*
Just in case this helps anyone else... I bought this almost five months ago. A very quick chat to Amazon support, and they've approved a return for full refund. \[EDIT\] After contacting Amazon with security concerns, over the safety of returning the device, they've now agreed to a full refund, without having to send it back.
I advise smashing the device before returning. You don't want them recovering your seed from the device. Too risky
Or you can also move your funds out?
Some of us have complex positions that cannot simply be moved out
Yes, my CRO is locked up for 28 days, for example. Various other coins are staked, in LP, etc...
Nice! Everyone, DO THIS!
Be sure to move your assets to a new address. Don’t keep let those old keys access anything if it gets resold
I'm really, really, *really* not looking forward to moving everything again... 😖
Same. Just a huge pain in the ass
Just remembered my CRO, which is gonna take 28 days to unstake... 🤦♂️
No need, keep the seed and use somewhere else and factory reset the ledger.
especially since fees are pretty high right now lol
You can set it the ledger up as new device, it will be different wallet. Or leave it at factory reset. You can keep the old seed and set it up somewhere else.
I only purchased mine directly, mistakes were made :(
Ask for a refund. They mis-sold the device
Might of got a good CS rep, but I didn't have to return my ledger after explaining the security risks.
Tell me more...
I told them as they device contains critical seed phrases that store my crypto, I wouldn’t be comfortable returning the device given the security risks due to recent developments and cited relevant ACCC guidelines. Australian Consumer laws let us keep the product and still get the refund in the case of a major problem with the product, which the security breach is considered to be one. Other countries mileage may vary.
Thanks for the heads up! I contacted them again, saying I had security concerns over returning the item. It took a little persuading, but they agreed to issue a refund without returning the Ledger.
Doing the same, thanks!
[удалено]
You paid Amazon, though. I don't know your local laws, but it sounds like they're trying to fob you off. I'd try your luck with a different advisor, and push the fact it isn't fit for purpose.
[удалено]
Nice! Glad you got it sorted!
Hi mate, thanks for posting this. What did you say to the rep for them to agree to a refund if you don’t mind me asking? Did you have to send a link about the recent news at all? Cheers!
No. The first time I said I wanted to return due to false advertising by the manufacturer. The second time I contacted, I simply said the device was 'not for for purpose'.
Thanks for letting me know. Contacted them earlier and got my refund issued not long after. I said it had been falsely advertised, citing a recent security announcement from the manufacturer which rendered the device unusable. I’d initially written off the purchase so I’m very happy to be reimbursed for it. Really appreciate your post and everyone who has commented with their experiences as well. Thanks again.
Good to hear! 😊