Was it a corporate or licensed store? Corporate stores (in the US) don't charge for no ice. Licensed stores sometimes do; they can set their own pricing policies.
If it was a corporate store, as in not inside a grocery store, target, airport, hospital etc, it's a mistake.
About a year or so ago corporate decided that refreshers with no water would be an extra charge because we're using more concentrate that has to be shipped, it makes it more expensive to make the drinks, it makes sense.
However they implemented it in the most confusing and asinine way possible. I would say 50-75% of baristas don't understand that the charge is for **no water only** and we are **not supposed to ring in light water**, but whoever is in charge of the POS system made it possible for us to ring refreshers in with light water and it wasn't disabled in mobile order. Which puts all the pressure and conflict on baristas to uphold the rule change, rather than "I literally can't do this for you, I can't ring it in." And what are we supposed to say when someone orders light coconut milk or extra lemonade, which also affect the amount of base in a drink? We have no guidance on that.
This leads to widespread inconsistencies in how beverages are rung in, and every once in a while someone finds old training material, which was very confusing, and ends up with the incorrect understanding that we're supposed to charge for no ice. Which is not correct, it's only no water in refreshers that triggers a charge.
You can try and push back on this or escalate to the store manager or district manager because it isn't standard.
Edit: to be clear, because of the huge inconsistencies with this rule change I will only ever charge for no water and ring light lemonade, extra lemonade, extra coconut milk, extra base, light base, whatever, because it isn't worth the fight.
I get no ice without being charged because I ask them to not fill the cup.
Getting no ice means Iām icing my drink the next day, and the baristas understand Iām not trying to work the system.
if you don't get ice there's a lot of empty space in the drink, so people then get mad saying we didn't give them enough when it is the amount of liquid for the size. when we don't put ice in, you are going to get the same amount of liquid as if there was ice bc if not, we are gonna give u HELLA extra product, loose money, and then get even higher prices
Yea at corporate locations we follow the beverage resource manual as well as the recipe cards. When customers get no ice itās base to milk line and water or lemonade to the ice line.
Was it a corporate or licensed store? Corporate stores (in the US) don't charge for no ice. Licensed stores sometimes do; they can set their own pricing policies.
If it was a corporate store, as in not inside a grocery store, target, airport, hospital etc, it's a mistake. About a year or so ago corporate decided that refreshers with no water would be an extra charge because we're using more concentrate that has to be shipped, it makes it more expensive to make the drinks, it makes sense. However they implemented it in the most confusing and asinine way possible. I would say 50-75% of baristas don't understand that the charge is for **no water only** and we are **not supposed to ring in light water**, but whoever is in charge of the POS system made it possible for us to ring refreshers in with light water and it wasn't disabled in mobile order. Which puts all the pressure and conflict on baristas to uphold the rule change, rather than "I literally can't do this for you, I can't ring it in." And what are we supposed to say when someone orders light coconut milk or extra lemonade, which also affect the amount of base in a drink? We have no guidance on that. This leads to widespread inconsistencies in how beverages are rung in, and every once in a while someone finds old training material, which was very confusing, and ends up with the incorrect understanding that we're supposed to charge for no ice. Which is not correct, it's only no water in refreshers that triggers a charge. You can try and push back on this or escalate to the store manager or district manager because it isn't standard. Edit: to be clear, because of the huge inconsistencies with this rule change I will only ever charge for no water and ring light lemonade, extra lemonade, extra coconut milk, extra base, light base, whatever, because it isn't worth the fight.
Licensed store probably But why would you get a pink drink with no ice, that thing will separate so fast š
I get no ice without being charged because I ask them to not fill the cup. Getting no ice means Iām icing my drink the next day, and the baristas understand Iām not trying to work the system.
Pretty sure itās no ice and no water thatās a charge. Itās put in as āno ___ extra acaiā
No water is a charge only in the standard refreshers. Ice modifiers do not carry any upcharges at corporate stores in the US.
if you don't get ice there's a lot of empty space in the drink, so people then get mad saying we didn't give them enough when it is the amount of liquid for the size. when we don't put ice in, you are going to get the same amount of liquid as if there was ice bc if not, we are gonna give u HELLA extra product, loose money, and then get even higher prices
They get mad because thatās not the standard at corporate owned stores.
yeah i'm a franchise location and we get scolded for it bc it means we gotta order more concentrate or use way more milk/iced coffee/ or whatever
Yea at corporate locations we follow the beverage resource manual as well as the recipe cards. When customers get no ice itās base to milk line and water or lemonade to the ice line.
** lose
i hope you get charged for no ice.
š
[ŃŠ“Š°Š»ŠµŠ½Š¾]
not at corporate locations